Caledonia Care Home

7 Sidney Street, Saltcoats KA21 5DB
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8.0 14 Reviews
  • Caledonia Care Home, Saltcoats
Situated in the heart of Ayrshire is Caledonia, a 90-bed home specialising in residential, dementia and nursing care. The care home is idyllically located for the residents to enjoy exciting excursions.

The home offers breath taking views of the Firth of Clyde across to the Isle of Arran. There’s decking around the home where residents can enjoy the views and watch the ferry come and go, and a secure, spacious garden where they can relax.

Within the home, residents can take part in fun activities; the spacious home features six dining rooms and six lounges for residents to utilise. Each resident has their own spacious room with an en-suite bathroom where they can retreat for rest and relaxation.

Residents can also enjoy a pampering session at the Caledonia Hairways Salon, before heading to The Goatfell Inn for a well-deserved beverage.

Alongside its free WiFi access, Caledonia also uses person-centred software to help them deliver exceptional care. They create digital care plans that can be updated as they go to ensure accuracy and state-of-the-art technology to streamline their medication management.

Caledonia comprises six units, each with its own dedicated team of nurses, care assistants and senior carers to help deliver exceptional care to the residents.

The home provides dementia training for staff, friends, family and professional stakeholders, allowing everyone involved to understand how to deliver outstanding dementia care.

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Care Provided by Caledonia Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mairi Ritchie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Number of floors: 2

Funding & Fees Guide for Caledonia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Caledonia Care Home Reviews (14)

8.0

Caledonia Care Home has a Review Score of 8.0 (7.975) out of 10, based on 2 reviews in the last 2 years. Over all time Caledonia Care Home has 14 reviews.

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Review from Jennifer M (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Caledonia for 3 years. During her time there I found the staff of Lascalla wing were nothing short of amazing, mum was looked after with such care, and affection, she was very happy. I was delighted with the home, always clean and tidy, and all the staff I had dealings with
were an absolute delight, i couldn't have be happier with her care. I sing their praises at every opportunity. A huge big thank you to all the staff.

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Review from Anne W (Daughter of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the eight years that Mum was in Caledonia Care Home we, as a family, have nothing but praise and thanks for the care, love and attention shown to her. All the staff went out of their way to accommodate Mum's needs and make Caledonia feel like home for her.

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Review from Margo S (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot rate Caledonia care home highly enough, the Regal unit was just amazing to my mum with the staff so attentive and caring. The care my mum and the family received during her last week was just amazing. I only wish we had found Caledonia care home sooner.
Thank you all for everything you did
for Mum.

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Review from Jacqueline K (Wife of Resident) published on 10 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has dementia and complex medical and behavioural issues, moved to Caledonia last year.
He settled in quite quickly and sees it as his home. He has had various medical issues which have been dealt with promptly and effectively by staff.
The staff are wonderful. They are always attentive
and caring to all residents. They also keep me informed if he has any issues.
The biggest compliment I can give is that as his former Carer, I realise they care for him better than I could. Therefore I can sleep at night.

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Review from H D (Wife of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia since going into the care home he is slowly regaining the strength in his legs and is now able to feed himself. The staff are very hands-on very caring and willing to do anything to help him.

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Review from B S (Cousin of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, supportive and helpful in all ways. Residents are clean, well-fed and all health issues attended to. I am always well informed of any problems with health etc.

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Review from Claire F (Granddaughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late grandfather stayed here for the last 18 months of his life and I could not have wished for him to have better care than he did at Caledonia Care Home. The staff really could not have done more for him and in his latter weeks, went above and beyond to ensure he was comfortable.


I can’t recommend

this care home enough for anyone considering settling either themselves or a loved one there.

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Review from Joyce R (Daughter-in-law of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law receives in Caledonia Care Home is exceptional. I cannot praise the home, staff and management enough. I always recommend Caledonia Care Home to anyone who is looking for a care home for a relative without hesitation.

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Review from Fiona C (Daughter of Resident) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caledonia Care Home is a fantastic residential home. The home has outstanding and well-trained staff who care for my mother in every situation. All of the staff work as a team from maintenance, cleaning, catering, care and nursing staff, through to management, to provide exceptional care. All staff
have knowledge of my mother and her needs and support her day and night. Caledonia Care Home is well managed and kept in exceptional condition, clean, tidy and safe. The home has excellent facilities such as a hairdresser, residents' tea room, TV room, memory room and there is a high quality and comprehensive entertainment and activity programme. The staff support us by phone, regular updates and through formal reviews. It is without hesitation that I would thoroughly recommend Caledonia Care Home as a safe, welcoming and high-quality caring environment.

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Review from Frank C (Son of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caledonia Care Home puts my mums needs first, that staff are compassionate and professional and patiently worked with mum and her (initially) challenging behaviour to settle her into her new home. The care home is always clean, it is modern with different units beautifully decorated and bright. The
care is not regimented and based upon residents needs and desires. Residents can choose to stay in their rooms or eat and socialise in communal areas. There is always a nurse available for each unit that houses 12 residents. Cannot rate it more highly.

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Review from Hilary C (Wife of Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and has been in the care home for a couple of years. He is treated with respect and dignity by the kind and caring staff. The care home meets his needs really well. There are lots of different seating areas in the lengthy corridors and residents wander at will. These areas are
different to each other giving a feeling of visiting different places. My husband was a walker and the long corridors allow him the freedom to do so. There is a country café, a pub, a quiet room with comfy armchairs and a "cinema" with a big screen to watch DVDs - all available for residents and their visitors. There is plenty of live entertainment, music and dancing, lots of activities, visits from school children and animals, choirs at Christmas. There is always something happening which residents don't have to attend but are encouraged and supported if they do want to participate. My husband always looks clean and tidy and all his personal needs are taken care of efficiently.

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Review from M C (Son of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes in the area, Caledonia was selected as 1st choice.
Staff from all sections of the home are friendly.
All staff assigned to father's unit are very approachable and attend to any requests.
Father's needs are well catered for. Nurses/carers are very attentive to him.
I frequently hear of staff joking and singing along with him while e.g. getting him up in the mornings, etc.
Father likes company and to chat. The building, with its long straight corridors, allows him to sit and speak to staff and visitors or to walk, with carers frequently passing ensuring all ok. Residents are not restricted to their own unit. Father wanders into other units where it is no problem to the staff to ensure he is given his meals.
Father likes to attend the in-house musical events.

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Review from Joyce H (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention being paid to my mother by all concerned at Caledonia care home and I would happily recommend it to anyone.
I like the fact that it is purpose built with great thought to the resident's needs and comfort and every member of staff is kind,m caring and professional
in the way they look after my mum.

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Review from Fiona M (Granddaughter of Resident) published on 30 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately my papa was diagnosed with dementia, which led to him needing 24 hour care. This was hard for us as a family to accept. However the necessary wheels were put in motion, and importantly we had to make an informed choice of an appropriate care home. We chose Caledonia Care Home.
His stay
was short and he was sadly taken away from us, but I can speak on behalf of my whole family in saying that we were blessed to have had him cared for and supported in the most respectful and dignified manner possible. The care staff were absolutely amazing and made my papa feel so welcome and comfortable, which helped us as family deal with the circumstances we were facing, right to the very end! My family, and I cannot thank the staff of Caledonia enough for all their care, support, love and compassion they showed. They truly are worth their weight in gold, and in my opinion deserve to be recognised for all their hard work.

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Current Review Score: 8.0 (7.975)

Overview of Review Score

The Review Score of 8.0 (7.975) out of 10 for Caledonia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Caledonia Care Home is calculated as follows: ( (18 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.236 Points relating to the number of positive Reviews for Caledonia Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 2 Positive Reviews ÷ 18 = 0.111

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Jun 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Mairi Ritchie

Job Title: Registered home manager

Mairi has a BA in nursing studies, and is a registered general nurse (RGN). She also has an SVQ Level 4 in Leadership and Management award.


She worked as a qualified nurse for over 30 years in a variety of settings including a hospital, community continence service, hospice and care home. She’s also worked in quality and as a clinical trainer.


Her extensive background across different settings has given her great insight into different aspects of the industry, and helped her build essential skills to excel in her management role.


Mairi takes a very strategic view of the home, and her goal is to look after the staff, to ensure they’re then able to provide unrivalled care and support for the residents.


She said, “Handsale has a non-corporate approach. They’re big enough to make a difference, whilst being small enough to care about the details.


“My favourite quote is Dr Seuss: ‘Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not.’”


Frequently Asked Questions about Caledonia Care Home

What types of Care is Caledonia Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Caledonia Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Caledonia Care Home have?

There are 90 Single Rooms.

What are the Facilities & Services at Caledonia Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Caledonia Care Home to the centre of Saltcoats?

0.1 mile(s) as the crow flies, distance by road may be significantly further.