Parkmanor Oaks

6 Thornhill Road, Dunmurry, Belfast BT17 9EJ
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Top 20 carehome certificate
9.8 44 Reviews
  • Parkmanor Oaks, Belfast
On entry to the foyer, visitors could be forgiven for thinking they have walked into a luxury hotel with the spacious entrance, the plush, welcoming sofas and grand stylish décor.

And the luxury doesn’t stop there. Each one of Parkmanor Oaks rooms is equipped with an en suite bathroom and plasma TV.

The comfort of Parkmanor Oak's residents is priory along with first-class care.

This home has 3 separate wings offering specialist dementia care, residential care and nursing services, all set in picturesque parkland just moments from Dunmurry village.

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Care Provided by Parkmanor Oaks

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Black (Manager)
  • Admission Criteria
    • All residents subject to a pre-admission clinical nursing assessment.
    • Ages from 18 to 111
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2010
    • Number of floors: 3

Facilities

  • Gardens
  • Television point in own room
  • Visiting

  • Tours available anytime. Please contact home directly to arrange an appointment.


  • Parking

  • The home has on-site parking available.


Parkmanor Oaks Reviews (44)

Total of 44, showing 21-40
9.8

Parkmanor Oaks has a Review Score of 9.8 (9.767) out of 10, based on 14 reviews in the last 2 years. Over all time Parkmanor Oaks has 44 reviews.

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Review from Cara (Granddaughter of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granny seems to be very happy in the home, she settled in quite easily and seems to enjoy being there. The staff are all friendly and kind to my Granny. They look after her well and they also are friendly to family when we visit. The staff all seem to be patient and warm when interacting with patients
and my Granny.

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Review from Michael J (Son of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkmanor was top of our research list and after visiting the home became the only one on the list. Vindication of that decision has come from the fact that now 8 months later my mum (really from day one) has settled into the home so well and all the staff are so kind and caring to her.
They have
made a very difficult time for all of us so much easier and yet whilst they are there for all the necessary and important stuff, even at 3.30 am in the morning, they manage to keep a smile and joyful spirit going throughout the day. I can’t thank them enough for what they do for her and I know she appreciates that too.

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Review from D M (Daughter-in-law of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are special people. They are professional at all times but so full of craic and have looked after my mother-in-law's physical and mental health incredibly.

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Review from J O (Daughter of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since dad became a resident here, I have never failed to be impressed at the care, compassion and dignity all the staff have shown him. I know as a family, we are continuously grateful and if dad could express himself he would thank each and every one of the staff and manager.

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Review from A R (Granddaughter of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only issue I have is there are not enough staff on at night for all residents. My nanny has been put to bed early on a few occasions and has been trying to climb out of bed as she hasn't been tired enough to sleep.

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Review from J M (Wife of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care the staff provide for my husband could not be better. He is extremely well looked after, cared for and loved by everyone here. Such a consolation for me as I have lost my beloved husband who I miss so much.
The atmosphere here is warm and welcoming and happy and this must rub off on the patients.
The home is spotless and food good.

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Review from Nicola B (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who suffers from dementia had to move from living alone to a care home and the minute I stepped into Parkmanor Oaks, I knew this was the best place for her. Every single member of staff treats my mother and all the rest of the residents with dignity, respect, care and love. Mum is on the first
floor which is a specialised dementia unit and every detail of their surroundings has been carefully designed with such care and attention that makes this place a happy, bright place to live. The rooms are beautiful and look more like a hotel room than a care home. My mum has been in Parkmanor for nearly two months now and even though she has good and bad days, I know she is being well looked after and cared for by everyone. The dayroom has always a great buzz in it and the activities are brilliant to keep the residents happy and involved. This care home is first class in every aspect and I couldn't be any happier with the care my mum is receiving here.

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Review from Jim M (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from the time we came in to enquire about the place for my father. The receptionist was more than helpful and has been very attentive throughout. The staff are fantastic and great with my father. Can't say anything bad at all.

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Review from J B (Daughter of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience of this care home, spanning just over 3 years, its standards are exemplary. Staffing numbers are good, they rarely leave and take time to get to know the residents and build good relationships with them. All staff, from every department, get to know and interact with residents on an
individual basis. This gives our family great reassurance and support through difficult times.

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Review from Fiona C (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Park Manor for almost two weeks. I have been very impressed by the standard of care and attention given to him.
The staff have kept us continually informed about all aspects of his well-being and have given us great support and understanding.
My father is being treated with great
dignity and respect.
It is good that he is encouraged to be as independent as possible.

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Review from A M (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that all the staff were very helpful. They tried to make it very easy for my dad and his family to adjust to being in the nursing home. Nothing was ever too much bother. They took the time to listen to us about the things he likes so as they were able to talk to him, I am very happy with the
care.

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Review from Clive G (Son of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother became unable to look after herself at home, I searched around for a suitable nursing home for her. That was a depressing experience...until I came to Park Manor. I knew immediately it was the best place for her.
Since arriving in September 2018, she has been well cared for and is content,
clean, well fed and safe, none of which she was before she moved in.

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Review from Marion H (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Manor has been a lifeline for our family. From the initial phone call enquiring if a bed was available, until his now residing at the home, all the staff have been wonderful.
They welcomed us and my dad and made us feel part of the Park Manor family. All the staff, including support staff, are
very professional, respectful and knowledgeable in their work.
They engage with the patients and family and are very interested in their wellbeing. Nothing is any trouble for them.

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Review from H W (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and approachable, able to facilitate other services, ie. hairdresser, chiropodist.
Staff members (cleaners, nurses, handymen, etc.) are very good at engaging my dad in conversation.
There is no family/meeting room on my dad's floor for reviews/private discussions, eg. with social
workers/doctors.

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Review from K H (Partner of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Park Manor over the past year and have observed the care and kindness and efficient way the staff carry out their duties. I cannot speak highly enough of them. I have never seen anything that would cause me concern. I am very satisfied with Park Manor.

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Review from J D (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and supportive from day 1. The care at Park Manor has allowed us to feel secure knowing our mum is being so well looked after. Her health has improved so much since living here. We can rest easy knowing she is safe and is under the best nursing care.

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Review from Jean M (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for three years and had received excellent nursing care. Both her nursing and dementia needs are met in a very caring and professional way by all staff members. My mother is very content and enjoys the many activities arranged on a weekly basis. The home has a high
standard of cleanliness and the food is plentiful and well suited to elderly tastes. From the top down, there is a wonderful ethos of care, compassion, understanding and love.

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Review from Alma C (Sister-in-law of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a retired care manager. I always had a lot of respect for the manager in my professional role. My relative by marriage was admitted for palliative care and I cannot say enough good about the standard of care, respect and consideration towards my relative and our family from the day he was admitted,
he and my sister were welcomed with "open arms".
I knew he was blessed when he was admitted. Thank you to everyone from the manager down. Especially a few members of staff, in particular, for helping with a very difficult experience.

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Review from E B (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has lived here for 18 months. The staff are brilliant and tend to her needs. She is very well cared for. They were very good to my father also who visited every day. I had to put my father into care recently. He also has dementia and nursing needs. Needless to say, Park Manor
was our only consideration. Now both my parents reside here and I know they are both well cared for.

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Review from Patricia F (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy at Park Manor.
The staff are wonderful and she loves the fun they bring into her life. Thank you all so much for everything.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Parkmanor Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Parkmanor Oaks is calculated as follows: ( (151 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 165 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.864 Points relating to the number of positive Reviews for Parkmanor Oaks is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 14 Positive Reviews ÷ 16.2 = 0.864

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (36)

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Meet the Team (4)

Claire

Claire Black

Job Title: Nurse Manager

Joined: 2010

Claire is the nurse manager at Parkmanor Home. She joined the Macklin family in 2010!


Nicola

Nicola Cork

Job Title: Deputy Nurse Manager

Joined: 2013

Nicola is one of the deputy nurse managers at Parkmanor Home.


No image found

Laura Campbell

Job Title: Deputy Nurse Manager

Joined: 2010

Laura is one of the deputy nurse managers at Parkmanor Home. Laura joined the Macklin family in September 2010!


No image found

Colin Williams

Job Title: Activity Therapist

Joined: 2022

Colin is one of the activity therapists at Parkmanor Home.


He joined the Macklin family in December 2022.