Rose Court Residential & Nursing Home

30 Westbourne Avenue, Townland of Brocklamont, Ballymena BT43 5LW
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9.5 52 Reviews
  • Rose Court Residential & Nursing Home, Ballymena
Rose Court is the first Kathryn Homes facility in Northern Ireland, located in a pleasant area of Ballymena and registered to offer care to up to 100 service users. There are 82 ensuite rooms in the residential home and 18 ensuite rooms in the nursing home attached.

The home's staff are highly-trained in achieving modern care standards, while ensuring that the needs of elderly residents are respected in a dignified manner.

Rose Court maintains strong links with the local community and other health professionals, striving always for a flexible and proactive service.

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Care Provided by Rose Court Residential & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Andrea Harkness (Residential Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
    • Single Rooms with ensuite Wet Room (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rose Court Residential & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • Self-Funded Nursing Care from £950
    • Self-Funded Nursing Dementia Care from £950

  • Trust Rate, with a 3rd party payment.
  • (these prices are only a guideline, please contact Rose Court Residential & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rose Court Residential & Nursing Home Reviews (52)

Total of 52, showing 21-40
9.5

Rose Court Residential & Nursing Home has a Review Score of 9.5 (9.481) out of 10, based on 15 reviews in the last 2 years. Over all time Rose Court Residential & Nursing Home has 52 reviews.

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Review from Patricia D (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in the nursing unit for several years now. Her every need is taken care of here. The staff are lovely with mum and look after her really well. Mum is not much of a talker now but she always seems to be content and happy. She would let us know in her own way if this wasn't the case.

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Review from Carol M (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and commitment to my parents and the rest of the residence excellent. It was a hard decision to put them into care but I feel happier and content knowing how well they are cared for, from cleaners to managers I could not fault any of them.

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Review from L M (Sister of Resident) published on 20 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are working well under difficult circumstances to keep all safe. Very approachable. One small niggle - I have difficulty getting through on the phone for updates.

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Review from G K (Daughter of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am relating to my mothers stay in Rose Court, which began in May 2018 in the residential unit. Most staff were friendly and helpful, although I had a few issues which I reported and they opt sorted out. She was moved to the nursing unit in October 2019 and the staff in this unit are very helpful and
I feel she is cared for better here and is getting the help she needs. She seems to be content and well looked after. During the pandemic, I feel that whatever could be done for me to see my mum was done, and she really was cared for in that difficult time.

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Review from P A (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I find that the staff here are excellent. Mum receives excellent care. We are always informed if Mum is unwell or indeed if Mum achieves something. During lockdown, we have been kept informed of any relevant information either by phone or email.

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Review from Serina H (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother has received, especially during Covid, has been good.

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Review from G D (Friend of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only second time visiting, but lady seems well contented and happy, well presented and clean.

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Review from Audrey M (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been so impressed with the care and attention that our Dad received whilst in Rose Court in both Galgorm and Braid Nursing Units. The Home is well run and the members of staff deserve credit for the genuine love which they show on a daily basis, often working in difficult circumstances.
During the dark days of Covid restrictions, we valued the continued dedicated care and pleasant telephone manner of the staff. We will also treasure the video clips sent to us of Dad singing his favourite hymns. These have left us with such precious memories. We have no hesitation in recommending this care home to others. May God bless you all as you continue to serve others.

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Review from Elaine F (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Braid unit for over 1 year. In that time I have been very happy with the care she has received there. The staff are genuinely caring and compassionate, cheery and upbeat. I am kept up to date with any changes with Mum, and any issues are addressed quickly. I am so glad
that Mum is in a home that meets her needs so well.

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Review from Sean H (Son of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Court is a well run Residential home where my Dad has received excellent care from staff members. The staff have a very genuine gift of caring and this stems from the care assistants and admin staff. They really care and go out of their way to meet Dads needs. This has been especially true during
COVID-19

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Review from Helena M (Stepdaughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a brilliant care home. My dad is looked after well and the staff are excellent. He is always clean & tidy. Any questions we have, we always get an answer. Thank you to all the staff at Rose Court you all do an amazing job.

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Review from Theresa (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is receiving Nursing Care in the Braid Facility of the home.
We as a family are very happy with mum's care and if there are any issues they are sorted out asap. Mum seems happy and content, she has her moments but the staff are excellent with her. Very happy to see her for the first time since
the lockdown and she looked great. A bit concerned she didn't know me but she did which was great.

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Review from B B (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent six and a half years in Rose Court and looked upon it as her home.
She had many highs and lows during that time and in all of these cases was treated with friendliness, dignity and respect. The staff often went way beyond the call of duty to ensure she was well cared for in every way.
Even
when she refused food staff always tried to make sure she was fed by trying to give her something else. The care she got during her last few months was second to none as was the support we as a family received. I would have no problem recommending Rose Court to anyone and have already done so.

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Review from G K (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On admission for respite my mother was greeted with warmth, familiarity and a song that my mother sings - so reassuring for us as a family and my mother in particular. On a visit today, I have observed in particular a member of staff who is highly skilled, attentive, warm and effective in her management
of group dynamics and another member of staff who worked alongside her who was equally warm, appropriate and caring - excellent.

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Review from Barbara S (Respite Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all staff involved with the excellent care and support to my husband during his 10-day stay at Rose Court Ballymena. Also, their support to me, which was a great comfort when entering the unit you feel a relaxed friendly atmosphere I highly recommend this unit and if need be will be using
it again.


Thank you all so much for everything during his stay.


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Review from Angela S (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe that it is right to speak up when people do their jobs well. My Dad is in the dementia unit at Rose Court. Recently he was unwell and the staff gave very attentive care. In an ideal world, we would look after him at home but it isn't always possible. I felt that the staff wanted him to improve
as much as I did. Staff can be taught how to do paperwork and other duties but not how to be caring and compassionate but I saw genuine care and concern for my Dad - more than just doing a job. Dad has improved and it is right to say thanks to those who look after him every day. It is a very demanding job yet I find the staff very friendly, helpful and welcoming when I visit. This makes an emotional time a lot easier.

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Review from S M (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Rose Court for five years and I have always been happy with the care she has received. The staff are caring and always try their best to answer any queries.

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Review from D W (Resident) assisted by family/friend published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing to complain about. Most of the staff are very attentive seeing how busy they are and sometimes being short staffed, they support me well. The food is of good quality and some of the staff are very attentive to my needs.

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Review from M D (Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy staying here.

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Review from Betty S (Sister of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident in rose Court since 14/08/2015 and she and I are happy with it and hope to be able to finish my days here. The staff are so helpful and friendly.

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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Rose Court Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Rose Court Residential & Nursing Home is calculated as follows: ( (131 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 175 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Rose Court Residential & Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 15 Positive Reviews ÷ 20 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Awards / Recognitions (2)

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Meet the Team (1)

Andrea

Andrea Harkness

Job Title: Home Manager

Hello and welcome to Rose Court.


We aim to provide a high standard of support and care to all our residents.


Whether in our Residential unit or our Nursing unit, our residents are guaranteed a safe, welcoming environment where they can feel comfortable and receive the care they need.


We look forward to welcoming you to Rose Court.