Trust Rate, with a 3rd party payment.
Rose Court Residential & Nursing Home has a Review Score of 9.5 (9.481) out of 10, based on 15 reviews in the last 2 years. Over all time Rose Court Residential & Nursing Home has 52 reviews.
Review from James H (Wife of Resident) published on 30 November 2018
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Review from Ann A (Daughter of Resident) published on 27 November 2018
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Review from K H (Daughter of Resident) published on 20 November 2018
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Review from I D (Daughter of Resident) published on 27 February 2018
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Review from H C (Daughter of Resident) published on 30 January 2018
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Review from E J (Daughter of Resident) published on 6 December 2017
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When I visit, I find staff very friendly and helpful.
Sometimes she thinks she is at home which is comforting.
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Review from Joy A (Resident) published on 4 December 2017
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Review from Yvonne C (Wife of Resident) published on 28 November 2017
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Review from Tony T (Son of Resident) published on 26 April 2016
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Review from Christina S (Daughter of Resident) published on 11 April 2016
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We were particularly impressed by the beautiful pot plants in the room of a lady who could no longer communicate and whose family lived far away and could only visit once a month. It was the nurses who looked after the plants, making the room so much more homely: I'm sure they cared for the resident as they cared for the plants. The manager was keen to show us the kitchen (always a good sign) when we turned up unannounced and the staff there were jolly and clearly proud of what they had achieved - it smelled good!
The welcome cafe is such a good idea too and shows that thoughtful, people-centred innovation is the way forward.
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Review from Tim T (Son of Resident) published on 11 April 2016
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Review from David T (Son of Resident) published on 11 April 2016
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The Review Score of 9.5 (9.481) out of 10 for Rose Court Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.731 for Rose Court Residential & Nursing Home is calculated as follows: ( (131 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 175 Ratings = 4.731
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.75 Points relating to the number of positive Reviews for Rose Court Residential & Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 15 Positive Reviews ÷ 20 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
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Job Title: Home Manager
Hello and welcome to Rose Court.
We aim to provide a high standard of support and care to all our residents.
Whether in our Residential unit or our Nursing unit, our residents are guaranteed a safe, welcoming environment where they can feel comfortable and receive the care they need.
We look forward to welcoming you to Rose Court.