Review from M D (Son-in-law of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience

The resident in question was adamant that they did not want to go into care. Due to the standard of the home, staff, food and entertainment, this person has completely changed their mind. They love their life in the home and are happier and settled than either he or the family expected. An excellent

outcome thanks to the hard work from everyone involved.

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Review from Sharon F (Niece of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience

Seven months on from my aunt arriving at the home she couldn't be happier. Initially against going into any home after her husband died just under a year ago, she loves the company of other residents, having lived a quiet life following her diagnosis and through Covid restrictions as her late husband

did his very best to look after her. She thinks the staff are wonderful and I have never seen any of the staff, whatever their age or role in the team, treat her with anything other than care, kindness and dignity. Staff take an interest in what she chats to them about and she enjoys the activities and has picked up old hobbies such as knitting with the encouragement of the activities team when she had totally lost confidence in doing this. I always feel very welcome when I go to the home, whether it is to pick my aunt up for a weekly trip out, to chat to staff about her or to sit in the beautifully decorated and cosy lounge for a cuppa. I am kept well informed about any issues.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you so much for taking the time to complete and submit this review. Your comments and feedback are greatly appreciated by all involved.

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Review from Pat E (Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

I like being here. I like the food and being with people.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you very much for your positive feedback which we will certainly share with the staff team who will be delighted to receive your comments.

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Review from Veronica D (Cousin of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

We make a round trip of over 200 miles every fortnight to visit my cousin as he doesn't have anyone else to visit. He seems quite happy where he is and gets the care he needs. He gets on well with the staff. It would be nice to see him out of bed occasionally, but being a stubborn individual, he can't

be forced.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you for taking the time to share this review and your comments. As you have mentioned there can indeed be some challenges built into supporting our residents to make their own choices and always respecting their preferences. Your positive observations in relation to care and his relationships with staff are absolutely appreciated.

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Review from Sophie W (Granddaughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

Very friendly and helpful.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you very much for taking the time to complete this review. The team will be delighted to receive such positive feedback which is greatly appreciated.

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Review from J S (Husband of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident of Buckingham Lodge for over two years, and I have formed a very positive view of this care come. Receptions and caring staff are friendly and helpful. Caring is relaxed and adaptable to the needs of the moment. My wife is now settled and less confused and refers to her helpers

as "friends". I and my family are grateful to the staff for the attention and help of those who now have charge of her care.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you very much for taking the time to complete and submit this review and particularly for your kind and detailed feedback. It is always both helpful and insightful to read about positive personal experiences. Comments such as this are greatly appreciated by the whole team.

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Review from Ann D (Friend of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff here are very helpful and friendly and I especially welcome the fact that my dog is welcome here too. The person I was visiting loves this dog and it cheers them up a lot every time he sees her. I think the care here is good and there is always a nice relaxed atmosphere.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you so much for taking the time to complete your review. We are always pleased to welcome family pets as part of visits as this can make such a difference to a Residents day. Your comments are greatly appreciated and will of course be shared with the whole staff team.

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Review from Ronald J (Husband of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

Despite being short-staffed, the staff provide excellent service, showing care to patients, in this case, my wife. They should be commended for their efforts.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you so much for taking the time to give such positive feedback. The staff are indeed doing an excellent job. The home is now fully staffed with each and every member of the team highly appreciative of your kind words.

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Review from Jenny S (Niece of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience

My aunt has been in this home for just over a year. The facilities, cleanliness, staff and level of care are excellent. We cannot fault it at all and would recommend it. My aunt is happy and we can rest assured that she is safe and comfortable.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you so much for taking the time to share this review. Your comments are greatly appreciated by the whole team.

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Review from C A (Daughter-in-law of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience

My mother-in-law went in for respite care after having an operation. When I was shown around the home it was very clean and residents seemed happy. Upon arrival at the home, the room was not ready for her. One of the staff members went off to get a pressure mat to be put on the floor alongside the bed

but it didn't work. Two further mats were tried and they didn't work either! The call buzzer also did not work. She was not assisted/helped to get in and out of bed, the food presented to her was not a soft food diet as requested and the water jug was filthy dirty and the drinking glass was cracked. Respite care... there is no care! Stay lasted less than 24 hours. Disappointing.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you very much for taking the time to leave a review. We always value feedback around specific aspects of individual experiences which we can use to continue improving the overall service that is provided. It is very disappointing that your expectations were not met and we would of course be pleased to explore each point in more detail with you, if you feel this would be helpful.

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Review from B S (Husband of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience

A care home that is on top of their game! The staff are so helpful and friendly and the home is immaculately clean. If only all care homes were like this. Always kept informed of any change in my wife's condition.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you very much for taking the time to share your review and for your comments which are very greatly appreciated. It is excellent to know that you are so satisfied with the service we are providing.

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Review from Simon P (Son of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience

The staff seemed lovely. The room never seemed clean. Curtain rails broken. The telly very complicated to use and not enough free electric sockets.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you very much for taking the time to give a review and particularly for your kind acknowledgement of the staff team and the care and support they give to our Residents. We also appreciate your feedback around other specific aspects of your experience which we will use to continue improving the overall service that is provided.

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Review from Christine H (Niece of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience

My aunt was really apprehensive about going to the home for a couple of weeks respite. On our visit to take a look around, auntie was won over. On taking auntie in, the staff were welcoming and friendly. Auntie expressed her anxiety of being left and worried that she would be forgotten. Within an instant,

a call bell was placed within reach and was told, you buzz, we come. The room was spacious and well-presented. Auntie spent two weeks there, joining in activities She loved the company of others and being well cared for. On-going home, my aunt expressed that she wanted to go back. This home has changed my aunt in two short weeks, her appetite improved, she was a lot brighter in herself and already misses the company. Hence proceedings are in place to make this happen. Buckingham Lodge has a good team and manager. Purpose-built to a very high standard, very clean and well-presented. Full menu with options for your personal choice, including a cooked breakfast. Thank you and well done.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you so much for taking the time to share your positive experience. This feedback will certainly give the whole team a boost and serves as excellent encouragement to maintain the high standards that we expect and strive to deliver. We look forward to welcoming your auntie again in the future.

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Review from C H (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience

The home I wanted had no bed availability. My niece found this nursing home and I am so glad she did. Mother had a downstairs room with patio doors that she loved. She told me on many occasions, that the nursing and care staff were kindness itself. Like so many homes, it is understaffed at times due

to covid etc, but the staff are always cheerful and a credit to Kingsley, from the cleaner, to the person that delivers the washing, to the nursing staff and carers, they were all a joy to know.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Thank you so much for taking the time to share your positive experience. The impact of such sincere appreciation has an untold impact for the whole team. Please accept our gratitude for this feedback.

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Review from T D (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience

I have nothing but praise for the care and devotion given to my Dad on a daily basis. The pastoral care is excellent. I can visit as often as I like and I never feel I'm in the way. The food is appetizing and nutritious. The home puts on events for them to join and I thought it really touching that

they all watched the Queen's funeral in the cinema room.

Reply from Garry Toy, Director at Buckingham Lodge

Thank you for this lovely review. It is fabulous to learn that you are so pleased with the support being provided to your Dad. Your generous comments will be shared with the wonderful staff team at Buckingham Lodge, who will be delighted to know they are making such a positive difference to the lives of their residents.

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Review from A N (Son of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience

My mother spent four weeks in Buckingham Lodge from April to May 2022, after being discharged from hospital. She did not enjoy her stay at all. While the room was comfortable and well-appointed, she experienced constant loud television noise from a neighbouring room, sometimes all night, meaning she

could not sleep. The quality and portion sizes of the food were very poor. Despite being lactose intolerant, she was given dairy products and was ill as a result. The quality of care was poor, she was not visited, sometimes for hours after asking for help. The staff were rude to her and she was not made to feel welcome. She could not wait to leave and find another home. Visitors were also appalled at the way she was treated.

Reply from Marie Cherry, Home Manager at Buckingham Lodge

Dear Sir
We always make every effort to help our new residents settle in and to respond to individual preferences and requirements. My team and I are very disappointed that your Mother did not enjoy her time with us. As I hope you will acknowledge, every effort was made to resolve all of the issues raised as soon as they were presented to me. We will continue to act on all feedback that we are given while working to meet the varied and often complex support needs of our community.

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Review from Caroline B (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience

Needed to find care very quickly between Christmas and New Year and with all the bank holidays this was very difficult. Buckingham Lodge took mum in and cared for her during what was a very difficult time. Staff were so friendly, respectful and mum built good relationships despite her anxiety and difficulties.

After a couple of falls, mum was so well looked after which was such a relief - couldn't have asked for better care. Sometimes difficult to find out information relating to admin it seemed a little disjointed - (it would be useful to have regular invoices emailed) and didn't really feel supported in respect of CHC/Social Services contact or progress. I also wasn't informed about a hospital appointment. Frequent staff shortage (owing to Covid mainly) meant that communication and at times care was disrupted but not lacking. On the whole, though very happy, thank you to everyone you do an amazing job in difficult circumstances!

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Review from Brett G (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

As a family, we would like to thank all that work at Buckingham Lodge for the kindness and respect you show our mother on a daily basis, living at Buckingham Lodge has transformed her life for the better. It has become clear to us as a family the great improvement that has taken place since the new

manager took on her role, we appreciate her open-door policy and that nothing is too much trouble. The overall positive atmosphere within the home has had a beneficial impact on mum's mental health, she feels included in what she calls the Buckingham Lodge family. When we visit her we will often find her laughing and joking with the staff, she has informed us the care she receives is exceptional and she is loving the mealtime experience. There has been a change within the home that has had a positive impact on residents, families and all staff. We wanted to saytthank you to all that work at Buckingham Lodge.

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Review from Leigh G (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

As a family, we would like to thank all that work at Buckingham Lodge for the kindness and respect you show our mother on a daily basis, living at Buckingham Lodge has transformed her life for the better. It has become clear to us as a family the great improvement that has taken place since the new

manager took on her role, we appreciate her open door policy and that nothing it to much trouble. The overall positive atmosphere within the home has had a beneficial impact on mums mental health, she feels included in what she calls the Buckingham Lodge family. When we visit her we will often find her laughing and joking with the staff, she has informed us the care she receives is exceptional and she is loving the mealtime experience. There has been a change within the home that has had a positive impact on residents, families and all staff. A we wanted to say thank you to all that work at Buckingham Lodge.

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Review from Ceridwen G (Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience

I wish to thank all the Angels that work at Buckingham Lodge, nothing is too much trouble. They all go above and beyond to support us and their kindness, respect and thoughtfulness have made me feel part of the family that is Buckingham Lodge.

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Buckingham Lodge

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