Buckingham Lodge

Buckingham Close, Norwich Road, Thetford IP25 6WL
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9.7 69 Reviews
  • Buckingham Lodge, Thetford
Buckingham Lodge is a purpose built care home providing a friendly and supportive environment for older people requiring general or dementia nursing care. The home is situated in the bustling market town of Watton, a few miles south of Norwich and is easily accessible from the A11, A47 and is on the main bus route from Norwich.

Designed specifically to meet the needs of older people requiring general and dementia nursing care, Buckingham Lodge provides a modern and supportive environment with 70 single en-suite bedrooms with shower facilities arranged over two floors.

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Care Provided by Buckingham Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 73 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Binu Augustine (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Buckingham Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • * Subject to successful assessment
  • (these prices are only a guideline, please contact Buckingham Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Buckingham Lodge Reviews (69)

Total of 69, showing 41-60
9.7

Buckingham Lodge has a Review Score of 9.7 (9.690) out of 10, based on 21 reviews in the last 2 years. Over all time Buckingham Lodge has 69 reviews.

Overall Experience

  • 46
  • 17
  • 3
  • 2
  • 1

Date Published

69
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49

Review from S E (Grandson of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely beautiful place, the staff are so caring and attentive. Our nan could not be in better hands. We visit at least twice a week and the rate of service never changes. We would 100% recommend Buckingham Lodge.

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Review from E S (Daughter-in-law of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely relaxed visit. Able to bring our dog in which my mother-in-law and other residents enjoyed. We sat in the coffee bar and tea and coffee was made. Very helpful and polite staff.

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Review from S S (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were anxious and received kindness as well as care. The Buckingham Lodge team have been kind, cheerful, professional and create a really good atmosphere. The food is excellent and it does not feel institutional. The residents are treated like guests.

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Review from Linda N (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here since Sept 2020, despite the Covid lockdown he seems very happy and settled now we can visit regularly. Staff are all amazing and since the takeover the building and gardens are amazing.

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Review from S S (Granddaughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and patient and provide a good service. The Lodge is well presented and clean. While our relative doesn't make use of the activities available (his own choice), there appears to be plenty to get involved with, should you wish to. The residents would benefit from a lower turnover
in staff, but I believe this is an industry-wide issue with care services.

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Review from M P (Civil Partner of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The negatives are half the time nobody answers the phone, especially at weekends. The positives are when we do get through we can talk to mother for a bit. Overall they have a high turnover of staff and I find it badly managed. The staff do the very best they can under the rate of pay they get and under
poor management.

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Review from Amanda L (Daughter-in-law of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Buckingham Lodge in January 2020. Suffering from Parkinson's and Vascular dementia. This was a difficult time for the family, but the staff were very helpful, and over the last difficult year, did everything they could under the circumstances. We did get to see him during the
summer, and they even organised a little afternoon tea with his wife in early November 20. Sadly my father-in-law passed away in January 21, but we would like to pass on our appreciation to everyone at the home.

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Review from S J (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a pleasure to visit my mum in the beautiful garden. She kept mentioning the wonderful flowers. The care and support from the staff have been absolutely fantastic not only for my mum but also for us as a family. The surroundings are always clean and my mum looks well cared for. Thank you
to all the staff.

Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from A W (Husband of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat my wife as a friend and looks after her really well and sees to her every need. My wife is 86 and I am 87 with limited sight when I visit they look after me just as well. When my sight goes completely I hope to go into the Lodge as well.

Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from S W (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so kind and caring, nothing is too much trouble. Really pleased my mum is in such a good home.

Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Christine W (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother gets the best possible treatment by all staff members at Buckingham Lodge. She is treated with extreme kindness and respect. Her room is kept beautifully clean and so is she. She receives lovely meals of her choice. Although she has Alzhiemers she is usually very happy. I cannot ask for more!

Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support.
Thank you again for taking the time to provide us with valuable feedback.


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Review from Alan R (Nephew of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was always very reluctant to consider entering a care home. From day 1 in Buckingham Lodge, he considered himself very lucky to have a guest room in 'this wonderful hotel'. The foregoing expression says it all. Thank you, everyone, at Buckingham Lodge for making his last 12 months so enjoyable.

Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Trina T (Granddaughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice staff. Clean. Friendly.

Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Stephanie J (Granddaughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home! My nan is very happy. Staff are friendly and so helpful. They have made my nan feel welcome and I couldn't be more pleased with her care.

Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from R B (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Buckingham Lodge has a somewhat corporate feel about it. This may be due to its architecture and liberal use of magnolia paint inside and out. There have been lengthy periods of having no management. Our first invitation to a formal care review meeting has just taken place, five years after our relative
became resident. Staff are friendly and some clearly committed to their role.

Reply from Cosmin Tiriteu, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Edward G (Son of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I turned up at Buckingham Lodge at breakfast time - unannounced - to find my mother smiling at a young male care worker who was singing a song to all at the table. I was quite moved by his natural dedication to the job - or is it his vocation? Management needs to nurture this.

Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Ann W (Friend of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a resident and recently was invited to her birthday party. On each visit, I've been impressed with how caring all the staff are and always so friendly. They certainly "pulled all the stops out" for her party.

Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from A T (Son of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and professional. Always have time for a chat with mum, which keeps her happy and stimulated. She is comfortable here and feels safe and looked after.
Room is a little "tired" but is due a refurb soon.
Management are very accessible and keep us informed of everything that is
happening. Overall, very happy with mums care after a stressful time.

Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Michael A (Friend of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were invited to the 80th Birthday party of our friend held at the home. We found the staff were hard working in every way and made the afternoon very enjoyable to all residents and visitors.

Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Julie S (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment my father started at Buckingham Lodge the care he has received has been of a very high standard. Everyone has been very friendly and very helpful with my father's needs. He is being reviewed very regularly and I am being informed of all my father's needs.

Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge

Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Buckingham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.690 for Buckingham Lodge is calculated as follows: ( (179 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buckingham Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Binu

Binu Augustine

Job Title: Home Manager

My journey began as a qualified IT Engineer. However, driven by a passion for helping others, I made a conscious decision to transition into the field of health and social care. In 2014, I attained my qualification as a registered nurse. My tenure at Kingsley commenced as a nurse, before advancing into management roles. I am proud to be a manager at Buckingham Lodge, Our ethos revolves around providing personalised, person-centred care and unwavering support to our residents. Beyond the confines of my professional responsibilities, I continue to indulge in my passion for technology. Whether it's tinkering with gadgets or staying abreast of technological advancements, my enthusiasm for innovation remains undiminished.


Kris Moore

Kris Moore

Job Title: Hospitality Manager

I have worked in the hospitality trade for 16 years across a wide range of environments including hotels, pubs, kitchens and events planning, I also worked as an IT manager within Health, Social Care and Education with Norfolk County Council for 10 years specialising in NHS integrations and leading on Social Care transformation. I have always moved towards roles where I can truly feel like I can make a difference and be able to see first-hand the positive outcomes of my work and believe that my two previous roles complement each other in my position, allowing me to really help drive all areas of hospitality, wellbeing and activities here at Buckingham Lodge.


I have a large family so my focus outside of work is to spend quality time with them, generally in the great outdoors going camping & hiking and taking part in bushcraft and water-based activities.


Millie

Millie Sadd

Job Title: Administrator

Hello! I’ve worked at Buckingham Lodge since 2018, I started on a bank contract as a Housekeeper whilst I was in high school as I moved into college I started to learn more within the home such as Kitchen Assistant, Laundry, Support Worker and Senior Support Worker. I am now enjoying my role as Home Administrator.


Everybody is so supportive and I know who to turn to if I need some help. There are also lots of training opportunities that I utilise to expand my knowledge in various areas.


In my spare time, I enjoy attending various car shows and spending time with my family. I also like to organise Car Shows that we hold here at Buckingham Lodge.


Adrian

Adrian Maudling

Job Title: Receptionist

I've been with the company for five years and it has been a great experience. I enjoy dealing with family members and making the admission of their loved ones an easy transition for them.


In my spare time, I enjoy reading science fiction and fantasy novels and spending time with my grandson.