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Buckingham Lodge has a Review Score of 9.7 (9.690) out of 10, based on 21 reviews in the last 2 years. Over all time Buckingham Lodge has 69 reviews.
Review from Carol C (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sean O'Hanrahan, Home Manager at Buckingham Lodge
Thank you for your feedback in relation to Buckingham Lodge Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Raymond S (Son of Resident) published on 28 June 2017
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Overall Experience
3.0 out of 5
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Review from Lorraine C (Daughter of Resident) published on 23 March 2017
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Overall Experience
5.0 out of 5
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Review from S B (Daughter of Resident) published on 16 March 2017
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Overall Experience
4.0 out of 5
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Review from Marjorie R (Daughter of Resident) published on 23 December 2016
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Overall Experience
5.0 out of 5
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Review from Anthony N (Brother of Resident) published on 23 December 2016
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Overall Experience
4.0 out of 5
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Review from Andrew H (Son of Resident) published on 23 December 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Trevor L (Son of Resident) published on 22 December 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from H S (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.690) out of 10 for Buckingham Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.690 for Buckingham Lodge is calculated as follows: ( (179 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.69
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Buckingham Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Jan 2023
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Job Title: Home Manager
My journey began as a qualified IT Engineer. However, driven by a passion for helping others, I made a conscious decision to transition into the field of health and social care. In 2014, I attained my qualification as a registered nurse. My tenure at Kingsley commenced as a nurse, before advancing into management roles. I am proud to be a manager at Buckingham Lodge, Our ethos revolves around providing personalised, person-centred care and unwavering support to our residents. Beyond the confines of my professional responsibilities, I continue to indulge in my passion for technology. Whether it's tinkering with gadgets or staying abreast of technological advancements, my enthusiasm for innovation remains undiminished.
Job Title: Hospitality Manager
I have worked in the hospitality trade for 16 years across a wide range of environments including hotels, pubs, kitchens and events planning, I also worked as an IT manager within Health, Social Care and Education with Norfolk County Council for 10 years specialising in NHS integrations and leading on Social Care transformation. I have always moved towards roles where I can truly feel like I can make a difference and be able to see first-hand the positive outcomes of my work and believe that my two previous roles complement each other in my position, allowing me to really help drive all areas of hospitality, wellbeing and activities here at Buckingham Lodge.
I have a large family so my focus outside of work is to spend quality time with them, generally in the great outdoors going camping & hiking and taking part in bushcraft and water-based activities.
Job Title: Administrator
Hello! I’ve worked at Buckingham Lodge since 2018, I started on a bank contract as a Housekeeper whilst I was in high school as I moved into college I started to learn more within the home such as Kitchen Assistant, Laundry, Support Worker and Senior Support Worker. I am now enjoying my role as Home Administrator.
Everybody is so supportive and I know who to turn to if I need some help. There are also lots of training opportunities that I utilise to expand my knowledge in various areas.
In my spare time, I enjoy attending various car shows and spending time with my family. I also like to organise Car Shows that we hold here at Buckingham Lodge.
Job Title: Receptionist
I've been with the company for five years and it has been a great experience. I enjoy dealing with family members and making the admission of their loved ones an easy transition for them.
In my spare time, I enjoy reading science fiction and fantasy novels and spending time with my grandson.
