Oak House Care Home

43/47 Romilly Road, Canton, Cardiff CF5 1FJ
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9.8 29 Reviews
  • Oak House Care Home, Cardiff
Oak House provides residential care within a welcoming and homely environment. The Victorian building provides residents with light and airy rooms with views of the surrounding gardens and woodland.

The home is located two miles from Cardiff's city centre with good transport links to local shops, parks, churches and libraries.

Residents can enjoy balanced and nutritious meals and engage in a range of indoor and outdoor activities.

Oak House residents are provided with comfortable, friendly surroundings allowing them to live full and independent lives.

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Care Provided by Oak House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sophie Jobarteh (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 3

Funding & Fees Guide for Oak House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • Actual fees would be determined following a full assessment of needs
  • (these prices are only a guideline, please contact Oak House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours. Protected meal times between 12.30pm and 1.30pm.


  • Parking

  • Ample on street parking and the Romilly Nursing Home has a large car park behind the care unit.


Oak House Care Home Reviews (29)

Total of 29, showing 21-29
9.8

Oak House Care Home has a Review Score of 9.8 (9.849) out of 10, based on 17 reviews in the last 2 years. Over all time Oak House Care Home has 29 reviews.

Overall Experience

  • 25
  • 1
  • 1
  • 1
  • 1

Date Published

29
8
11
17
12

Review from Peter B (Son-in-law of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother in law was admitted at Oak House for respite while my wife and myself were on Holiday, she has dementia. When we arrived home and visited I could not believe what a run down dump this place is. Everything looked filthy, I could see straight away that is why the food hygiene notice on the door
is was 1 - 2 stars. Every time I did visit my mother in law was always on her own, the staff don't seem to bother with the patients they are all more interested in going out for a fag. That shows in the garden area when we have gone outside with fag ends everywhere. The last time I was there the staff offered my father in law and myself a coffee, what a mistake, the cups they gave us looked as if they had just come up from a coal mine, black and dirty. She started to get a little aggressive which is all part of the illness and this home advertise as dementia specialists but now wanted to get rid of her. The staff never informed us she was not taking her medication, the manager did not care less.

Reply from Rita Patel, Responsible Individual at Oak House Care Home

Thank you for your comments regarding your partner's mother, we take pride in the delivery of care and our establishment. I am sorry that you feel that the standard of care received was not satisfactory. I have tried to make contact with you with no success, however, I have made contact with family members who assured me that they do not share the same opinion /concerns as you and in fact were unaware of your review. As the responsible Individual of the home my team and I take these matters very seriously and would welcome the opportunity to meet and discuss your concerns and my finding following my investigation. Kind Regards.


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Review from Pauline J (Daughter of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving from the staff at Oak House is excellent. Nothing is to much trouble and it is like a home from home. The staff are all very kind and friendly. It is good to know my mum is safe and being looked after in this way. I would recommend Oak House to anybody looking for a home
for a elderly person.

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Review from Tracey M (Daughter-in-law of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law stayed here recently for respite. On the two occasions, she was there staff were very friendly, nothing was too much trouble and all her needs were met. We had complete confidence in them and know that she was in safe hands which gave us peace of mind.

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Review from Helen W (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been made so welcome by the staff at Oak House. He is happy, safe and well looked after, they treat him with respect and are always available to help him should he ask for anything. The staff are so caring and helpful and make sure us, as a family, are informed of anything if it happens.
They interact well with him, and his room is always clean and tidy. All staff including the housekeepers, carers, management and kitchen staff all do a fantastic job. They all work as a team together. They make us feel as if we mean something to them and are not just another person paying for the pleasure of being looked after. It is a pleasure to spend time there and I always leave there happy knowing that my dad is safe.

Reply from Rita Patel, Director at Oak House Care Home

Thank you for your kind word, this means a lot to me and all at Oak House, I'll be sure to pass this on to them. Thanks again. Rita.


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Review from Nicola F (Granddaughter of Resident) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident in 2 previous care homes and I cannot express how highly I recommend Oak House. The care and compassion shown to my nan is second to none. The food is outstanding, the home is clean and well presented and nothing is too much trouble for any of the staff. I really appreciate
all you've done for my nan even though she's currently in hospital.

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Review from Geraldine E (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, sister and myself could not be more pleased with Oak House, it's changed all our lives in the best way possible particularly for our Mum, who suffers from WMD, Dementia and is hard of hearing.


Mum is coming up to 97, and moved into Oak House this August, after a hospital stay. In her own

words her first impression was I am in a beautiful building and have a delightful large living room, that's now my home'. She has the full support of helpful, friendly staff, and seems more relaxed and her old self, than she has been for awhile, so all credit to everyone there for their empathy, humour and dedication to detail that Mum receives every day, at a constant high level of care and well-being.


Staff respond to arising medical issues, efficiently.


Meals are well-balanced, home cooked, and there is a good choice of menu for Mum to choose from. Encouragement is given, and there is always a welcome cuppa for her family and visitors.


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Review from Maxine F (Granddaughter of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home with excellent care workers. My nan is in the home and we have never been happier. She is very well looked after and cared for. The staff make you feel very welcome. Nothing is ever too much and feels like a home from home.

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Review from Jane G (Great-Niece of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt it was the right time to write a review regarding the staff and manager of Oak House. I have had a few relatives in care/residential homes going back many years and none have been as friendly and dedicated as the staff here. They go out of their way for their residents, they are given a choice
of food for breakfast/dinner and tea. They are taken out around the park in good weather and are given continued exercise. My uncle's room is alway clean, tidy and smells fresh.


I cannot praise them highly enough, they go above and beyond their duty and would recommend anyone have their loved ones reside at Oak house.
I would say "keep up the good work" but you always do.


Reply from Rita Patel, Director at Oak House Care Home

Thank you for your kind words, staff and management will be most pleased and very appreciative to hear/read your comments which I will pass onto them. Kind regards, Rita.


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Review from W J D (Husband of Resident) assisted by family/friend published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Room very messy. Food not good and no one trying to get my wife up and walking around. Room always open.

Reply from Alison Stephens, Registered Manager at Oak House Care Home

With regards to the rating of Very Poor for Cleanliness, following a discussion with the son of the Service User this issue had been resolved and he appreciated the difficulty faced by staff in respect of the wishes of the Service User, who would not always allow the housekeeping team to access to clean the room. However when the opportunity arose the room was thoroughly cleaned including the carpets. The Service User is now in ground floor accommodation and socialises more with other residents this enables the housekeeping team to access and maintain cleanliness of the room.


With regards to the rating of Very Poor for Food & Drink, following a conversation with son of Service User it was identified that this rating was not due to the quality or choice of food within the home, but due to too many biscuits from a third party source. The home manager has reviewed the dietary needs of Service User to ensure a healthy well balanced diet. A four weekly menu is available upon request.


With regards to the rating of Very Poor for Safety & Security, Service User is accommodated in a shared room and has access to a lockable cabinet.


With regards to the rating of Poor for Rooms, son confirmed that this is in relation to cleanliness.


Regards


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Oak House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Oak House Care Home is calculated as follows: ( (173 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 199 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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