The Maple Care Home

Dover Road, Stockton-on-Tees TS19 0JS
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9.6 35 Reviews
  • The Maple Care Home, Stockton-on-Tees
The Maple care home has a team of trained staff who ensure each residents’ privacy and dignity is upheld.

As well as offering care services 24/7, there are a variety of social activities available to suit residents' hobbies and interests.

Nutritious, delicious meals are provided that meet residents' dietary requirements.

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Care Provided by The Maple Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Levick (Care Home Manager)
  • Admission Criteria
    • Pre-assessment/emergency admissions
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for The Maple Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £957 – £957
    • Self-Funded Residential Dementia Care £957 – £957
    • RESPITE Self-Funded Residential Care £957 – £957
    • RESPITE Self-Funded Residential Dementia Care £957 – £957
  • (these prices are only a guideline, please contact The Maple Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Maple Care Home Reviews (35)

Total of 35, showing 21-35
9.6

The Maple Care Home has a Review Score of 9.6 (9.579) out of 10, based on 10 reviews in the last 2 years. Over all time The Maple Care Home has 35 reviews.

Overall Experience

  • 26
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Date Published

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Review from Roger W (Son of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first contact with The Maple was with the administrator, who invited us to view the home, showed us around and answered all our questions and concerns; both then and during our time there.
Once we had selected The Maple the manager kept our room despite delays, nothing seemed to phase her.
The
cleaning staff do an excellent job in all areas, always as you would like them to be.
The food was well presented and enjoyed by both resident and visiting family.
The carers are friendly and well trained with endless patience towards the residents and their families.
The seniors who run the floor are amazing, anticipating problems before they arise, leasing with hospital, doctors, physics, ambulance and nurses to ensure everything is as it should be.
All staff at The Maple are welcoming and friendly to family and residents at all times, and they are always smiling.
The Maple is rated by inspectors as good. As a family who have used their services, we rate it ‘Outstanding’.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

I am really pleased with the review you have given our care home. We are all happy the family enjoyed what was provided to your relative on their stay here. Your relative was a pleasure to care for and he is welcome to re-visit at any time. Please do not hesitate to contact myself if you and your family require any further support in the future. Myself and the staff team wish you all a Merry Christmas and All the Best for 2019.


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Review from Carron S (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend The Maple Care Home to anybody I speak to.
I am very happy with the care my mum receives from every member of staff. The staff are very helpful and friendly. I look forward to going to visit my mam because I feel happy knowing she is safe and happy, thanks to everyone involved.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you, Carron, for your kind words about the staff team, I will pass this information on. Your Mam has settled into the home really well and it is a pleasure to care for her.


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Review from Deborah H (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives from all carers and members of staff, they are very friendly and professional, they all do a fantastic job taking care of our loved ones. The Maple Care Home is a home from home environment, I would recommend it to anyone who is looking for care for someone
they love.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you Deborah for your kind words regarding the staff team, it is a lovely compliment to the care we provide. Your Mother is a pleasure to care for and staff always enjoy her company.


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Review from Iris S (Respite Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a major operation on a broken kneecap and being confined to bed in hospital, I was sent to Maple Lodge for care. I can't find the words to express or convey how well they looked after me. Every person who worked in the home treated me at all times with care, patience, and gentleness. They
were very cheerful and encouraged me when I thought I was not improving. The staff worked very hard at all times. It is thanks to them I recovered in record time. They were not only my carers, they became my friends.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Myself and the staff team really enjoyed your short stay with us at The Maple. Staff enjoyed their daily chats with you and are really pleased, feel valued you think so highly of them. We all wish you well and hope your recovery is still improving. Please feel free to visit us all at any time.


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Review from Judith H (Daughter of Resident) published on 3 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a small message to thank all the staff of The Maple Care Home for the care and kindness shown to my mother. We found it very difficult to give her over to you but you all looked after her fantastically. Massive thanks to you all.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Myself and the staff team would like to pass on our condolences to you and your family. It must be a very difficult time for you all. Your Mother was a lovely lady and will be sadly missed by us all. I am extremely proud of the staff team to hear the care provided is of such a high standard.


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Review from Gillian J (Daughter of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago we gave over to The Maple and its staff the care of our mother, which was very hard, but over this time we have been delighted with her care, she has been well looked after by all the staff. Every one of them deserves a medal. Unfortunately, my mother has now died but the palliative care
she received was second to none. The staff have been caring and kind to both my mam and my family, and have looked after us all. And to each and every one of you, we would like to say thank you from the bottom of our hearts. Anybody thinking about using the service of a care home will not find one better than The Maple.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Myself and the staff team would like to pass on our condolences to you and your family. Your mother was a pleasure to care for and will be greatly missed by us all. Thank you for taking the time to review our services at such a sad time, your kind words will make the staff team feel much appreciated and valued.


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Review from Steve D (Son of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently received a copy of the unannounced audit findings. I appreciate that audits are required on care homes but the issues appear to be mainly paperwork not being up to date. All I can say is the staff in The Maple have got to be the best in this type of work. Nothing bothers them (which I am
sure can't be the case) but they just get on it. They have a job that I am sure not many people could do, it is unbelievable what they cope with but they do.


The facility itself is really good as is the care service - meals, laundry services, trips out, hairdresser, dentist, etc. and entertainment when possible. They arrange medical care when required.


The audit findings are what they are but having spoken to a few of the staff they are "gutted" with the results. The report does not reflect what a great place this is for your family member. Other professional bodies have said this is the best in the area. You definitely get my vote on that for all you have done for us. Thanks.


Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you, Steve for the great review regarding the care team and facilities we provide. Comments like this make the job worth doing and have boosted the staff morale. It is a pleasure to care for your Mother, she makes us all laugh and has a good sense of humour.


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Review from A I (Son of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother is only there for respite care for individual weeks per year, our visits are just for one hour or so. But in that time, I have found the staff very friendly and helpful and she has been placed in the same room, in the time she has been there which is good. Sometimes all her clothes are
not collected, as they may be in the laundry but could be picked up later. Overall we're very pleased with the home, who always accommodate her at short notice whenever we need respite.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you for completing the review. It is always a pleasure to have your mother visit/stay with us for respite care. We look forward to your mothers next visit.


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Review from Roy G (Resident) assisted by family/friend published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The rooms, staff and meals are great. I felt that I was really looked after.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you for taking the time to complete the review. Myself and the staff look forward to when you next visit us and hope you enjoy your stay again.


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Review from Paul G (Son of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into the Maple in April 2016 due to a decline in her dementia. She settled really well and is really well looked after. She treats the staff like family and is always laughing and smiling when we visit. I feel this is due to the staff and would like to thank for all the care and support
given to my mam.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you for the kind words about the staff team. We are really pleased your mam is happy at The Maple, it is such a pleasure to give her the care and support she requires.


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Review from Denis M (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot praise staff enough how they look after mam. The few times I have had to ask for particular things to be done they have been dealt with swiftly. Mother has her good and bad days either through illness or boredom. The home provides the looking after that we the family could never achieve. So overall
the family are happy with mother living in the home.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you for taking the time to review our services. Recently your mother has enjoyed some of the activities such as pub lunch, tea dance and we all took part in a quiz. Your mother showed her competitive side which really made it good fun for everyone.


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Review from Geoff W (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have recently placed a review, I feel compelled to write further praise for the care my mother receives.
So much so, she is now looking to make her stay permanent. I cannot put into words how pleased I am that she has made this decision herself, which shows the feeling of comfort and care
she has.
Thank you once again to all the staff for helping her through her recent illness.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you for your kind words. Myself and the staff team are so pleased your mother has made the decision to stay with us. We will continue to provide care and support your mother requires.


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Review from Jackie D (Daughter of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Maple is very homely and clean. The majority of the time the place smells fresh and it is very airy and far from claustrophobic. The staff are very caring and helpful and look after my mammy really well.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you for your kind words. It is a pleasure to care for your mother and the staff team really enjoy her company.


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Review from Richard M (Son of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, I live some 75 miles from The Maple Care Home. This is a historical situation and I still work, so caring for my mother, who has numerous physical problems and thus restricted mobility plus serious dementia, is a challenge.
I am, therefore, particularly pleased with the role that The
Maple Care Home provides, not just for the month under review, but every month. Overall, the facilities and staff are excellent and I would have no hesitation in recommending The Maple to any interested third parties. The festive season was excellent at The Maple, with something for everybody regardless of physical or mental capacity.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you for taking the time to review our service. It is so nice to be recognised for the standards of care we deliver. I will share this with all the staff team.


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Review from June J (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Dad came here approximately 1 month ago he and us cannot thank all the staff here enough. Absolutely everybody has been so kind and welcoming. This care home has a wonderful atmosphere and my Dad is so very happy. He came for 2 weeks and decided to stay. The food is exceptionally good with
plenty of choices and everywhere is spotlessly clean. In addition to all of this, all of the staff have also been to lovely to the whole family who came to visit and we feel part of a new family here. Words cannot express enough how grateful we are.

Reply from Jackie Rudd, Home Manager at The Maple Care Home

Thank you very much for your kind words. It is a pleasure to care for your father. I will share this information with all the staff team.


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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for The Maple Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for The Maple Care Home is calculated as follows: ( (97 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 119 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.806 Points relating to the number of positive Reviews for The Maple Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 10 Positive Reviews ÷ 12.4 = 0.806

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Kelly Livick

Job Title: Care Home Manager

Kelly is our dedicated and passionate care home manager at The Maple Care Home.