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Situated in the same town as Bentley Motors’ headquarters and a short walk from Crewe railway station, Belong Crewe enjoys a central location in Cheshire’s iconic railway town and was opened in 2009 by railway enthusiast and pop maestro, Pete Waterman. This heritage is reflected in the naming convention of their village households, inspired by famous passenger trains, including Britannia, Coronation and Royal Scot.
On-site parking is available.
Belong Crewe has a Review Score of 9.9 (9.908) out of 10, based on 35 reviews in the last 2 years. Over all time Belong Crewe has 115 reviews.
Review from Sarah P (Wife of Resident) published on 3 April 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for submitting such a very kind review. We are delighted to hear your experience has been so positive and that you are so happy with your husbands care and your decision. Thanks again for choosing Belong Crewe; it's a pleasure to have welcomed you both to our Belong family.
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Review from Lyn C (Wife of Resident) published on 27 March 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your Husband's experience at Belong Crewe has been so positive so far and that you are happy with your choice and support given.
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Review from K M (Niece of Resident) published on 25 March 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Crewe is such a good one. It's a pleasure to have your Aunt with us and we are so pleased that she is enjoying being involved in our activities and receiving such good care.
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Review from G P (Son of Resident) published on 21 March 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Crewe and our team are providing a friendly, homely and welcoming environment, with the best care. It means a great deal to us all to know that their dedication is making a real impact and is so appreciated.
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Review from Christine J (Wife of Resident) published on 20 March 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for such lovely feedback. We are overjoyed to hear your husband is happy with us and receiving exceptional care. It is also good to know that you feel a part of our Belong Crewe family and I will make sure your review is passed on to the village team.
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Review from D Q (Daughter of Resident) published on 20 March 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Crewe; we are so delighted to hear this has been your experience and that your Dad is feeling settled and improving since joining us. I will make sure your kind words are passed to the village teams.
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Review from Chris T (Resident) published on 26 February 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear you have been so happy and well looked after, in Belong Crewe.
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Review from Terry R (Son of Resident) published on 28 January 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for your positive review on the support provided at Belong Crewe. We do our best to understand every customer and it is a pleasure to have your mum with us. I will share your feedback with the Britannia House team.
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Review from Emma H (Daughter of Resident) published on 27 January 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you very much for taking the time to provide this great feedback which is valued by all the team. We are delighted to hear that your dad's experience at Belong Crewe has been truly positive and that he has built strong relationships with the team. It's a pleasure to have him with us.
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Review from Mark H (Son of Resident) published on 27 January 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for submitting such a very kind review. We are delighted to hear your experience with Belong Crewe has been a good one and that your mum is so comfortable with us. I will pass this on to the entire team.
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Review from J M (Relative of Resident) published on 27 January 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your uncle is happy at Belong Crewe and that he has settled in so well. It is also reassuring to know that the care and dedication of our village teams are making a difference.
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Review from N B (Daughter of Resident) published on 27 January 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear your dad is happy and well cared for. We do our utmost to offer high-quality services at Belong Crewe and it is so good to hear your appreciation of them.
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Review from Kate D (Niece of Resident) published on 21 January 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for taking the time to submit such wonderful feedback. It was our great pleasure to celebrate such a special birthday for your aunt at Belong Crewe; we are so delighted to hear that you are so happy and I will make sure your kind words are passed to the village team.
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Review from Chloe H (Granddaughter of Resident) published on 9 January 2025
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Reply from Caroline Anthony, General Manager at Belong Crewe
Please accept our condolences; it was a great privilege to care for your nan and we are so thankful that we were able to get to know her and give her the special attention that she needed and support you as a family. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.
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Review from Andy G (Son of Resident) published on 17 December 2024
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Crewe; we are so delighted to hear this has been your experience and that your mum is being so welcomed and well cared for. I will make sure your kind words are passed to the village team.
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Review from Louise H (Daughter of Resident) published on 16 December 2024
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Reply from Caroline Anthony, General Manager at Belong Crewe
Please accept our sincere condolences; it was a privilege to care for your mum and we are pleased to know she had such great care during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.
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Review from Wendy H (Daughter of Resident) published on 18 November 2024
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you for taking the time to submit such wonderful feedback. We are so delighted to hear this has been your experience and that your mum is receiving such great care and attention. I will make sure your kind words are passed to the Duke House team.
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Review from R S (Resident) published on 4 October 2024
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear you are settled, well cared for and happy at your new home in Belong Crewe.
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Review from Tony P (Husband of Resident) published on 18 September 2024
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you very much for taking the time to provide us with this wonderful feedback. Our Belong Crewe team work really hard to ensure a friendly, homely and welcoming environment. We are so happy to hear you are reassured that your wife is in the best care. It means a great deal to our Duke team to know that this is appreciated.
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Review from Lauren D (Granddaughter of Resident) published on 16 September 2024
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Reply from Caroline Anthony, General Manager at Belong Crewe
Thank you so much for your positive feedback on the support provided at Belong Crewe. We are delighted to hear your Gran had such a lovely experience with us and felt safe and happy.
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The Review Score of 9.9 (9.908) out of 10 for Belong Crewe is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.908 for Belong Crewe is calculated as follows: ( (378 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 414 Ratings = 4.908
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belong Crewe is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Nov 2017
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Job Title: General Manager
Caroline Anthony was appointed as General Manager at Belong Crewe in April 2024, following her five-year tenure in the role of Support Manager where she consistently demonstrated her leadership skills with compassion and dedication.
Amongst the country’s first graduates for the NVQ in health and social care when originally launched, Caroline’s career took off when she secured her first care job in a local nursing home. Following a brief break she returned to work, this time for the council, providing domiciliary care in the community.
It was after joining Belong in 2016 as a senior support worker that Caroline began to develop her leadership skills, progressing to Lead Senior Support Worker and then earning her promotion to Support Manager.
As General Manager, Caroline has overall responsibility for all who work and live at Belong Crewe, whether in 24-hour care households or independent living apartments.
She operates an open-door policy and always welcomes feedback from customers and members of the wider village community as we work together to enhance wellbeing and outcomes for all in our care.
Job Title: Acting Support Manager
Jane Hughes was promoted from her role as Acting Support Manager from Village Nurse Manager in April 2024.
Job Title: Front of House Manager
Joy brings a wealth of experience to the role of Front of House Manager, having previously worked in retirement living for the past eight years. Joy started her career as a receptionist and progressed to being responsible for five schemes across Cheshire; involved in all aspects of administration, customer finances and facilities management.
Job Title: Experience Coordinator
Nurturing home-grown talent, Belong Crewe promoted Jessica Butler to the post of Experience coordinator in June 2021.
Jessica will work with the wider village team to ensure the provision of meaningful occupation for residents of both its 24-hour care households and independent living apartments, as well as managing the Experience Day programme for customers of Belong’s specialist day care service.
Joining the team as a bistro assistant at Belong Crewe when the village first opened in 2010, Jessica has progressed with the organisation, as it quickly became apparent that her skills in connecting to customers would be highly beneficial in a care capacity.
Belong supported her learning and development to make the transition to becoming a support worker, and Jessica worked under the guidance of Belong’s Dementia Trainer as she took her Level 3 qualification. Jessica soon flourished, showing the perfect balance of empathy and positivity to bring joy and purpose to Belong’s residents and she progressed to a senior support worker.
Inspired by the value added by the Experience Day Team, Jessica later moved across to a role in this service. Already knowing the residents and their needs well, she understood how to create meaningful activities that engaged the customers on a daily basis.
Job Title: Belong at Home Area Manager
Jane joined the Belong at Home team in 2018 and has made improvements to the service during that time.
Having progressed within the organisation, from the role of Community Support Worker to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. Jane has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.