Belong Crewe

Brookhouse Drive, Crewe CW2 6NA
Submit a Review
9.9 116 Reviews
  • Belong Crewe, Crewe
Belong Crewe is rated ‘outstanding’ by the Care Quality Commission (July 2023), and brings the very latest in care and facilities for older people into the heart of Crewe.

The community village offers 12 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. There is also a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon, therapy room and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes. Belong Crewe operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents.

The specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.

Show Belong Crewe on the Map

Care Provided by Belong Crewe

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Anthony (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2010
    • Number of floors: 3

Funding & Fees Guide for Belong Crewe

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,670 – £1,820
    • Self-Funded Residential Dementia Care £1,670 – £1,820
    • Self-Funded Nursing Care £1,670 – £1,820
    • Self-Funded Nursing Dementia Care £1,670 – £1,820
    • RESPITE Self-Funded Residential Care £1,770 – £1,920
    • RESPITE Self-Funded Residential Dementia Care £1,770 – £1,920
    • RESPITE Self-Funded Nursing Care £1,770 – £1,920
    • RESPITE Self-Funded Nursing Dementia Care £1,770 – £1,920

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Crewe to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Situated in the same town as Bentley Motors’ headquarters and a short walk from Crewe railway station, Belong Crewe enjoys a central location in Cheshire’s iconic railway town and was opened in 2009 by railway enthusiast and pop maestro, Pete Waterman. This heritage is reflected in the naming convention of their village households, inspired by famous passenger trains, including Britannia, Coronation and Royal Scot.


  • Parking

  • On-site parking is available.


Belong Crewe Reviews (116)

Total of 116, showing 21-40
9.9

Belong Crewe has a Review Score of 9.9 (9.884) out of 10, based on 35 reviews in the last 2 years. Over all time Belong Crewe has 116 reviews.

Overall Experience

  • 106
  • 9
  • 1
  • 0
  • 0

Date Published

116
18
28
35
81

Review from Lauren D (Granddaughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Gran felt safe and happy here while on respite for 3 weeks. Highly recommend.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you so much for your positive feedback on the support provided at Belong Crewe. We are delighted to hear your Gran had such a lovely experience with us and felt safe and happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to report how happy I am with the care my dad receives on Coronation House. The staff are amazing. They are attentive, caring and action requests made. The staff understand my dad's needs in detail and this makes me feel confident that he is being cared for in the most appropriate way.
My dad has been in several care homes prior to Belong and Coronation House provides the best staff and the best care we have experienced. My dad is the most settled he has been since being in a care home and I would like to thank all the staff on Coronation House for their exemplary care provision.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Coronation House team will be delighted to hear that your dad is being so well cared for and is finally settled and happy. I will pass your kind words on to them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Son of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mu has received since moving into Belong Crewe has been outstanding.
She has settled in very well, she seems happy and well cared for.
We are welcome to visit at all times.
All the staff are always friendly and helpful.
I am acknowledged when I visit and kept informed about my mum
on a daily basis via the online portal.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for your positive feedback on the support provided at Belong Crewe. We do our best to understand every customer and ensure that relatives are informed as much as possible. It is a pleasure to have your mum living with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen a positive difference in Dad since the start of his respite stay last month. He physically looks better, he is engaging more socially with others but can retreat to his own room when he desires for quiet time. Staff allow him to maintain his independence but support when required. Dad has
attended the experience days for two days a week since last year. Being in respite, he now has the luxury of attending them daily, picking and choosing the activities he prefers and is a regular, particularly at the dominoes club. He is enjoying the food and the option of being able to eat either in the bistro or the households. He continues to extend his stay which is a sign that he is content and for this, I want to thank everyone, I don't believe he could be in a better place. All staff are fantastic and nothing is too much trouble. This really is a place where you want your loved ones to be, they treat residents like their own family. Keep up the great work.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for such lovely feedback. We are overjoyed to hear your dad is happy with us and enjoying our services. It is wonderful to hear that he is showing such improvement and that you feel he is in the right place. I will make sure your review is passed on to the entire Belong Crewe team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon K (Friend of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Belong a while now, her son was also there as well until he sadly passed away. The care her son received was beyond exceptional and the care my friend has received since her son's passing is amazing. The teams they have working at Belong go above and beyond... I visit my friend
every day, I've got to know all the carers and residents and feel like I've met a whole new family. My daughter visits on her own and she feels welcomed all the time. My friend is very happy where she is. The activities she does during the day are exceptional and always has something to tell me about what she has been doing (from gardening, crafts and decorating biscuits and many more).

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your friend is so happy at Belong Crewe and that you are also welcomed and made to feel a part of our Belong family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew B (Brother of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What more can be said? Staff are excellent, dedicated and very caring and helpful. The home is very clean and modern. My brother has improved in his mental health beyond words since his arrival here. I don't believe he could be in a better place.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your brother is happy at Belong Crewe and that the dedication of our village teams is making such a positive difference to him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian T (Wife of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has frontotemporal dementia and some mobility problems, has attended experience days at Belong Crewe since last June and he now attends three days a week. He so enjoys his time there and it is wonderful to see how the team ensure that he and the rest of the clients get to do activities
that they enjoy, that suit their capabilities and that keep them engaged throughout the day. The feeling at the home, when I drop him or pick him up, is one of welcome, friendship and energy and I couldn't wish for a better place for him to be. It gives me some valuable 'me' time and time for me to get our household and life management jobs out of the way so I can have more time for him when we are together. It makes it so much easier knowing that he is safe, happy and so well cared for. Highly recommended.

Reply from Jessica Butler, Experience Co-Ordinator at Belong Crewe

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Crewe Experience days team to know that this is appreciated and that your husband enjoys his time with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Wife of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has dementia, has been attending an experience day on a weekly basis for almost a year now. The care and professionalism from all the staff have never been anything other than faultless. It does my husband good to attend and the break it gives me is priceless. I would highly recommend.

Reply from Jessica Butler, Experience Co-Ordinator at Belong Crewe

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Crewe; we are so delighted to hear this has been your experience and that it is a help to your husband and yourself.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Nephew of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been under the care of Belong Crewe (Britannia House) since summer 2020. She has dementia and as is the nature of this illness, has declined gradually since her admission.
The Belong staff led by management supported by their team of care assistants and supported by Belong at Home, a team
that provides daily companionship visits have been exemplary and deserve, thoroughly, their recent National Care award.
All residents live in small households with communal kitchen, dining and lounge facilities. The staff work amongst the residents and in my visits I have been impressed by the degree of interaction between staff and residents. There is no feeling of isolation that you sometimes see in other homes. The residents are treated like members of family.
Communication with family is excellent and the daily care story keeps the family fully informed of my aunt's daily condition and welfare.
My aunt is happy, secure and safe. This is to the credit of Belong.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Britannia House team at Belong Crewe to know that your aunt is happy and safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rod M (Brother of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a good impression when we visit. The staff are always pleasant, welcoming and responsive. They care for the residents and visitors alike, nothing seems too much trouble. We would highly recommend Belong.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will aim to keep our services to such high standards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine G (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experienced staff are fantastic with our Mum. They are caring and very sensitive to her needs. The activities on a daily basis are imaginative and fun, keeping Mum interested.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong Crewe experience day team will be delighted to hear that your mum is settled and happy and that you find everyone to be caring and sensitive to her needs.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong is a welcoming and caring environment for residents, relatives and staff. My mum has revived wonderful and compassionate care from the staff in her household and the wider Belong community, in particular, the hairdressers, receptionists and bistro staff.
Household staff always have time to update
me on Mum's day and try very hard to encourage her to eat and drink, which can be very challenging as she often struggles to understand how to eat and has difficulty recognising food. Staff engage Mum in conversation, and this has improved her communication recently, and I feel this has made her happier.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. We are delighted to hear that your experience of Belong Crewe has been so positive, in particular, that you find our team give wonderful and compassionate care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W W (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Four members of staff in particular are excellent examples of a workforce that cares and is enthusiastic about the work they do. My husband who has dementia is encouraged, given confidence and shown love in all they do for him. Their enthusiasm and attitude bring fun and happiness to my husband each
day he is with them.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your husband is happy at Belong Crewe and the dedication of our village teams is making a difference. We are delighted that the enthusiasm and attitude of our team bring him fun and happiness. Thank you for choosing Belong Crewe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca F (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived here during Covid and was very confused and upset as he didn’t really understand what was happening. He was also very frail from being in hospital for many weeks. The care and love Dad received from his 1st day was amazing! He quickly began to enjoy himself and physically became stronger.
He joined in events and activities and the staff took the time to really get to know him. At the end of his life, the staff were incredible. They cared for him like he was their own family. They kept us fully informed at all times and in the last few days were so kind and thoughtful allowing us to stay with Dad the whole time. We cannot recommend Belong enough and thank them for everything they did for our lovely dad.

Reply from Cheryl Davies, General Manager at Belong Crewe

Please accept our condolences; it was a privilege to care for your dad and we are pleased to know he was happy during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan P (Wife of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been attending experience days since January 2023 and recently had 10 days of respite. I have been so impressed with all the staff, care and support provided by Belong Care Village, Crewe. It is all person-centred and my husband looks forward to his time at Belong. I can see why they
have achieved an outstanding rating by CQC.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Crewe; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the whole village team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann D (Wife of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my husband was admitted to Belong Crewe care home he was treated with compassion and actual care could not be faulted. We were always contacted when he had to go to the hospital which was many times during 2022/2023 and told of his arrival back at the home. The staff were always very polite
and very helpful. in fact. my family have always said their dad could not have been looked after any better. We truly say thank you.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated especially since you feel your husband could not have been looked after any better and that his care could not be faulted. I will share this with the team. Thank you for choosing Belong Crewe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zoe D (Granddaughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was here for some months before his death in February 2023. He was in the dementia specialist's house and their care was fantastic. We always knew as he was always so happy and telling us how great they were to him. The staff were on hand at all times to ask questions or just talk to about
him when we needed it. Even though busy, they always have time for every single resident there. Grandad was kept clean, tidy and well-fed the whole time.
Absolutely faultless care especially right through to palliative/end-of-life care. It wasn't just caring, it was also love for my grandad from every member of the staff. The nurses and carers were so considerate to us and kept us informed at all times.
The home itself was constantly buzzing with activities - bingo, singing, arts and crafts. It was something new every time we went. No resident could be bored here! Plus a beautiful cafe for you to take your relative to and enjoy company with each other.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide this feedback, which is valued by the team. We are delighted to hear that your granddad's experience at Belong Crewe was so positive. We are delighted that you found he was kept clean, tidy and well-fed and with all the activities he was never bored here. Thank you for choosing Belong Crewe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying in Belong Crewe for the past three months on a respite basis with a view to securing a permanent place there pending social services assessment. As with my dad (who was there for two years), she has received the most excellent care. The staff have soon responded and adapted their
care to mum's needs. She quickly settled in due to their superb approach. I wouldn't want mum to be in any other care home.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village to know that this is appreciated. We are delighted your mum has settled in quickly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alastair V (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and made the moving process very easy. Can be very stressful moving my dad in, but felt so at ease with the help and support given. Very clean and spotless - feels like a home from home. Highly recommended!

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated and that your dad is settled and happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison T-D (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Belong Crewe village highly enough. My mum lives in an apartment, and my dad is in Belong nursing care. The quality of care is exceptional for both parents, and I know my dad is safe and in excellent care. The carers treat both Mum and Dad as though they are family. Any concerns I
have are always dealt with professionally and in a supportive manner. Thank you for making later years easier and making Mum and Dad happy.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here, and we are so pleased to hear you are happy at Belong Crewe particularly that you find the quality of care exceptional.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Belong Crewe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Belong Crewe is calculated as follows: ( (370 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 414 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Crewe is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Caroline

Caroline Anthony

Job Title: General Manager

Caroline Anthony was appointed as General Manager at Belong Crewe in April 2024, following her five-year tenure in the role of Support Manager where she consistently demonstrated her leadership skills with compassion and dedication.


Amongst the country’s first graduates for the NVQ in health and social care when originally launched, Caroline’s career took off when she secured her first care job in a local nursing home. Following a brief break she returned to work, this time for the council, providing domiciliary care in the community.


It was after joining Belong in 2016 as a senior support worker that Caroline began to develop her leadership skills, progressing to Lead Senior Support Worker and then earning her promotion to Support Manager.


As General Manager, Caroline has overall responsibility for all who work and live at Belong Crewe, whether in 24-hour care households or independent living apartments.


She operates an open-door policy and always welcomes feedback from customers and members of the wider village community as we work together to enhance wellbeing and outcomes for all in our care.


Jane

Jane Hughes

Job Title: Acting Support Manager

Jane Hughes was promoted from her role as Acting Support Manager from Village Nurse Manager in April 2024.


Joy

Joy Cassidy

Job Title: Front of House Manager

Joy brings a wealth of experience to the role of Front of House Manager, having previously worked in retirement living for the past eight years. Joy started her career as a receptionist and progressed to being responsible for five schemes across Cheshire; involved in all aspects of administration, customer finances and facilities management.


Jessica

Jessica Butler

Job Title: Experience Coordinator

Nurturing home-grown talent, Belong Crewe promoted Jessica Butler to the post of Experience coordinator in June 2021.


Jessica will work with the wider village team to ensure the provision of meaningful occupation for residents of both its 24-hour care households and independent living apartments, as well as managing the Experience Day programme for customers of Belong’s specialist day care service.


Joining the team as a bistro assistant at Belong Crewe when the village first opened in 2010, Jessica has progressed with the organisation, as it quickly became apparent that her skills in connecting to customers would be highly beneficial in a care capacity.


Belong supported her learning and development to make the transition to becoming a support worker, and Jessica worked under the guidance of Belong’s Dementia Trainer as she took her Level 3 qualification. Jessica soon flourished, showing the perfect balance of empathy and positivity to bring joy and purpose to Belong’s residents and she progressed to a senior support worker.


Inspired by the value added by the Experience Day Team, Jessica later moved across to a role in this service. Already knowing the residents and their needs well, she understood how to create meaningful activities that engaged the customers on a daily basis.


Jane

Jane Gabbert

Job Title: Belong at Home Area Manager

Jane joined the Belong at Home team in 2018 and has made improvements to the service during that time.


Having progressed within the organisation, from the role of Community Support Worker to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. Jane has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.