Belong Crewe

Brookhouse Drive, Crewe CW2 6NA
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9.9 116 Reviews
  • Belong Crewe, Crewe
Belong Crewe is rated ‘outstanding’ by the Care Quality Commission (July 2023), and brings the very latest in care and facilities for older people into the heart of Crewe.

The community village offers 12 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. There is also a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon, therapy room and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes. Belong Crewe operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents.

The specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.

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Care Provided by Belong Crewe

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Anthony (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2010
    • Number of floors: 3

Funding & Fees Guide for Belong Crewe

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,670 – £1,820
    • Self-Funded Residential Dementia Care £1,670 – £1,820
    • Self-Funded Nursing Care £1,670 – £1,820
    • Self-Funded Nursing Dementia Care £1,670 – £1,820
    • RESPITE Self-Funded Residential Care £1,770 – £1,920
    • RESPITE Self-Funded Residential Dementia Care £1,770 – £1,920
    • RESPITE Self-Funded Nursing Care £1,770 – £1,920
    • RESPITE Self-Funded Nursing Dementia Care £1,770 – £1,920

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Crewe to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Situated in the same town as Bentley Motors’ headquarters and a short walk from Crewe railway station, Belong Crewe enjoys a central location in Cheshire’s iconic railway town and was opened in 2009 by railway enthusiast and pop maestro, Pete Waterman. This heritage is reflected in the naming convention of their village households, inspired by famous passenger trains, including Britannia, Coronation and Royal Scot.


  • Parking

  • On-site parking is available.


Belong Crewe Reviews (116)

Total of 116, showing 41-60
9.9

Belong Crewe has a Review Score of 9.9 (9.884) out of 10, based on 35 reviews in the last 2 years. Over all time Belong Crewe has 116 reviews.

Overall Experience

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Review from Sharon B (Daughter-in-law of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a caring, attentive and supportive place, with staff that are so dedicated and empathetic to all. As you arrive at reception, you are greeted with a warm glow, that continues throughout.
All needs are met, and activities/entertainment are so purposeful and well received. Activities are well planned
and structured to suit the individual, as is the case with the households, clean, tidy, and homely with wonderful food and comfort.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment and we are delighted to hear you find us dedicated and empathetic. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Crewe.


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Review from D G (Grandson of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has gone to live in Belong Crewe after her illness progressed quickly, and she was no longer able to live in her own home without needing 24-hour care. As sad and as hard as this situation is for my family, seeing how all the staff, as soon as you walk in the door at reception, to the management,
bistro, housekeepers and the amazing care team, are so passionate, patient and understanding with the residents; it's very reassuring, especially when you have to leave after your visit. The care I have witnessed first-hand that not only my nan has received but other residents are very humbling. The staff are always doing their best to make sure that the care they are providing is 5-star, with a smile in a busy and fast-paced environment. Well done for all your hard work (especially through the latest Covid times); it really does shine through, and for giving my family peace of mind whilst my nan is in your care.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for this lovely review. We really appreciate you taking the time to provide it, and our village team will be delighted to hear that your nan is settled and happy and that we are providing your family with peace of mind. Thank you for choosing Belong Crewe.


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Review from C M (Friend of Resident) published on 21 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking around the village, seeing residents engaged in activities, walking onto the households, staff are always welcoming, and the care they give is exceptional. The staff always have time to stop and speak from the managers to the housekeepers; we are always met with a smile.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your experience at Belong Crewe has been so positive, especially since you believe our care is exceptional. Thank you for choosing Belong Crewe.


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Review from Linsey G (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Belong after having an illness that had progressed very quickly, resulting in her need for 24 hour care. All the staff from reception, bistro, management, housekeepers and ultimately the wonderful support workers, are exceptional. The care my mother receives gives me piece of mind,
as I know the attention given to her is fantastic. She has lost a lot of weight and is struggling with drinking and eating, but the staff constantly offer different options to try and tempt her. Thank you to all involved in making my mum as happy as possible.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. We are delighted our care gives you peace of mind. We will make sure your feedback is shared with the whole team.


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Review from Gill A (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received from the moment she has moved into Belong, is outstanding. My mum's condition has meant that her care needs have been extremely high, several times, most days. The staff that are employed, whether that be the carers, nurses, cleaners, bistro staff, reception or managers
must be hand-picked as they are all amazing. Belong villages are friendly and homely, for those that can no longer manage in their own home this is just the best ever.
Residents live in households, with regular carers in each house, this creates a family environment. There is a wide range of activities for residents to enjoy and socialise. As a family member, I always feel welcome and supported by the staff.
If or when nursing care is needed, Belong also has this covered with nursing staff on-site, so this is more likely to be a home for life and less likely that residents be admitted to hospital. All residential care should be modelled on Belong.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your mother and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. I am particularly pleased that you are always made to feel welcome and that you find the team all amazing. Thanks again.


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Review from A C (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at this home definitely do care! The home is clean and comfortable with a spacious room. Mum enjoys the delicious meal, she feels very spoilt and has made friends with other residents and staff. It is great for the family to see mum so happy and content and so very well cared for.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for this lovely review. We really appreciate you taking the time to provide it, and our village team will be delighted to hear that your mum is settled and happy.


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Review from M F (Wife of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Exceptional staff, warm, caring and very friendly. Variety of activities. One to one session. The lunch menu is always varied and enjoyable.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy at Belong Crewe and enjoy the variety of activities and lunch.


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Review from J B (Wife of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident treated individually according to their needs. The staff are friendly, caring and give residents a feeling of security.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you for your positive feedback on the support provided at Belong Crewe, we are pleased you find our team friendly and caring. We do our best to understand every customer, it is a pleasure to have your husband living with us. Thank you for choosing Belong Crewe.


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Review from R B (Father of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the year I have felt confident that everything has been done to keep this care home and its residents state from the Covid virus. The staff have worked tirelessly and kept up morale despite the frequent lockdown periods.
As an essential visitor, I have been well briefed and given every opportunity
to visit whenever circumstances permitted. This care home has worked miracles. Congratulations.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to know that you feel the dedication of our village teams is making a difference during Covid restrictions. I will ensure they are shared with everyone. Thanks again.


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Review from Sallie B (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Belong Crewe for the excellent job they do, not just in providing care but in activities and enabling people to have a life. They went the extra mile in facilitating my father to be part of his granddaughter's wedding even though he couldn't physically be there.
Not only did they arrange for him to watch the live stream but made sure he had company, nibbles and a drink. The following day they enabled our family, dressed in our wedding finery (including a wedding dress), to meet in the garden so he could give the bride and groom his blessing in person. Providing care and enabling someone to be the person they are is not easy, especially when there are several people all needing help. Those involved in dad's care, management, catering staff, activity staff, carers and all the team, do an amazing job and, as a family, we cannot thank you enough. It is especially comforting when we are not able to visit as we would wish that he has such loving care.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village and experience day teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from S M (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Belong Crewe on Patriot household for over 18 months. I have great respect for all the wonderful staff who look after mum in such a kind, respective and professional manner.
I know how hard the last year must have been for all the staff trying to keep all residents safe during the
pandemic, so I would like to thank them all for their dedication.
The atmosphere in the building is always very welcoming and upbeat. There is no way I would rather have mum anywhere else. Thank you.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Crewe; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team.


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Review from Sheila M (Wife of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Belong Crewe since last October because of advanced dementia. In April he had a stroke. I knew of Belong Crewe because prior to the pandemic and lockdowns he was an experience day member for 3 days each week. I saw then what lovely caring people all of the staff at
Belong were. The carers are gentle, loving and happy to be doing a very difficult job. They extend the same care to me. You don't have an option for nursing but since my husband had a stroke, the Belong nurses have provided gentle, efficient and knowledgeable care for him. They always keep me informed. This is especially important in these days of GP's working remotely.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will aim to keep our services to such high standards.


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Review from Angela S (Niece of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been here for 5 years and has been very happy and well cared for. The staff are excellent.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your relative’s experience at Belong Crewe has been so positive, and trust that it will continue to be so.


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Review from J H (Husband of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and nothing is too much trouble. No one could be more helpful or friendly. My wife is as happy as can be in the separated circumstances, also the trouble taken to allow our weekly visits which are very much appreciated.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Crewe has been a good one. Thanks again for choosing Belong Crewe; it’s a pleasure to have your wife with us.


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Review from Linda S (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad joined Belong Crewe in September 2020, very difficult time. The staff have been excellent! Very difficult for us as a family with Covid, therefore, not being able to visit. We ring daily and there is always a reassuring voice at the end of the phone. They give us updates on Dad's day to day life
in his new home and support us, his family. No matter how busy, they are helpful - thank you!

Reply from Kathryn Farmer, General Manager at Belong Crewe

It is a pleasure to look after your dad and thank you so much for your kind comments, especially at this time. We really appreciate your support.


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Review from L K (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most amazing place with fantastic caring staff who can't do enough for the residents. Has to be one of the best dementia households in the UK. My father is very content and the great activities they provide to stimulate the customers is brilliant. First Class.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will make sure your comments are shared with the village team. Thank you for choosing Belong Crewe.


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Review from K R (Nephew of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very little knowledge of care homes, however, I have discovered this home and its staff including management to be truly efficient and my uncle who is staying here speaks very well of the care he receives. He has never moaned about any of the staff or facilities here.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you so much for your kind words, it means so much. All the team at Belong Crewe strive to provide the best care and companionship to our wonderful residents. I will pass on your kind words to the village team.


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Review from Margaret B (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very happy for Mum to be living in Belong Crewe. The staff are very caring and patient. My mum is stimulated in many ways but is always allowed time to herself. Very pleased with the overall care given.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will make sure your comments are shared with the village team.


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Review from J K (Wife of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service provided with care.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for the wonderful review. Our team at the home are thrilled you appreciate their work so much.


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Review from K D (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Belong for two and a half years. Throughout that time she has been cared for in a beautifully designed environment and looked after by the exceptionally caring staff, all of whom have allowed her to keep her dignity and some independence. I would recommend this care
village to anyone.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will aim to keep our services to such high standards. Thank you for choosing Belong Crewe.


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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Belong Crewe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Belong Crewe is calculated as follows: ( (370 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 414 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Crewe is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (5)

Caroline

Caroline Anthony

Job Title: General Manager

Caroline Anthony was appointed as General Manager at Belong Crewe in April 2024, following her five-year tenure in the role of Support Manager where she consistently demonstrated her leadership skills with compassion and dedication.


Amongst the country’s first graduates for the NVQ in health and social care when originally launched, Caroline’s career took off when she secured her first care job in a local nursing home. Following a brief break she returned to work, this time for the council, providing domiciliary care in the community.


It was after joining Belong in 2016 as a senior support worker that Caroline began to develop her leadership skills, progressing to Lead Senior Support Worker and then earning her promotion to Support Manager.


As General Manager, Caroline has overall responsibility for all who work and live at Belong Crewe, whether in 24-hour care households or independent living apartments.


She operates an open-door policy and always welcomes feedback from customers and members of the wider village community as we work together to enhance wellbeing and outcomes for all in our care.


Jane

Jane Hughes

Job Title: Acting Support Manager

Jane Hughes was promoted from her role as Acting Support Manager from Village Nurse Manager in April 2024.


Joy

Joy Cassidy

Job Title: Front of House Manager

Joy brings a wealth of experience to the role of Front of House Manager, having previously worked in retirement living for the past eight years. Joy started her career as a receptionist and progressed to being responsible for five schemes across Cheshire; involved in all aspects of administration, customer finances and facilities management.


Jessica

Jessica Butler

Job Title: Experience Coordinator

Nurturing home-grown talent, Belong Crewe promoted Jessica Butler to the post of Experience coordinator in June 2021.


Jessica will work with the wider village team to ensure the provision of meaningful occupation for residents of both its 24-hour care households and independent living apartments, as well as managing the Experience Day programme for customers of Belong’s specialist day care service.


Joining the team as a bistro assistant at Belong Crewe when the village first opened in 2010, Jessica has progressed with the organisation, as it quickly became apparent that her skills in connecting to customers would be highly beneficial in a care capacity.


Belong supported her learning and development to make the transition to becoming a support worker, and Jessica worked under the guidance of Belong’s Dementia Trainer as she took her Level 3 qualification. Jessica soon flourished, showing the perfect balance of empathy and positivity to bring joy and purpose to Belong’s residents and she progressed to a senior support worker.


Inspired by the value added by the Experience Day Team, Jessica later moved across to a role in this service. Already knowing the residents and their needs well, she understood how to create meaningful activities that engaged the customers on a daily basis.


Jane

Jane Gabbert

Job Title: Belong at Home Area Manager

Jane joined the Belong at Home team in 2018 and has made improvements to the service during that time.


Having progressed within the organisation, from the role of Community Support Worker to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. Jane has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.