Belong Crewe

Brookhouse Drive, Crewe CW2 6NA
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9.9 116 Reviews
  • Belong Crewe, Crewe
Belong Crewe is rated ‘outstanding’ by the Care Quality Commission (July 2023), and brings the very latest in care and facilities for older people into the heart of Crewe.

The community village offers 12 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. There is also a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon, therapy room and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes. Belong Crewe operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents.

The specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.

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Care Provided by Belong Crewe

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Anthony (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2010
    • Number of floors: 3

Funding & Fees Guide for Belong Crewe

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,670 – £1,820
    • Self-Funded Residential Dementia Care £1,670 – £1,820
    • Self-Funded Nursing Care £1,670 – £1,820
    • Self-Funded Nursing Dementia Care £1,670 – £1,820
    • RESPITE Self-Funded Residential Care £1,770 – £1,920
    • RESPITE Self-Funded Residential Dementia Care £1,770 – £1,920
    • RESPITE Self-Funded Nursing Care £1,770 – £1,920
    • RESPITE Self-Funded Nursing Dementia Care £1,770 – £1,920

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Crewe to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Situated in the same town as Bentley Motors’ headquarters and a short walk from Crewe railway station, Belong Crewe enjoys a central location in Cheshire’s iconic railway town and was opened in 2009 by railway enthusiast and pop maestro, Pete Waterman. This heritage is reflected in the naming convention of their village households, inspired by famous passenger trains, including Britannia, Coronation and Royal Scot.


  • Parking

  • On-site parking is available.


Belong Crewe Reviews (116)

Total of 116, showing 61-80
9.9

Belong Crewe has a Review Score of 9.9 (9.884) out of 10, based on 35 reviews in the last 2 years. Over all time Belong Crewe has 116 reviews.

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Review from Helen P (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Belong since May 2018, and I have always been happy with the care she has received. I have only ever seen the residents treated with respect and dignity by the staff and they are consistently patient even with the most difficult residents. Following a severe stroke in December 2019,
after two weeks in the hospital, Mum returned to Belong, and I have been so impressed with how the staff have accommodated her increased care needs. In fact, as a result of their care, she has improved beyond expectations and she is happy and content. I have only praise for the care team in Britannia household.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to know that your mum is happy at Belong Crewe and that the dedication of our village staff teams are making a difference. Thank you for choosing Belong Crewe.


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Review from Chris H (Son-in-law of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent move in experience.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated.
Thank you for choosing Belong Crewe.


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Review from David B (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with all aspects of Belong Crewe. My mum started on experience days and we all fell in love with the staff and the place. Mum is so happy and settled, which unfortunately she's not been in a good while. I would happily recommend this to everyone.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Crewe and that the dedication of our village staff teams are making a difference. Thank you for choosing Belong Crewe.


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Review from P B (Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very adequate, pleasant, friendly and caring. Would like to have a few more activities.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this review of the village. It means a great deal to everyone here and we are so pleased that you are happy at Belong Crewe. We will ensure your comments are shared with the team. Thank you for choosing Belong Crewe.


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Review from Karen B (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is loving her time in Belong and thriving by being here. It has given us peace of mind knowing she is so settled. Staff are very kind and friendly.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Crewe.


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Review from C J (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite a few minor staffing level issues, meaning Dad misses out on going to the odd activity/breakfast club. Couldn't recommend more the staff, quality of care and overall welcomeness/friendliness of all aspects of Belong.
Myself, my daughter and our family feel like part of the Belong family and
we couldn't be happier with the service Dad receives.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to provide us with this feedback. It means a great deal to the team here and we are so pleased to hear that you are happy at Belong Crewe. Thank you for choosing Belong Crewe.


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Review from A F (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere between staff and clients noticeable as soon as you enter the building. Food in the cafe is very nice. The staff are very willing to assist if help is needed.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that you enjoyed your visit and look forward to welcoming you back soon.


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Review from G E (Resident) assisted by family/friend published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong looked after my wife and now I am a resident myself. Belong was my only choice where to live. The decor and the village have always been nice. I am a happy resident and happy that Belong is here.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this feedback of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Crewe.


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Review from N J (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last 9 months of Dad living at Belong, we have seen such an improvement in him. We feel reassured that Dad is well looked after and his needs are met. On visiting, we are always greeted in a friendly manner by the majority of the regular staff. At times we have felt there has been some staff
shortages and the odd thing is missed, but in general, we are very happy with Dad's progress since living here.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We appreciate feedback from customers and continuously look at ways we can improve and will share your comments with the village management team. Thank you for choosing Belong Crewe.


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Review from Y D (Daughter of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent first impression of the village. Staff very approachable and knowledgeable. Sounds like a perfect set up and we are reassured this is the place for Mum to settle and be happy. The decision of moving Mum has been made much easier as it is an enormous change for us all.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village staff team to know that this is appreciated. Thank you for choosing Belong Crewe.


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Review from Pauline W (Friend of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very dear friend was a resident in Royal Scot House for nearly two years. It was very much a house with the residents receiving excellent care in a friendly setting. Every member of staff was friendly and caring. My friend was treated with love and respect and her every care need was met. I was always
welcomed when I visited and I was kept up to date with all aspect of her management. I was rung at home if there were any changes in her care and her condition. Her room was always clean and tidy and when I was there at that time I noted how thorough they were. Unfortunately, my friend wasn’t able to participate in the activities but the carers encouraged her as much as possible within her wishes. If she had arrived before she reached the point she was at, she would have loved everything offered by Belong.

Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. Our staff will be most touched to read this. It was a privilege to care for your friend and we are delighted to hear that your experience of Belong Crewe was so positive.


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Review from J H (Respite Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Belong for a short stay on two occasions and have been very happy. I couldn't find any problems. I was a little nervous about going to stay but soon felt at home after the first day.

Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to know that you are happy when you've stayed at Belong Crewe and that the dedication of our village staff teams are making a difference. Thank you for choosing Belong Crewe.


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Review from J B (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are all amazing. They are all so thoughtful and patient. They get to know the residents very quickly and their individual needs. I have total peace of mind that my parents are in the best place. I love the layout of the village and the freedom in each household that the residents have.
It is very homely.

Reply from Phil Caine, General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Crewe.


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Review from J S (Sister of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I came to Britannia House, emotionally upset about my sister becoming a resident, the staff of Britannia have been fantastic. The care, patience, love and support for my sister has been nothing short of wonderful. Additionally, they gave me lots of support and hugs as well. It is so
great that the same team members look after the residents in the household. Once my sister told me that she liked this hotel and had made new friends. Such a great place.

Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your incredibly moving feedback of Belong Crewe. It is a privilege to have your sister staying with us at Belong Crewe and the staff teams will be thrilled with this feedback that they are enjoying their time with us so much. Thank you for choosing Belong Crewe.


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Review from S H (Son of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 3 or so years, Patriot House has looked after my mother and have been brilliant. My mother soon realised that she was loved here, safe and extremely well looked after. Unfortunately, we were called across from Australia as my mother was approaching the end of life. Thankfully we were able
to spend just over four weeks with my mother before she passed. During those four weeks, all staff (throughout Belong) have been excellent and I could not have wished for any better treatment for both my wife and I, and my mother. You guys are all angels and we cannot thank you enough.

Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Crewe.


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Review from Carolyn L (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have had a difficult time trying to find the right placement for our Mum. She started off in an apartment as she was, before this, independent in her own home, but she was lonely. Despite daily visits, she didn't settle and as a family, we were offered an alternative in a household.
She did not settle and once again staff offered an alternative in another household. They could not have done more and hopefully, Mum will settle and be happy now.

Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. It is a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Crewe.


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Review from J G (Niece of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received in Belong in her 2 and a half years there was second to none.
All staff - carers, admin staff and management - were very friendly and always cheerful, creating a nice and uplifting atmosphere. My aunt had very complex medical needs and Belong gave her all the help she needed.
She suffered a lot of pain as she had osteoarthritis and the staff hoisted her from the chair to bed whenever my aunt requested this.
They always tried to comply with her wishes and did everything they could to keep her comfortable. There were always plenty of drinks and food available. I have been very impressed with Belong and would have no hesitation in recommending them to others.

Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your lovely feedback of Belong Crewe. We are delighted to know that your aunt was happy at Belong Crewe and that the dedication of our village staff teams are making a difference. Thank you for choosing Belong Crewe.


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Review from David H (Husband of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What do you want to do when you move to a care home? Walk your daughter down the aisle after 3 years in a wheelchair? Ride the world's fastest zip wire? Maybe breakfast in bed and a long lie-in is your preference? No problem! At Belong the staff work hard to make sure you are able to do what you want.
After
going to Experience Days my wife moved in for a short break. Due to dementia, our own home had become a scary place. After 3 days she asked if she could stay "I'm happy here, it feels like home". So she (and I) were welcomed into the household "family". She enjoyed every minute of her stay.
Care is first-rate with exceptional staff and a nurse on duty all of the time, but Belong goes beyond that to ensure people live a full and happy life. Village activities run all day and household activities happen spontaneously.
Some areas are open to the public so the village feels lively. Just call in at the Bistro and feel the atmosphere. One Belong even gets 5* ratings on Tripadvisor!

Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe, which we are absolutely delighted with! Our staff do their very best to understand every customer and so they will be happy to hear that your overall experience has been so positive. Thank you again for your kind comments and for choosing Belong Crewe.


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Review from Angela T (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On 2/6/19, my mum (88 years) was admitted into Belong Crewe care home after her health deteriorated over a period of 6 weeks after being discharged from hospital. She was in a deep depression and had no interest in anything.
Mentally and physically, she could no longer be left on her own and was in
need of 24-hour care. A neighbour recommended Belong Crewe. We both visited it and were very impressed by the professionalism and standards of the home. After six weeks of mum's stay, we cannot believe the progress she has made. She is happy and comfortable and put a little weight on (much needed). Clearly, this is due to the manager and his outstanding care team in Coronation House. They are genuinely caring and professional.
My brother and I have peace of mind that mum has been the best care and attention possible.

Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your incredibly moving feedback. We are all absolutely delighted to hear that your mum is happy and settled here and that the dedication of our staff is helping to make a difference and provide peace of mind for you and your brother. I will ensure your kind words are shared with the whole team. Thank you for choosing Belong Crewe.


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Review from Derek W (Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall.

Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review and ratings for Belong Crewe. We are delighted to hear that you are overall happy with your experience. Thank you for choosing Belong Crewe.


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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Belong Crewe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Belong Crewe is calculated as follows: ( (370 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 414 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Crewe is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (18)

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Meet the Team (5)

Caroline

Caroline Anthony

Job Title: General Manager

Caroline Anthony was appointed as General Manager at Belong Crewe in April 2024, following her five-year tenure in the role of Support Manager where she consistently demonstrated her leadership skills with compassion and dedication.


Amongst the country’s first graduates for the NVQ in health and social care when originally launched, Caroline’s career took off when she secured her first care job in a local nursing home. Following a brief break she returned to work, this time for the council, providing domiciliary care in the community.


It was after joining Belong in 2016 as a senior support worker that Caroline began to develop her leadership skills, progressing to Lead Senior Support Worker and then earning her promotion to Support Manager.


As General Manager, Caroline has overall responsibility for all who work and live at Belong Crewe, whether in 24-hour care households or independent living apartments.


She operates an open-door policy and always welcomes feedback from customers and members of the wider village community as we work together to enhance wellbeing and outcomes for all in our care.


Jane

Jane Hughes

Job Title: Acting Support Manager

Jane Hughes was promoted from her role as Acting Support Manager from Village Nurse Manager in April 2024.


Joy

Joy Cassidy

Job Title: Front of House Manager

Joy brings a wealth of experience to the role of Front of House Manager, having previously worked in retirement living for the past eight years. Joy started her career as a receptionist and progressed to being responsible for five schemes across Cheshire; involved in all aspects of administration, customer finances and facilities management.


Jessica

Jessica Butler

Job Title: Experience Coordinator

Nurturing home-grown talent, Belong Crewe promoted Jessica Butler to the post of Experience coordinator in June 2021.


Jessica will work with the wider village team to ensure the provision of meaningful occupation for residents of both its 24-hour care households and independent living apartments, as well as managing the Experience Day programme for customers of Belong’s specialist day care service.


Joining the team as a bistro assistant at Belong Crewe when the village first opened in 2010, Jessica has progressed with the organisation, as it quickly became apparent that her skills in connecting to customers would be highly beneficial in a care capacity.


Belong supported her learning and development to make the transition to becoming a support worker, and Jessica worked under the guidance of Belong’s Dementia Trainer as she took her Level 3 qualification. Jessica soon flourished, showing the perfect balance of empathy and positivity to bring joy and purpose to Belong’s residents and she progressed to a senior support worker.


Inspired by the value added by the Experience Day Team, Jessica later moved across to a role in this service. Already knowing the residents and their needs well, she understood how to create meaningful activities that engaged the customers on a daily basis.


Jane

Jane Gabbert

Job Title: Belong at Home Area Manager

Jane joined the Belong at Home team in 2018 and has made improvements to the service during that time.


Having progressed within the organisation, from the role of Community Support Worker to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. Jane has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.