Riverdale Court

17 Dovedale Close, Welling DA16 3BU
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9.8 127 Reviews
  • Riverdale Court, Welling
Riverdale Court care home, situated in Welling, in the London Borough of Bexley, is a care facility providing residential care for older people living with dementia.

Riverdale Court provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred dementia care.

All of the bedrooms have bright modern en suite facilities with individual colour schemes to provide relaxation and a sense of well-being.

At the heart of Riverdale Court is its Philosophy of Care, The Eden alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

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Care Provided by Riverdale Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sid Vaghela (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Riverdale Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,823
    • Self-Funded Residential Dementia Care from £1,823
    • RESPITE Self-Funded Residential Care from £2,005
    • RESPITE Self-Funded Residential Dementia Care from £2,005

  • The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Riverdale Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Health Professionals not to visit for appointments at meal times.


Riverdale Court Reviews (127)

Total of 127, showing 81-100
9.8

Riverdale Court has a Review Score of 9.8 (9.764) out of 10, based on 34 reviews in the last 2 years. Over all time Riverdale Court has 127 reviews.

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Review from A S (Relative of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As fee-paying users, the cost is 20% higher than social services funding. Therefore we are subsidising the non-fee-paying clients-unfair.
We are told the food is adequate but not exciting.
There is no in house procedure for tagging clothes and these are getting muddled with other users belongings,
but clothes are always clean and a credit to staff in this section.
Staff are carefully monitored and those we have observed not performing well, do not stay.
Improvements have been made in the past year and that the care my relative receives is very good.

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Review from Julia H (Daughter of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Riverdale in January 2019, it was the best place we found when looking around for a place for mum, the entrance was bright, warm and welcoming, the receptionist was very friendly and informative. Mum has settled in very well, she's made friends and loves all the activities. The staff are
simply outstanding, they have a lot to deal with and are very busy but always have time for a smile, a chat, a laugh or a caring word. They care for the residents very much and that is very evident every day. I visit often and cannot fault the care mum receives. The home is comfortable, warm and friendly.

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Review from Jacqui R (Daughter of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and loving home for my lovely mum. The staff are always friendly and helpful. We as a family know our mum's needs are being met.

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Review from Andrea B (Granddaughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverdale Court care home, in my opinion, is the most caring, loving ad stimulating place ever. I've always had an image of a care home not being great but when nan was diagnosed with dementia and had to have 24-hour care, I was happy and content for her to be here.
Nan died recently and the love and
care they gave nan and to the family is so special. They genuinely loved nan. Thank you most sincerely to everyone at Riverdale.

Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much Andrea for your kind reviews. Hope you are well. Please come and visit at any time. Regards to all the family.


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Review from Shirley D (Daughter of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I last visited mum it was not long after she had been seriously ill and had spent some time in hospital, so I was a bit worried about how she would be. My worries were unfounded as I found her looking well and happy. As usual, the staff were excellent ensuring her needs are met and more than willing
to discuss with me how mum has been.
Two young carers also dealt extremely compassionately and discreetly with a situation that occurred with another resident. I was amazed at how the two young ladies dealt with the problem remaining cheerful and totally professional. The staff at Riverdale are truly amazing and I have had experience of some elsewhere that aren’t.

Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much for your kind review, it is much appreciated by all of us at Riverdale Court. Wishing you all the best.


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Review from Denise B (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole family cannot fault the compassion and care given by Riverdale. My mother recently passed away at Riverdale after living there for 10 months. The kind consideration which was given to the family who were at Riverdale for about 12 hours before the undertakers arrived was excellent. I looked
at several care homes before I choose Riverdale and I am 100% sure I made the right choice. I would especially like to thank the staff for being so wonderful.

Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much for the feedback.
I will share your review with the team. It was also a pleasure to have met your mother. She is still being missed.
Please come and visit us soon.


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Review from F F (Daughter of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted due to early onset of dementia. He settled in quickly which is reassuring to the family. He is very happy. I find the staff are friendly and happy going people. Warm atmosphere.

Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you for your review.
I will make sure to share it with the team.


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Review from Rosslyn J (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother returned to the UK to be near family after living in New Zealand for many years. Respite care was arranged with Riverdale Court so she could look at other homes and choose where she wanted to live. Most of the staff were very kind, caring and helpful. Unfortunately, Riverdale Court was not
what my mother was looking for and so she moved to another facility where she is beginning to settle.
Any concerns I had, I was able to discuss with the Manager and felt reassured that he would address these in a timely manner.

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Review from C M (Daughter of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only just moved into Riverdale Court but she has been made to feel at home straight away. Nothing appears to be too much trouble for any of the staff. They are all so kind and caring.


It feels like a weight has been lifted after looking for a home as lovely as this.


Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your positive feedback. We are pleased your Mum has been made to feel at home; we are very proud of our staff at Riverdale Court


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Review from Julie G (Daughter-in-law of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law now lives with us in our family home. She has dementia and mobility problems. In order for us to continue to work and shop etc, it was evident that we needed mum to be supervised. Finding Riverdale Court has made the experience easy. The staff are kind and very obliging. Mum enjoys
coming 3 days a week. There is lots going on and the food is very good. She is safe and well looked after.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your feedback; we are pleased to be able to care for your mother-in-law and that she enjoys her time at Riverdale Court.


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Review from Sharman C (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since late December 2018. I’ve found the home to be a welcoming environment with plenty of activities for the residents. My sister and I are regular visitors and we feel Mum is well cared for, safe and settling in.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your positive review; it is pleasing to know you and your sister feel your Mum is well cared for at Riverdale Court


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Review from Gillian C (Daughter of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to live in Riverdale Court in November after a long spell in hospital. She has settled in well and says she is happy living there. Her room is spacious and looks homely with her collection of pictures and nicknacks arranged. Her room is cleaned daily and the staff are always keen to give
her any help she needs. Staff are plentiful and very friendly to residents and visitors alike. Residents are encouraged to join in a range of daily activities and sit down together for three meals a day. All in all, it is a lovely place with caring staff and we are really happy to have my mother living there.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

It is good to know the reviewer and her sister are really happy for their Mum to be in Riverdale Court, this makes such a difference when a loved one has to go into a care home.


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Review from Nicky B (Granddaughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being very nervous about selecting a care home for my nan, we were so pleased to find Riverdale Court. Nan moved in August 2018 and I have been so pleased with how well she is doing. Staff are friendly and care about each resident, understanding individual needs. There is always an activity going
on which are fun and enjoyable for all. Riverdale Court has completely changed my view of elderly care and my nan could not be happier or in a better place.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

It is good to hear that you feel your Nan could not be happier or in a better place. We are very pleased to know our staff are so highly thought of and their person-centred care is noticed and acknowledged.


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Review from Lindsey D (Granddaughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Riverdale Court, my nan is definitely more engaging and appears happier. There are always numerous staff around, either attending to residents or sat with them doing activities or chatting to them in the TV room. Unlike her previous care home where she would be left for long periods
of time by herself with no one to engage with and you’d often have to hunt for a member of staff. The staff are so much more attentive at Riverdale, interacting with all the residents, and getting to know their visitors. Overall, the vibe of Riverdale Court is much more pleasant and comfortable, for both residents and visitors.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

I am pleased to read that your Nan is engaging more and appears to be happier Lindsey, it is good to hear you have noticed how attentive our staff are.


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Review from Stuart D (Grandson of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Plymouth I do not get to see my nan very often. Although she has deteriorated recently it was good to see she is being well cared for. She looked clean and tidy and the carers are very aware of what she needs. Despite her limited mobility she is encouraged to join in with the activities provided.
I am more than happy with the way nan is looked after at Riverdale.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your comments Stuart, letting us know that you are more than happy with the way your Nan is looked after at Riverdale; it must be comforting for you knowing that she is being well cared for.


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Review from Elise T (Granddaughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Riverdale 6 months ago after living in another care home for 2 years. The only thing I’ve found disappointing so far is that we didn’t choose Riverdale from the start. My nan is a very quiet lady who doesn’t really interact well with others and she doesn’t ask for help if she needs
it but since she’s been at Riverdale I can already see a change in her. The staff have encouraged her to get involved in all sorts of activities such as knitting, fitness, singing and even cheerleading! I came across the Riverdale page about a month ago and saw so many photos of my Nan enjoying herself. It was so lovely to see because she had become so withdrawn. For the money she pays in comparison to her previous home, the level of care is outstanding. When you can’t look after a relative at home you want to know that they are being looked after by people that genuinely do care and that is quite clear to see in all the staff at Riverdale. Thank you for looking after my nan.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

This is wonderful news Elise, it is good to know our staff are making such a difference to the quality of life your Nan is experiencing.


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Review from Natalie W (Granddaughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleasantly surprised by how well my Nan has settled in. When I visit, I often have to ask where she is as she’s in different areas of the building participating in different activities, which is lovely to see. I worried she would be lonely, but the carers always fill me in on what she’s been up
to, which relatives have been to see her and how she’s been feeling. It is rare that I go in and she’s left in her wheelchair, she is usually in her chair from her home which they moved into the living area for her, sitting with other residents or talking to the staff. I was concerned that Riverdale wouldn’t be the best place for my Nan and worried about the effect it would have on her, however, I think my Grandad would be happy to see the care she is currently receiving. So far I am pleased with the home and grateful to all the staff that make her days a little better.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Lovely comments Natalie, thank you - our staff will be pleased to know how highly you speak of them.


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Review from Leann E (Mother of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed at Riverdale as she has Alzheimer’s. We hear all these horror stories about care homes and was worried sick. But wow wow wow she is loving it there and the staff are so friendly and helpful. The rooms are cleaned daily and the meals and entertainment are fantastic. I’ve told my daughter
this is where I want to go if I need to when I’m older. Well done to you all for providing such a great service. I work full time and can’t come as often as I would like but I can rest knowing she is in great hands.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you Leanne - this is great news, so pleased you feel your mum is in good hands.


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Review from Carole R (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and activities very caring staff always keep the relatives well informed and very welcoming. Such a friendly family environment, so grateful for the care they provide, brilliant.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your comments Carole, they are very positive and it is pleasing to read. We take note of all comments, positive and negative; I see you scored food and drink quite low and wonder if you would like to let me know a bit more about that so we can try to improve things? 01795 597437 or flake@avantecare.org.uk


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Review from Debbie G (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted here in December 2018, our family are so happy with mum here. Mum has so much to do. The carers do above and beyond their daily duties.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your positive comments Debbie I am very pleased to know your family is so happy with your Mum's care.


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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Riverdale Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Riverdale Court is calculated as follows: ( (315 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 402 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverdale Court is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

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Solomon Ofori

Job Title: Deputy Manager

Joined: 2022

Solomon has been working as a Senior Care Lead at Avante since 2022 and is known for his good work ethic and zest for learning. Solomon was promoted to Deputy Manager at Riverdale Court in July 2023.


Prior to joining Avante, Solomon worked in senior care roles at Nellsar Care and BUPA Care Homes at Priory Mews.


He started his career in Marketing and Customer Services and worked his way up to become a Marketing and Business Development Manager before moving to the world of social care where he completed an Advanced Apprenticeship in Adult Social Care.


Solomon has a number of qualifications under his belt, including a Diploma in Marketing, a Degree in Business Administration and a Master's in Healthcare Management from Anglia Ruskin University.


Solomon enjoys reading, writing and listening to music.


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Sid Vaghela

Job Title: Registered Home Manager

Joined: 2025

Registered Home Manager