Riverdale Court

17 Dovedale Close, Welling DA16 3BU
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9.8 127 Reviews
  • Riverdale Court, Welling
Riverdale Court care home, situated in Welling, in the London Borough of Bexley, is a care facility providing residential care for older people living with dementia.

Riverdale Court provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred dementia care.

All of the bedrooms have bright modern en suite facilities with individual colour schemes to provide relaxation and a sense of well-being.

At the heart of Riverdale Court is its Philosophy of Care, The Eden alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

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Care Provided by Riverdale Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sid Vaghela (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Riverdale Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,823
    • Self-Funded Residential Dementia Care from £1,823
    • RESPITE Self-Funded Residential Care from £2,005
    • RESPITE Self-Funded Residential Dementia Care from £2,005

  • The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Riverdale Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Health Professionals not to visit for appointments at meal times.


Riverdale Court Reviews (127)

Total of 127, showing 101-120
9.8

Riverdale Court has a Review Score of 9.8 (9.764) out of 10, based on 34 reviews in the last 2 years. Over all time Riverdale Court has 127 reviews.

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Review from Sarah C (Granddaughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's nanna moved into Riverdale in November 2018 and we have been so impressed. Forever one to be negative, she even said there was nothing she could moan about. High praise indeed.
Staff are attentive and friendly and go above and beyond, they make an effort to treat residents as equals and
that this is their home. I was delighted that we were able to get nanna a place here.
From the start, they honestly cannot do enough for nanna, to make her feel comfortable, and catering to her food requests and looking after when she has been unwell.
Delighted and would definitely recommend it to others.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

I was so touched to read your comments on the care your husband's Nanna receives at Riverdale Court Sarah; we are very proud of our staff and reading your comments confirms our feelings about the care they give.


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Review from Jackie C (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Riverdale in July 2018.
Since moving to Riverdale the change in Mum has been really noticeable. She’s a quiet, introverted lady, always has been and it is easy to forget about her, leave her to her own devices.
The staff at Riverdale encourage resident interaction and it’s pleasing
to visit and see Mum sat in the knitting circle or attending one of the many activities laid on.
I cannot fault the care staff they are attentive, they all know Mums name and take the time to speak to her and visitors to the home. They truly care and that’s reassuring.
The staff regularly contact me, keeping me updated with any medical concerns.
Mum enjoys the company of the other residents and the meal times, that’s never been an issue for Mum!
If you can’t look after your mum yourself then you want the next best thing and for me Riverdale is it.

Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your lovely comments, Jackie. It is good to know the staff have taken the time to help her to become integrated into Riverdale Court and that you feel her care there is the next best thing to looking after her yourself. I don't think one could ask for more than that.


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Review from Michele F (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was diagnosed with dementia in June 2017. He went to Riverdale Court 2 days a week for daycare and then for fortnightly stays for respite. My husband has enjoyed the opportunity to mix with new friends and to try different activities such as gardening, singing and day trips to the coast and
the odd pub lunch.
My husband is now a permanent resident and feels very settled and contented. It's a huge weight off my mind! Thank you one and all.

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Review from J P (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since under new management, the care home is extremely efficiently run. The care staff are fabulous with my mum and make her feel safe and happy. The weekly/daily activities that are carried out are just outstanding. It's nice to know that my mum is in safe hands! She feels extremely safe in Riverdale
Court and that because the staff and the environment are excellent.

Reply from Nicolas Keemew, Manager at Riverdale Court

Hi Julie,
Thank you very much for your kind comments and also reviewing your reviews I am very happy to read that you saw the changes. We feel lucky as well to have your mum at Riverdale and your support.
I will share this with all the staff :)


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Review from Heather D (Regular Volunteer) published on 28 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I often volunteer at Riverdale Court and I must say that the staff are always very supportive and caring towards the residents. There is always lots going on and the staff are friendly towards me as a volunteer.

Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you for your review, Heather. We always appreciate your time.
Happy New Year


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Review from Remi A (Partner of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverdale Court's standard was excellent and the staff are very generous.

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Review from V C (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Riverdale Court is a lovely, welcoming home. Mum is happy most of the time. There are a number of regular staff who go out of their way to ensure residents are cared for and provide many activities. However, in my opinion, there are not enough staff to cater to all residents needs. For example, many
times items of clothing/glasses/teeth etc go missing and other peoples belongings end up in mum's room. This is reflected by the high staff turnover.
I have recently put in a complaint.

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Review from Nicola B (Friend of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being in the home for one month the change in him has been amazing. The staff are all happy, friendly and give him time. The home is spotlessly clean, warm and a very calm environment. The food looks lovely. He said the scrambled egg for breakfast is great! The cats wandering around is nice for
the residents too. I am very happy with the home so far and would definitely recommend it.

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Review from Debbie W (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother regularly goes to Riverdale Court for respite care. The home is very accommodating and very flexible - if they have the rooms available they can take your loved ones at short notice and for short periods.
My mother likes to roam and so I appreciate the beautiful large garden, complete with
paths and a bus stop! I love the fact that she has this freedom, and it makes it well worth the 1.5-hour drive to take her there.
The rooms are beautiful - like hotel suites.
The staff are very affectionate towards the residents, and my mother, who is very tactile, loves giving them hugs!
The manager cares passionately about the welfare and comfort of the residents and services users; I googled his name and have seen that he has been the recipient of many awards. He previously ran a care home which was voted one of the top 20 in London and had a CQC rating of Outstanding.
You can rest assured that your loved one is in good hands in this establishment.

Reply from Nicolas Kee mew, GM at Riverdale Court

Thank you very much for your kind words Debbie.
It is nice to hear good feedback and we are happy to have your mum visiting us regularly.
I will pass your kind words to all the staff.


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Review from Majorie B (Daughter-in-law of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made to feel welcome.

Reply from Nicolas Keemew, Manager at Riverdale Court

Many thanks for your feedback Marjorie.


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Review from Patricia Ann W (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is currently residing at Riverdale for long-term respite with a view to permanent care.
I have nothing but praise for the entire team in helping Mum settle in.

Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you, Patricia, for your kind words. I will pass the message to the team.


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Review from D C (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been in Riverdale Court nearly four years and although we have had several management changes in that time, our mum has been looked after and treated with respect and dignity.
Entertainment team and care staff are excellent and the new manager is great and caring too. Good changes made.

Reply from Nicolas Keemew, Manager at Riverdale Court

Hi,
Many thanks for your reviews. I will pass the feedback to the team.


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Review from E R (Guardian of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On a recent visit, I was very pleased to see a clean and welcoming home.
The staff are all warm, friendly and helpful and as such, the home has a nice, caring feel.

Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you for your feedback.


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Review from T P (Son-in-law of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident at Riverdale Court she had all the care that she needed but was passed on to nursing care but sadly passed on three weeks later.
How can people put down the care staff at Riverdale Court when they have done a fantastic job caring for my mother in law.
People do not
know what the carers have to go through each day on a twelve-hour shift
I think they do a fantastic job in all aspects of there duty’s.

Reply from Nicholas Keemew, Manager at Riverdale Court

Many thanks for your review, I will pass it to the team. Sorry to hear about your mother-in-law. I am the new manager at Riverdale and I did not have a chance to meet her.


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Review from Zoe R (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident with Avante for a number of years and at Riverdale for the past few. All of the staff go out of their way to ensure he is happy and well cared for. They not only ensure his physical needs are taken care of but they have taken time to get to know him and make his life happy.


I can honestly say during all this time we have never had a reason to complain about Dad’s care.


The home is welcoming to visitors, respectful of their residents and have first class carers. Thank you for giving my family peace of mind that he is safe and loved. It wasn’t an easy decision for Dad and the family when we were all looking for the best option for him to live, but we’ve never regretted choosing Riverdale.


Reply from Nicholas Keemew, Manager at Riverdale Court

Hi Zoe. Many thanks for your review. I will pass the message to the team.
We might have met before when you visited Riverdale Court. I am the new manager.


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Review from Carol N (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care Dad receives. In my experience, all the staff treat Dad with dignity, respect and kindness. They all know Dad and take their time to talk to him and make him laugh. I never worry about how Dad is treated when we are not there with him. Dad's been a resident for quite
a few years now and I feel lucky that we found this care home. I would happily recommend it to anyone.

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Review from Keith T (Brother of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made welcome. My brother is well cared for and is content here. I was concerned he would not settle. He is, I think happy and is in a good place. Car park could be bigger, but apart from this, all is well.

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Review from Trevor B (Husband of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A senior person required to control staff on the ward at all times.
A senior person required to delegate to the staff at meal times.
Access required for residents at meal times.
Greater supervision required for laundry staff. Labelled clothing goes missing or delivered to the wrong person.
Personal
room key required to access their resident's room at all times (small deposit may be req for this). Ward master key is often missing.
WiFi access is a shambles, requires vast improvement.
Staff must at all times wear a visible name badge.
Parking for visitors needs improvement, staff and trainees must park elsewhere.
Showers and drainage in rooms need greater maintenance and finance. Constant drip from the shower, uncontrollable mixer valve, blocked shower room drainage, all adds to slip hazards.
Lunch/Dinner menu to be clearly displayed for residents visitors/relations.
The local policy of gifts to staff need vast improvement, at this time it goes straight to the office for allocation to who they think fit!
HQ needs to be more accessible.

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Review from Christine D (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than happy with Riverdale Court, My mother has been cared for on a respite care package. The carers are very well trained and I cannot fault the care provided. The food and accommodation are excellent. The home is kept clean to a very high standard. My mother is suffering from advanced dementia
and is not an easy person to care for. Well done to everyone at Riverdale Court.

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Review from H C (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my father has received since he moved in. Staff are friendly and helpful, the carers are patient and cheerful, giving him the support he needs. He has been encouraged to join in activities and enjoys trying things he has not done before!

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Riverdale Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Riverdale Court is calculated as follows: ( (315 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 402 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverdale Court is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Solomon Ofori

Job Title: Deputy Manager

Joined: 2022

Solomon has been working as a Senior Care Lead at Avante since 2022 and is known for his good work ethic and zest for learning. Solomon was promoted to Deputy Manager at Riverdale Court in July 2023.


Prior to joining Avante, Solomon worked in senior care roles at Nellsar Care and BUPA Care Homes at Priory Mews.


He started his career in Marketing and Customer Services and worked his way up to become a Marketing and Business Development Manager before moving to the world of social care where he completed an Advanced Apprenticeship in Adult Social Care.


Solomon has a number of qualifications under his belt, including a Diploma in Marketing, a Degree in Business Administration and a Master's in Healthcare Management from Anglia Ruskin University.


Solomon enjoys reading, writing and listening to music.


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Sid Vaghela

Job Title: Registered Home Manager

Joined: 2025

Registered Home Manager