Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD
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9.6 100 Reviews
  • Freelands Croft Care Home, Fleet
Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care.

There are 64 lovely rooms, and the home will always do its best to accommodate couples. Each of the comfortable en-suite bedrooms features their own accessible wet room, flat-screen TV and 24-hour nurse call system and many have views of their large landscaped gardens that wrap around the home. There are lots of places to choose from for some company or tranquillity.

Freelands Croft has four lounges, and a huge wrap-around garden is perfect for a gentle stroll. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Residents can enjoy a bit of pampering in the hair salon or pop into the vintage-style café. The reminiscence room helps to recapture memories from the past.

Good food is so important for many reasons. Tempting meals and snacks can be enjoyed in the bright and airy dining rooms or in the comfort of the resident’s own room. Soon after a resident arrives at Freelands, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians, curry and quiz nights, and musical bingo are examples of some of the activities residents can experience, alongside weekly outings, arts and crafts or coffee mornings.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Freelands Croft'.

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Care Provided by Freelands Croft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarika Kunwar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Freelands Croft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Locally, Church Crookham has a Saturday market and the garden centre next door has
    an open-theatre kitchen and an indoor children’s play area. Less than ten miles away are the North Downs trail, Alice Holt Forest and Birdworld.


  • Parking

  • Parking available on site.


Freelands Croft Care Home Reviews (100)

Total of 100, showing 1-20
9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.586) out of 10, based on 28 reviews in the last 2 years. Over all time Freelands Croft Care Home has 100 reviews.

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Review from R F (Friend of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits are always welcomed by all the staff. They are always kind and consistent with the people in their care. They always find time to take questions, update you and ensure your visit is important. The reception. Management/care staff are and always been in my opinion, excellent and genuine in
their assisting.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Consistent" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from E J (Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff at the home most helpful, giving me so much advice and help as I hadn't any idea of what I had to do. All the staff at the respite team are perfect, and the financial manager is very helpful and cannot do enough for me.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your kind words. We hope our care home did everything possible to make the transition as easy as possible for your respite stay. Thank you for choosing Freelands Croft for your stay.


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Review from M C (Son of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Freelands Croft for 9 months. I am very happy with the care and treatment that is applied. I would recommend the home without hesitation.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.


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Review from Lucinda C (Next of Kin) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely building with superb facilities. Nice touches include displays on the wall, which are colourful and reflective. Loved the fact the doors to the bathrooms or loo are painted in a bright colour. The staff were all welcoming and friendly, and the residents we saw seemed to be happy and
content

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. It is so wonderful to hear that you are impressed with the facilities and environment at Freelands Croft Care Home. It is always lovely to hear words like "Welcoming" and "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from D R (Husband of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been well cared for here at this very comfortable home. My daughter and myself have an excellent understanding of my wife's care needs due to the outstanding service given by the staff. We can't see that much more could be done for my wife's comfort, and we thank all the staff for their
continued support. Keep up the good work.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Your wife's stay as comfortable as possible.


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Review from Ben G (Nephew of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freelands Croft Care Home is amazing, lovely staff, very clean, good parking, and great food. Staff are attentive and polite and they listen to the residents and family relatives. This care home definitely does not disappoint.

Reply from Lisa Henderson, Customer Care Advisor at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear words like attentive and polite being used to describe our staff. We hope to continue providing your loved one with the best possible care.


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Review from Ellie A (Niece of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disgusting. Absolutely disgusting, for the amount of money residents are paying to stay in the home the level of care and treatment is appalling. Would not recommend anyone to stay there. Residents are left screaming in their rooms or wandering the corridors naked. Would not recommend anyone to send
a loved one there if you care about them.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review, we're concerned about the experience you have detailed during your visit. The team at Freelands Croft are committed to delivering a high quality of care and continue to work hard to achieve this. We've spoken to the home, and they are not aware of any concerns being raised during or after your visit. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from C M (Husband of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Freelands Croft Care Home for about 2 months now and I have found everyone treats not only the residents but visitors so well with a lot of respect at staff are always on hand to help. I think I would find it hard to find a better place for my wife to be a resident in .

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is so wonderful to hear that you are impressed with the high standards of care and respect shown by our staff at Freelands Croft Care Home. We hope to continue providing your loved one with the best possible care.


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Review from Michael F (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive and caring staff. The care home is clean and expertly run. Always contacted if there were any issues.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your review. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.


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Review from Molly F (Wife of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it very hard when my husband came into care, but my experience of care at Freelands Croft Care Home has eased my fears. We have both experienced love compassion and amazing care. I can't thank the staff enough for taking away my feelings of guilt knowing they care far more than I was able to.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.


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Review from Geraldene N (Wife of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Freelands Croft for respite care in July 2024 and has since become a permanent resident. I have been very impressed from the start by all of the staff. We had an initial assessment by two very professional and caring ladies. The receptionist who showed us around was very cheerful
and thorough. The management, nursing staff and care assistants are friendly, approachable and have a can-do attitude. Nothing is too much trouble. This is backed up by great catering, cleaning, laundry and maintenance people. My husband is constantly being monitored and assisted if required. I can check this online. The meals are of a good standard with lots of variety. Snacks and drinks are in frequent supply. There is an appropriate and full programme of activities which residents can join if they wish. I feel very lucky that he has a place there, as it feels homely and has a lovely atmosphere. He has a large room with a view of the garden. But most of all, the staff are great!

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Diane L (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When booking to look around, I was so impressed with one of the staff who arranged a time the same day, and how quickly he sent me over relevant information. Also, the follow-up call and email to see what we thought and if we needed any help. A staff member showed us around and was so understanding
and answered our questions. When told Mum had a place there and the moving date, the manager telephoned and arranged that we could go in before and choose her room and bring some items in to make it more homely and familiar for Mum when she arrived. I have been so impressed at the high standard of care provided, and the support Mum has had. All the staff have been so friendly and respectful to Mum and the communication has been excellent. Mum is safe and well looked after and is slowly starting to interact with others and participate in the many activities on offer. Having access to the GP, a hairdresser and a chiropodist is great. I am so impressed with how well Mum is cared for. She seems so much happier.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We hope Freelands Croft Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.


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Review from Richard S (Son of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service from a very dedicated and professional team. Made the difficult move for mum so much better and gave us all peace of mind. The home is well situated and offers a wide range of activities as well.

Reply from Rosie Smith, Customer Advisor at Freelands Croft Care Home

Hello and thank you so much for taking the time to write the staff at Freelands Croft Care Home such a lovely review. It is always wonderful to hear words such as "dedicated" and "professional" used to describe our team. Thank you again for writing to us and we wish yourselves and Mum all the best.


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Review from Karin R (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Freelands Croft at the end of November 2023. Their care for her is excellent, myself and my dad feel very grateful that she is safe and so well cared for. Her decline has been rapid but the staff are always there to ease our fears and listen to our concerns. Now and again we have experienced
minor issues but when highlighted to the unit manager these have been rectified. We are always met with a warm welcome on Skylark. We feel blessed.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make mums stay as comfortable as possible.


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Review from P S (Husband of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is our first experience of using this type of establishment. Despite it being at a traumatic time it was made easier by the friendly staff and excellent care given. Time has shown that our choice of care home has been the right one and we will be pleased for this to be a home during the coming days.

Reply from Grace Langfield, Customer Service Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult transition and please do let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from Linda S (Wife of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to the home from the hospital just before Christmas which was upsetting for our family but he has settled in well and loves his 'room with a view'. The staff are caring and obliging and he now regards this as his home and is happy. A great relief for us. Our thanks to all the
staff.

Reply from Grace Langfield, Customer Service Adviser at Freelands Croft Care Home

Thank you for your feedback. We are glad to have helped you and your family through such a difficult transition, and pleased to hear your husband has settled in well in our home. Please let us know if there is anything we can do at Freelands Croft to make your loved ones stay as comfortable as possible.


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Review from N T (Friend of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home itself is very clean. There are many rooms and the lounge is very cosy. The dining room is spacious and clean. The meals are freshly made, tasty and well presented and the garden is extremely spacious. The staff are kind and friendly and greeted me warmly.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care.


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Review from L J (Friend of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the home welcoming, and the residents there seem happy and get to engage with a good selection of activities. The home is well laid out and has lovely community gardens too. It is always enjoyable to visit.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.


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Review from Sally N (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was recently admitted to Freelands Croft Care Home, after two weeks in the home the transformation witnessed in my Mother is amazing, she is very happy there, loves the interactions with the other residents and has settled better than we could have imagined. She is clearly well cared for,
she is always clean, tidy and well-presented, it is evident that there is care and consideration when it comes to getting her dressed and ready for the day, she enjoys the daily activities and seems really content.
The staff are all really friendly, helpful and attentive to my Mother's needs, she suffers with dementia and had previously been cared for at home, being in the home has given her a spring back in her step and her mental well-being has increased significantly as a consequence of her interactions with others in the home both residents and staff. I would highly recommend the home.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review from Scott S (Grandson of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came in to see my gran, she looked clean, happy and well cared for.
I saw her lunch, and it looked lovely.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave a review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Gran's stay as comfortable as possible.


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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Freelands Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Freelands Croft Care Home is calculated as follows: ( (237 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 326 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Freelands Croft Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (0)

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Frequently Asked Questions about Freelands Croft Care Home

What types of Care is Freelands Croft Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Freelands Croft Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Freelands Croft Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Freelands Croft Care Home?

Close to Local shops, Near Public Transport, Lift, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Freelands Croft Care Home to the centre of Fleet?

1.7 mile(s) as the crow flies, distance by road may be significantly further.