Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD
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9.6 100 Reviews
  • Freelands Croft Care Home, Fleet
Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care.

There are 64 lovely rooms, and the home will always do its best to accommodate couples. Each of the comfortable en-suite bedrooms features their own accessible wet room, flat-screen TV and 24-hour nurse call system and many have views of their large landscaped gardens that wrap around the home. There are lots of places to choose from for some company or tranquillity.

Freelands Croft has four lounges, and a huge wrap-around garden is perfect for a gentle stroll. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Residents can enjoy a bit of pampering in the hair salon or pop into the vintage-style café. The reminiscence room helps to recapture memories from the past.

Good food is so important for many reasons. Tempting meals and snacks can be enjoyed in the bright and airy dining rooms or in the comfort of the resident’s own room. Soon after a resident arrives at Freelands, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians, curry and quiz nights, and musical bingo are examples of some of the activities residents can experience, alongside weekly outings, arts and crafts or coffee mornings.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Freelands Croft'.

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Care Provided by Freelands Croft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarika Kunwar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Freelands Croft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Locally, Church Crookham has a Saturday market and the garden centre next door has
    an open-theatre kitchen and an indoor children’s play area. Less than ten miles away are the North Downs trail, Alice Holt Forest and Birdworld.


  • Parking

  • Parking available on site.


Freelands Croft Care Home Reviews (100)

Total of 100, showing 21-40
9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.586) out of 10, based on 28 reviews in the last 2 years. Over all time Freelands Croft Care Home has 100 reviews.

Overall Experience

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Review from G V (Granddaughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is so happy at Freelands. She particularly enjoys the food which has been adapted to her needs but still presented in a way she enjoys.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your grandmother in our care. Thank you for choosing Freeland's Croft Care Home for her stay.


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Review from Louise Y (Niece of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Freelands Croft Care Home for about 17 months and is as contented as someone can be in this situation. The staff are lovely and my aunt is very attached to some of them. They also make every effort to keep me informed of any issues. It is a weight off my mind knowing that she is
warm, comfortable and safe.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Nikki C (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home now for 2.5 years and I’m very pleased with her care. All of the staff are very friendly, kind and caring and I wouldn’t put my mum into any care home that I wouldn’t feel happy to be in myself.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.


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Review from Stephanie R (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very disappointing that every time I visit there seems to be personal belongings missing most recently shoes, a dress, and shower gel which can't be found. In the past three nighties three duvet covers and pillowcases and two clocks.
On many occasions her bed has not been made or she's been on
the bed with no sheets. I've visited to find stained bedding etc whilst she is still using it.
I do feel that more effort could be made to give her a better quality of life by making sure she doesn't stay in bed all day, her curtains get opened to lighten the room plus food seems to left in her room all morning which is a bit unsightly and needs to be removed earlier.
I am generally happy with the care she does receive and I do appreciate all that the staff do however I did need to put the above forward for you to look at.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are concerned to hear this and we will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible.


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Review from Karen K (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Freelands Croft Care Home in March 2023. The staff are all very friendly, kind and considerate to both residents and visitors. It is comforting to know that Mum is comfortable and safe and the staff tend to her personal care and needs as required. Regular activities are arranged and
the staff try to encourage residents to participate to keep them motivated and stimulated, if they feel comfortable, but equally, they are free to move around or stay in their room as they wish. The chef does a great job in providing meals that are varied, nutritious and interesting whilst catering for the elderly person's appetite and dietary requirements.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and it is always nice to hear words like “very friendly, kind and considerate” being used to describe our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Sue M (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially went to Freelands Croft Care Home for respite care and when she needed to go somewhere permanently, shortly after, she asked to go back there. She loves all of the staff, they are all wonderful and treat all the residents with great care and respect. Mum's room is spacious and clean and
the gardens are lovely. The food is very good, she eats well and has her papers delivered every day which she enjoys reading. They have lots of entertainment organised and Mum particularly loves the animal visits and singalongs.
Thank you the manager for maintaining such a lovely, happy and safe environment.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope you all feel like a part of our Freelands Croft family. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Mandy H (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done to all the staff at Freelands Croft Care Home.
The staff are always on hand and ready to help.
Mum has the freedom to move around the home, but we know she is safe.
Her room is spacious, clean and tidy.
Thank you.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from B E (Wife of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care from everyone at Freelands Croft. They have been very friendly and helpful. His room is kept tidy, and he enjoys his food. When I visit my husband, he always looks well cared for.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear words like “very helpful” and “helpful” being used to describe our care. We hope to continue providing your husband with the best possible care, and we look forward to seeing you again soon.


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Review from A C (Son-in-law of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and understanding from day one. Admin help assists with forms etc. The staff were all great with us and my father-in-law.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are so glad to hear that you are impressed with the care your father-in-law is receiving. Please let us know if there is anything we can do to make your father-in-law's stay as comfortable as possible.


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Review from T M (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Perfectly acceptable care home with good overall practices. Room for improvement especially around the menu choices and meal times. Not all residents have the same needs but they are all treated the same instead of by their specialist needs especially those on short-term/respite stays. Residents are
not given enough interaction based on their abilities.

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Review from P N (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We appreciate all that Freelands Croft have done for mum in making sure that her remaining time was comfortable.

Reply from Grace Langfield, Customer Service Adviser at Freelands Croft Care Home

Thank you for your review, we hope your family can be comforted knowing your mum received the best care possible.


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Review from Susan P (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past two years, Freelands has worked very closely with us to provide our dad with the best collaborative care and support dad's stay at Freelands. This has provided our mum with peace of mind that all of dad's needs are fully met.
Over recent days dad's health deteriorated rapidly, and this
is when the Freelands team have excelled even more than usual. The care and compassion shared to our dad and our wider family has been awe-inspiring. The team have gone over and above with their support. We would like to extend our gratitude to the whole team at Freelands as we continue the journey.

Reply from Rebecca Kellegher, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave us your lovely comments. We are so pleased to hear that you can feel at ease with your Dad in our care at Freelands Croft and that the team have gone above and beyond with their support. Please do let us know if there is anything more we can do to make your dad as comfortable as possible.


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Review from Molly M (Respite Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you everybody for a wonderful time. Bless you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for your kind review. We really appreciate you taking the time to leave us your feedback.


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Review from Jennifer L (Wife of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently joined Freelands. At what was a very difficult time the staff at Freelands were kind, helpful and considerate. My husband and I have no living relations and no children of our own, so after over fifty years together the decision was very difficult.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave us your review. We hope Freelands care home did everything possible to make the transition as easy as possible and it is always nice to hear words like "kind" and "considerate" being used to describe our care. Please let us know if there is anything we can do to make your husbands stay as comfortable as possible and we look forward to seeing you again soon.


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Review from J E (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We are grateful for the help you have extended to my father. He has been safe and well cared for at all times. The staff really do seem to genuinely care about residents. The thing we have most struggled with has been the, sometimes, variable quality of the food (especially as Dad is vegetarian) and
the lack of contact between teams and staff members, which can make it hard to get things done or sorted out.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for your feedback. We are happy to hear that you feel your Father has been well cared for. I will certainly pass your comments about the meals and communication on to the management team and ask them to contact you about this.


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Review from R T (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff who make visiting a pleasant experience. Mum has settled well and is enjoying the activities. The menus look lovely and Mum really appreciates the regular supplies of tea and biscuits!

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your feedback. We hope Freelands Croft Care Home did everything possible to make the transition as easy as possible for your Mum. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from B F (Wife of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted with Alzheimer's from day one he was loved and cared for very professionally. Nothing was ever too much for the staff to do and always with a loving smile no matter what time of day or night it was. The nursing home was so well organised and run and visitors were always welcome.
We were always treated with the same care as our resident.

Reply from Amanda Barnes, Customer Service Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you found the care for your husband loving and professional. Thank you for choosing Freelands Croft for your husband's stay.


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Review from P M (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy the food and the girls are very friendly. Bingo on a Monday is great fun.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for your feedback. We are glad to hear you enjoy the bingo!


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Review from E C (Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room is very comfortable, I like spending time in the garden and reading my newspaper out there.
Everyone is helpful and friendly, it's a treat to see the hairdresser every week.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for taking the time to leave us your review. We are happy to hear you enjoy the garden. Thank you for choosing us for your care.


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Review from Bryan S (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed to be homed after suffering from a fast onset of Alzheimers. So when we started looking nursing homes, Freelands Croft Care Home came up on the list. After speaking to the management, doing a virtual tour, due to Covid-19 times and looking at the facilities, I felt comfortable for my
mum to take up residency. My decision was justified when I got to meet some of the amazing staff who would go out of their way to make the residents feel comfortable. The care and support was excellent and the rooms provided adequate space to create a homely space. The management keep you up to date with what is going on in line with the current Covid-19 situation and are always on hand to help with any situations that arise, such as visiting. The grounds offer somewhere to walk with the residents although my mother was not well enough to take advantage of these and the numerous activities they have running. Freelands Croft Care Home offered exactly what we needed and I wouldn't hesitate to recommend it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care Home

We appreciate you taking the time to leave us your lovely review. We are glad to hear that you felt welcomed and supported by the whole team at Freelands Croft. Hopefully, you can go away from this knowing that your mum received the very best care possible. Thank you again for your recommendation.


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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Freelands Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Freelands Croft Care Home is calculated as follows: ( (237 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 326 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Freelands Croft Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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