Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD
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9.6 100 Reviews
  • Freelands Croft Care Home, Fleet
Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care.

There are 64 lovely rooms, and the home will always do its best to accommodate couples. Each of the comfortable en-suite bedrooms features their own accessible wet room, flat-screen TV and 24-hour nurse call system and many have views of their large landscaped gardens that wrap around the home. There are lots of places to choose from for some company or tranquillity.

Freelands Croft has four lounges, and a huge wrap-around garden is perfect for a gentle stroll. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Residents can enjoy a bit of pampering in the hair salon or pop into the vintage-style café. The reminiscence room helps to recapture memories from the past.

Good food is so important for many reasons. Tempting meals and snacks can be enjoyed in the bright and airy dining rooms or in the comfort of the resident’s own room. Soon after a resident arrives at Freelands, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians, curry and quiz nights, and musical bingo are examples of some of the activities residents can experience, alongside weekly outings, arts and crafts or coffee mornings.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Freelands Croft'.

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Care Provided by Freelands Croft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarika Kunwar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Freelands Croft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Locally, Church Crookham has a Saturday market and the garden centre next door has
    an open-theatre kitchen and an indoor children’s play area. Less than ten miles away are the North Downs trail, Alice Holt Forest and Birdworld.


  • Parking

  • Parking available on site.


Freelands Croft Care Home Reviews (100)

Total of 100, showing 41-60
9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.586) out of 10, based on 28 reviews in the last 2 years. Over all time Freelands Croft Care Home has 100 reviews.

Overall Experience

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Review from J H (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are eternally grateful for the support and care mum has received in the past year. In particular when dad died in January and we were unable to comfort her due to lockdown. The staff were amazing, comforting her, holding her hand during the virtual funeral. They have also supported us with regular
updates on her health and well-being. We cannot praise them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for taking the time to leave us a review. We are glad to have been able to help support your Mum through this difficult time and we hope to continue to provide her with the best care possible.


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Review from Judy T (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Because my mother moved there during the pandemic, it has been very difficult to visit and I was unable to view the home prior to her being discharged there from hospital following a fall and fracture to her hip. The care staff however have been helpful and supportive and seem to treat my mum with kindness
and respect. The resident liaison manager in particular has worked hard to reassure me and keep me informed about how mum is doing. We are quite a large close family and he has tried to respond to every request made by all of us.

Reply from penelope kudelnitzky, Customer Service Adviser at Freelands Croft Care Home

Thank you for your review. It has been a difficult time for you not being able to see the home beforehand and with the restricted visits due to the COVID situation and thank you for understanding. I hope your mother is enjoying her stay with us and if there is anything more we can do please just let the team know.


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Review from J C (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freelands Croft have looked after Mum with kindness and professionalism. They have been a great comfort to us during the pandemic. I saw her for the first time today for nearly a year and she was looking well and happy to finally see some family.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for your lovely words, we really appreciate your kind feedback. We are so pleased that you can feel at ease with your Mum in our care at Freelands Croft.


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Review from Neil S (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Freelands Croft since May 2019. As we all know there has been a national lockdown in the UK over the past 12 months due to the COVID 19 outbreak therefore I have not been able to have human contact with mum. This all changed yesterday when we were allowed the visits
inside care homes! I was the first family member to enter the home to visit my lovely mum and what an emotional day it was for me to once again hold my mum's hand and sit with her to paint her nails and listen to music. The main point of this review is to say how extremely professional the team at Freelands were during the whole procedure of yesterday's visit, all safety precautions were followed to allow a safe visit for me. It all ran so smoothly thanks to the planning and preparation. I cannot commend the team enough for how well they look after our loved ones. I can sleep easy at night knowing mum is safe and in the best hands with the nurses/caregivers and staff at Freelands!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for taking the time to leave such a lovely review. We are so happy to be able to welcome our families back in to visit. We are glad to hear that you felt safe and that it all went so smoothly. Thank you again.


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Review from Y K (Wife of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that everyone at Freelands Croft Care Home has worked so hard during this time to keep out family members healthy and happy. We have been in touch via video calls and pod visits when possible, and we can call anytime for updates. Hoping that we will be back to normality soon. Thank
you to all staff, hope to see you all soon.

Reply from Melanie Cope, Customer Service Adviser at Freelands Croft Care Home

Thank you so much for taking the time to leave such a lovely review! We are so happy to hear you have kept in touch where possible! We cannot wait to eventually open our doors up again and welcome loved ones with open arms. Please let us know if there is anything else we can do for you.


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Review from E K (Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident, I really enjoy my time here. The food is very nice, and the puddings are always lovely. The staff do a really good job of helping me during the day and at night. My room is nice, and I have my photos on the walls. The room needs paint, so hopefully, that'll happen soon. I love the Monday
afternoon bingo.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for your lovely review; we are so pleased to hear you're enjoying your stay with us.


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Review from Jeanette O (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over 8 years now and I can not fault the nursing staff and activities team at Freelands Croft. Mum has been cared for by a loving and conscientious team of people who take the time she needs to make sure she is happy and healthy dealing with both her type 1 diabetes and
Alzheimer’s. They are patient and kind with everything they need to do always putting her needs and welfare first. I am so confident that she is receiving the best care, especially during this scary time. They have FaceTimed me and I have been able to have a window visit which, although I know she doesn’t understand, has brought me much comfort. Thank you.

Reply from Stephen Rondel, Customer Adviser at Freelands Croft Care Home

Thank you for such kind words, we are happy to hear you feel like a part of our Freelands Croft family.


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Review from Sonia W (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude for Freelands Croft. After looking after my mum for many years we had no alternative to place her into a nursing home after her time in hospital.
As a family, we have to have trust and assurance that our precious mum is cared for with compassion, love and respect. The
staff are all this and much more. Whether it's an update on mum's day or an emergency, or even just to see how mum was when she was in hospital recently. I can't thank them enough. Your professionalism, care and attention is outstanding.
Lots of love and respect.

Reply from Emily Wilson, Customer Services Adviser at Freelands Croft Care Home

We really appreciate your lovely words about Freelands Croft Care Home. We are very happy to hear you can feel at ease with your Mum in our care, we are glad to help you and your family through such a difficult time. Thank you for trusting us with your loved one’s care, please let us know if there is anything else we can do for you or your family.


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Review from C B (Friend of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is to much trouble for staff. The management reassurance through the COVID has been wonderful with regular updates.
Activities and staff make it easy for FaceTime to happen even though everyone is busy.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from Elaine W (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freelands Croft has been a Godsend to me and my family. I am so pleased to have found this wonderful care home for my mum. Dementia is a difficult disease to deal with and to know that she is in a special place that understands the needs and concerns of residents and their families has made it all so
much easier. The fact that she has her own lovely room with a door leading into beautiful gardens is an unexpected bonus, as is the en-suite wet room. I have also been impressed with the many activities which are arranged and video calls when visits aren’t possible. The staff are helpful, friendly and know how to build relationships with the residents and their families. I have been grateful for the communications on Mum’s general well-being, medication changes and the phone calls enabling me to speak to Mum on days when she hasn’t been coping so well.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for the lovely comments.


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Review from Michael K (Nephew of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff have limited storage space tending to make public areas a little untidy. Rooms should be brighter with improved lighting and consideration of layout to aid mobility. Staff have cheer, excellent caring and attentive to needs. I have no experience of the food only comments from resident's sister.
With thought and care the garden would become a great haven and attractive to the residents.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from S B (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for three years and her care has been amazing. The staff are absolutely brilliant and nothing is ever too much trouble for them. The rooms are lovely just like hotel rooms really and Mum's has a lovely view of the garden. The care staff, housekeepers and admin staff are
all friendly and chat to Mum when passing or in her room. The food is excellent and varied, and Mum managed to put back the weight she had lost in hospital quite soon after moving in. There are lots of lively activities and visiting relatives are allowed to join in with these too. I honestly would recommend the home to anyone who was looking for care for a loved one.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for taking the time to leave such lovely comments, we really appreciate the kind words.


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Review from Marina B (Sister of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time, my sister has been a resident at Freelands Croft she has become more settled and content, her behaviours are a challenge as she is a severe schizophrenic with minimal dementia. Both nursing staff and management have embraced mu sister and her illness and shown much patience understanding
and empathy to her and dealt with the learning curve and challenges she has. I have no worry that my sister is safe and cared for in everyday ar Freelands Croft. A wonderful residence and wonderful staff. Thank you all.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

We are very happy to hear you can feel at ease with your sister in our care, thank you for the kind words.


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Review from F S (Wife of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is not an easy person to deal with but the staff are very good with him at all times.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

We are glad to hear you are happy with your husbands care and that you can feel at ease when leaving him after a visit.


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Review from Malcolm K (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the service provided is satisfactory. To exceed this I believe extra effort is needed in cleaning rooms, ie. dust, crumbs, biscuits are left for days. Maintainance, ie. broken folder holders in bedrooms is not resolved, step by the door to garden has no ramp. Food is very repetitive but looks
adequate. Activities are a bit repetitive too, nothing challenging. Residents get agitated by waiting for assistance for the toilet and by other residents entering their rooms, especially at night.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. Our resident’s health and well being is an absolute priority so we will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from David S (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, friendly and professional staff and carers.
Peace of mind that my father is being well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your father in our care.


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Review from B T (Sister of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Freelands Croft Care Home very satisfactory in meeting the needs of my sister.
The staff keep me well informed of her progress and her medication, which is very helpful as I am unable to visit her very often.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

We are very happy to hear you can feel at ease with your sister in our care. Please let us know if there is anything else we can do to make her as comfortable as possible.


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Review from Nikki M (Daughter of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff who are very busy and hard-working and don't always have perhaps enough time to spend with the residents. Having said that, all my mother's needs are met and her paperwork is always completed quickly.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you, we really appreciate the kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from T A (Son of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A caring environment with caring staff.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for your feedback, we really appreciate it.


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Review from Kate G (Wife of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Freelands Croft. I knew immediately this was the best place for my husband, having looked at other care homes. Lovely, friendly, comfortable atmosphere, the carers are totally excellent, they're friendly, knowledgeable and treat my husband and me with the greatest respect.
They are intuitive, solicitous and do a wonderful job and this is typical of all staff working here. Good facilities, good food, plenty of cups of tea and easy surroundings. My thanks to them all.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We really appreciate your kind words and glad that you can feel at ease with your husband in our care.


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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Freelands Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Freelands Croft Care Home is calculated as follows: ( (237 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 326 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Freelands Croft Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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