Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD
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9.6 100 Reviews
  • Freelands Croft Care Home, Fleet
Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care.

There are 64 lovely rooms, and the home will always do its best to accommodate couples. Each of the comfortable en-suite bedrooms features their own accessible wet room, flat-screen TV and 24-hour nurse call system and many have views of their large landscaped gardens that wrap around the home. There are lots of places to choose from for some company or tranquillity.

Freelands Croft has four lounges, and a huge wrap-around garden is perfect for a gentle stroll. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Residents can enjoy a bit of pampering in the hair salon or pop into the vintage-style café. The reminiscence room helps to recapture memories from the past.

Good food is so important for many reasons. Tempting meals and snacks can be enjoyed in the bright and airy dining rooms or in the comfort of the resident’s own room. Soon after a resident arrives at Freelands, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians, curry and quiz nights, and musical bingo are examples of some of the activities residents can experience, alongside weekly outings, arts and crafts or coffee mornings.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Freelands Croft'.

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Care Provided by Freelands Croft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarika Kunwar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Freelands Croft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Locally, Church Crookham has a Saturday market and the garden centre next door has
    an open-theatre kitchen and an indoor children’s play area. Less than ten miles away are the North Downs trail, Alice Holt Forest and Birdworld.


  • Parking

  • Parking available on site.


Freelands Croft Care Home Reviews (100)

Total of 100, showing 61-80
9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.586) out of 10, based on 28 reviews in the last 2 years. Over all time Freelands Croft Care Home has 100 reviews.

Overall Experience

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Review from Lucy N (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Freelands Croft for nearly three years. We have always been pleased with her care. I am kept regularly informed of any issues, visits by the doctor and reassurance.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for taking the time to leave such a lovely review.


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Review from Manigeh G (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly environment makes one feel at home. Staff welcome us with a smile and kindness in spite of their tiredness. It would be excellent if there were more of them.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for your feedback we really appreciate the kind words. We will certainly pass your comments on to the manager.


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Review from Danielle H (Friend of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freelands Croft is like a home away from home. I can honestly say the staff are polite and make you feel welcome and the care they provide is second to none.
They treat the residents like people and not like someone who is poorly.
I thoroughly enjoy every visit to Freelands.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave your review. It is always nice to hear from family or friends feeling like their loved one is cared for and looked after.


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Review from Paula C (Daughter-in-law of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, clean home with caring staff, my mum has been a resident since February 2018 and is now end of life. Her care is amazing, the staff keep me informed, nothing is too much bother for them, they go beyond the call of duty. They make relatives feel like part of the family. We are able to take
mum's dog in to see her which makes a big difference to her. I can't thank them enough, it takes a great deal of stress off of me, knowing she is safe, loved and well looked after.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for your kind words. We are very happy to hear that you feel she is well looked after. Thank you again, for trusting us with her care.


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Review from Lynne N (Niece of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has now lived at Freelands Croft for nearly three years and I have not changed my opinion. I don’t believe that she could live in a more caring environment. Her condition has now sadly deteriorated but the care has not. She is treated with care and dignity at all times and I cannot praise the
staff sufficiently to express my thanks.
Every member of staff, whatever their role, is helpful and kind. However, the home’s strength is in their care staff. They not only look after my Aunt but us as a family; including us in decisions and informing us of concerns. I have watched them over the years and cannot praise them enough. They work hard over long hours with dedication and compassion. I love them all and will be forever grateful. I hope that they are appreciated by their employer.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for such a lovely review. We are happy to hear Freeland's Croft could help you and your family through such a difficult time.


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Review from Terry A (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was with Freelands Croft for over 2 years and I cannot thank the staff enough. From the manager and all the other staff. We have nothing but good memories of her time there and how kind and caring they were and I will be very happy to reiterate this any time you need me to.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear words like “kind” and “caring” being used to describe our care. Thank you for trusting us with your mother's care.


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Review from Anne B (Wife of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Freelands Croft Care Home are excellent. The facilities are good and my husband received exceptional care during the two years he was there.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from J R (Daughter of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father had respite stay at Freelands. During the stay, he was well cared for and staff updated me continually on his welfare.
I was very happy with the care he received.

Reply from Greta Narbutaityte, Customer Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review, J R. We have a genuine regard for all of our residents, therefore it is always delightful to hear from our resident's families feeling like their loved one is looked after with the care and attention they deserve.


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Review from M C (Niece of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first telephone call, I was offered friendly advice and sympathetic support. The kindness and care shown to my Uncle made the difficult month he stayed at Freelands Croft so much easier for both of us. I am grateful.

Reply from Greta Narbutaityte, Customer Advisor at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from P H (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly carers, always someone around and open to hearing any queries you may have.

Reply from Josephine Gaupholm, Customer Adviser at Freelands Croft Care Home

Thank you for your review of Freelands Croft Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the carers being friendly and open to hearing your queries. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Richard H (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was a resident at Freelands Croft for just over 18 months. The staff looked after him and supported the family with great care and respect. They were all unfailingly professional and friendly at all times. I would unreservedly recommend Freelands Croft.

Reply from Josephine Gaupholm, Customer Adviser at Freelands Croft Care Home

Thank you for your review of Freelands Croft Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the support and care your father has received at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Rosemary G (Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall but lack of staff at weekends and nights.
Service in dining room very poor. Long delays in waiting for service.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from J M (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and room pleasant. Food nice and lovely that dad could eat lunch with mum during her stay. Communications particularly between shift changes, not very good and information often lost. A good number of staff on duty but mum often kept waiting for up to an hour when called for assistance.
Activities engaging and published at the beginning of the week, which was helpful. A good system of labelling clothing for laundry purposes.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review of our care home. We are pleased to hear that you have had a positive experience here. We will discuss all your feedback with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.


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Review from Diana O (Wife of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being looked after very well at the moment and the staff are very helpful if we ask them about something that is bothering us.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review of Freelands Croft, we are pleased to hear that your husband is being well cared for at the home. We appreciate your comments about the home and will pass on your comments to the care home's manager. The Bupa Customer Care Team


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Review from M L (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has had a bout of illness earlier this year and she was very ill and we didn't know if she'd recover. We were kept fully informed of GP visits and treatment. She has made a good recovery and is now back on her feet which is a happy outcome. We are all very happy with her support and care.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review, we are pleased to hear that your mother has recovered well, whilst staying with us. We are glad that you were kept involved in your mother's treatments and will share your comments with the care home's manager. The Bupa Customer Care Team.


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Review from Claire A (Daughter-in-law of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is treated with respect and kindness.

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Review from L S (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received excellent care whilst in Freelands.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review. We are pleased to hear that your Dad has had a positive experience whilst staying at Freelands Croft and appreciate your comments about the home. We will share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from D S (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Freelands Croft for end of life care at the end of April. The staff were all excellent and whilst it was sadly only a very short time that my father was there, we were very happy with the care and facilities provided to us as a family. Would highly recommend.

Reply from Gabriella Mills, Customer Advisor at Freelands Croft Care Home

Thank you for your review. We are pleased to hear that you and your Father had a positive experience in Freelands Croft and send our condolences to your family. We appreciate your feedback and will share it with the care home's manager. The Bupa Customer Care Team.


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Review from D T (Sister of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from management to cleaners are all very helpful. Nothing is too much trouble. You are always made welcome to see your family.

Reply from Holly McGough, Customer Advisor at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and that you found all staff so friendly and welcoming. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from B C (Wife of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Freelands Court on 27th April after 5 weeks in hospital. Sadly, he died on 28th April but my family and I were so grateful for all the attention and kindness from all the staff.

Reply from Holly McGough, Customer Advisor at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your family's positive experience at Freelands Croft and are glad to hear you are happy with the care your husband received. We appreciate your comments of our home and will share these with the home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Freelands Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Freelands Croft Care Home is calculated as follows: ( (237 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 326 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Freelands Croft Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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