Hallmark Alexandra Grange

Oaklands Drive, Wokingham RG41 2SA
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9.8 106 Reviews
  • Hallmark Alexandra Grange, Wokingham
Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.

At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred Care, dedicated team spend time really getting to know residents and their loved-ones so that they can tailor care, menus and activities to each individual.

Moving can feel scary so it's good to keep a few things the same. That's why Hallmark Luxury Care Homes keep your family together; welcoming couples, four-legged friends and with doors open for loved ones to pop by at any time – day or night.

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Care Provided by Hallmark Alexandra Grange

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pinky Ibarrientos (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hallmark Alexandra Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £2,050

  • Hairdresser, manicure, pedicure, chiropody, initial physio assessment, home newspapers and magazines.
    **Please note that fees are for guidance and are subject to assessment of care need and room choice.
  • (these prices are only a guideline, please contact Hallmark Alexandra Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available at the front of the building


Hallmark Alexandra Grange Reviews (106)

Total of 106, showing 1-20
9.8

Hallmark Alexandra Grange has a Review Score of 9.8 (9.836) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Alexandra Grange has 106 reviews.

Overall Experience

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Review from D L (Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that all the help I need is is given kindly and gently. The whole team is excellent.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your fantastic review and your positive feedback about the team. We are so pleased to hear that you have settled well into Alexandra Grange and feel at home.


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Review from P P (Son of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident on the Dementia floor for over 6 months.
She has settled in very well and her quality of life has been enhanced by the care provided by the team at Alexandra Grange.
The staff are friendly and approachable.
Feedback is encouraged on all aspects of the care provided
- both one-to-one and also in regular relatives meetings.
My mum speaks very highly of the care she receives and enjoys the social environment created by the team.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for our review. It has been lovely to get to know mum and see her settle so well.


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Review from Geraldine N (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Alexandra Grange with Parkinson's and Lewy Bodies Dementia. Mum immediately made good progress, this was a combination of good food, excellent care, and support from wonderful staff including the leadership team. Without exception, I would recommend this home to anyone considering
residential or dementia care. I have to give them 10/10 on everything!

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you so much for your review. It was lovely to read how the team has made such big impact in mum health and wellbeing. It has been lovely to get to know Mum and see her settle so well.


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Review from A S (Sister of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremly happy with the care given to my sister during her 20-month stay.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your review and for your kind words. It was lovely to get to know you as a family.


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Review from D H (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had an extended stay (over a year) in Alexandra Grange. She received exemplary care which was challenging given her advanced Semantic Dementia, a horrible progressive disease where the brain slowly loses function.
The staff were very professional and kept my mother clean and well fed, despite
her loss of function and appetite. For an extended period, she was immobile and relied on being placed in a wheelchair to join other residents in the communal areas.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you so much for your review and for your kind words.


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Review from Sarah S (Daughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Alexandra Grange for the last, quite difficult months of her life. From the very beginning, I felt fully supported by the staff who made this difficult journey so much more bearable. Communication was excellent, care was delivered with the utmost kindness and sensitivity and myself
and other members of the family were always made to feel most welcome and never a nuisance. The home was always spotless, tidy and well-presented and there were always plentiful supplies of coffee, tea and cake in the cafe. Mum loved having her hair and nails done every week and this really cheered her up, as did the weekly visit from babies and toddlers. She received excellent medical attention throughout, with weekly opportunities to see a doctor. Alexandra Grange was Mum's choice of home, and I feel that it was a wise and sensible one.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

What a fantastic review, thank you so much for your kind words. It is lovely to read the whole team receiving recognition for their hard work.


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Review from Wendy P (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum (who recently passed away) lived at Alexandra Grange for over a year. The staff at the home are a great team who strive to give residents the best possible life. There is a weekly set of activities ranging from art, flower arranging, board games and baking. Days themed around different countries
happen monthly. Most weeks there is a mums and babies session that residents look forward to. Trips out for residents though are rather few and far between. Something that could most definitely be improved. The food is excellent and family members and friends can have meals with residents- at a cost. Residents are encouraged to bring items from home to personalise their rooms. This is a care home, not a nursing home which means that complex care needs can't always be met as a resident ages further. The home is reasonably well led and a GP visits weekly. The home offers hairdressing, nail care and podiatry included in the fees. There is also dental care available with a visiting hygienist (extra cost).

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your feedback. It was lovely to get to know Mum during the time she lived at Alexandra Grange. She had a lovely sense of humour, always with smiling, she really enjoyed the activities, particularly drawing and painting and she was so talented as well.


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Review from S W (Son of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a month of respite back in August, it was a clear favourite of my mum's when returning for a full-time care position. Nice welcome and the staff were pleased to see Mum. This helps enormously with the transition from home. All staff seem caring, and easy to deal with and Mum seems as settled
as I could hope for. Thanks.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your feedback and thank you for choosing us as a permanent home for Mum. It is nice to hear that you all felt welcome, it has been so lovely to have Mum back with us.


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Review from G C (Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have made friends here and I'm very happy and content. The carers are very caring and supportive.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your review of Alexandra Grange and your positive feedback regarding the team. It's so lovely to receive such a great review directly from one of the residents.


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Review from S V (Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision I made in 2022, Alexandra Grange Care Home. The best decision I made. Also, family and friends are happy too. I have made great friends, lots of laughter. I can't thank the staff etc. enough.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your kind words and we are so happy that you made such great friends and a new home at Alexandra Grange. It's great to have you here.


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Review from M B (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Alexandra Grange goes back to my husband's stay and, sadly death, several years ago and also my own stay from time to time when I decided to retire from a busy world and live my retirement here for the rest of my days. I am happy here and love it still.
Thank you all.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your review regarding Alexandra Grange. We are really thankful that you have chosen Alexandra Grange as a home for your husband and really thankful that you have now chosen us again when it came to the time that you were considering a new home. We are excited to have you with us.


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Review from Janette K (Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sorry to change my lifestyle, but could not have made a better choice with my new life, which I am happy and content. The home has been my extended family.

Reply from Pinky Ibarrientos, General Manager at Hallmark Alexandra Grange

Thank you for taking the time to share your kind words with us; these will be shared with the team. Best wishes.


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Review from Steve B (Relative of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90+-year-old cousin moved into care at Alexandra Grange nine months ago. The home impressed her, me and other relatives when we viewed it. The admission process was smooth and handled with sensitivity and warmth. The care since then has matched those high standards, with my cousin being treated as
an individual, respected and valued. The staff are excellent and provide excellent care. The food, facilities and activities are all good.
My cousin's health has improved since she moved into Alexandra Grange, and there is excellent support from the doctors and other staff from the Health Centre.
As well as my relative's care, family and friends feel welcome when visiting. As my cousin's next of kin and Attorney, my questions or concerns are always listened to and given a positive, helpful and timely response.
I'd be happy to be in Alexandra Grange myself if I needed care though hopefully not for a few years yet.

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Review from D S (Respite Resident) assisted by family/friend published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the arrangement generally which was for respite care. Generally, it is very good on all counts but meals could be served on time and would like less minced food and less overcooked. The staff were friendly and helpful and excellent.

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Review from Maria W (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I entered the home, I got a good vibe and knew it would be a lovely place for my mum to be in. Mum has settled in well. She has a lovely ground-floor room with her own patio, which is lovely in the summer. The staff are all excellent to her and the family and always happy to help us with
any queries. The facilities are great, and Mum loves to have her hair and nails done each week. All in all, the some is a great place and more like a hotel than a home.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your feedback about Alexandra Grange. We are really happy that Mum has chosen to stay with us and is enjoying all the benefits of being at Alexandra Grange. She also has a lovely room, and it is lovely to see her outside when the weather is good, enjoying her patio and watering her plants.


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Review from G T (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was at the home for four weeks of respite whilst I was abroad. In arranging his stay, the staff were very helpful and friendly, giving reassurance and clear information. The home looks lovely, well maintained and cared for, with facilities on each floor and felt like a hotel. The move-in was
straightforward and easy for me to prepare. My father had previously spent four weeks in a different home as part of a hospital discharge package and had not had a good experience, so was wary. However, it was very different at Alexandra Grange in all aspects, and I had no qualms about leaving him there.
He was made very welcome and said that the facilities and staff were excellent. Everyone was so kind, and nothing was too much trouble. He took part in some of the activities, which was good to hear. Sometimes, the food was not quite as the menu suggested. I hope to be able to use the home again for respite.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your review regarding Alexandra Grange. We are very pleased to know your dad had a good experience while staying with us. He is always welcome to stay at Alexandra Grange.


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Review from A C (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and very happy residing at Alexandra Grange Care Home. The team are passionate about their work and the care and happiness of all the residents.
I am regularly updated with events and activities which are happening and I'm invited to attend when I can.
I believe both
my brother and I made the right decision when choosing Alexandra Grange for our mum.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange. It is lovely to hear such positive feedback from our relatives and we’re so glad that Mum has settled in so well with us.


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Review from Deb W (Friend of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been resident for almost a year. From the moment she moved into Alexandra Grange Care Home her self esteem returned. She is both joyful and grateful to be a resident. She participates fully in daily activities and has made many new friends. It is always a pleasure to visit. I would like
to cite my friends birthday celebration. Alexandra Grange Care Home staff went above and beyond. I helped my friend invite 20 old friends. Alexandra Grange Care Home allocated a private lounge, decorated it with banners and balloons and provided at a very modest price, the most scrumptious buffet. A stupendous effort! My friend was utterly overwhelmed. The standard of care given by all the staff from office, reception, maintenance, catering, laundry, beauty and carers is first class. She thoroughly enjoys the choice of food and the social dining, not to mention weekly hair do and nails! My friend was even able to attend my wedding as Alexandra Grange Care Home provided an escort to support her throughout the whole event. Considering our experience over the past 12 months, I rate Alexandra Grange Care Home 10/10.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your fantastic review of Alexandra Grange and your positive feedback regarding the team. It's so lovely to receive such a great review. It has been a pleasure getting to know your friend and having her here with us.


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Review from E T (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Alexandra Grange when it became clear that my Mum could not go home after a prolonged stay in hospital. From the start the staff at Alexandra Grange went out of their way to welcome us, answering our many questions and providing support and understanding. The level of care is second to none:
from the professional nursing and care staff to the excellent food, the varied range of daily activities and the comfortable and homely facilities. Alexandra Grange is a warm and positive community where Mum has been able to settle in quickly.

Reply from Pinky Ibarrientos, General Manager at Hallmark Alexandra Grange

Thank you so much for your kind words and for taking the time to leave us such a positive review. I will pass on the details to my team. It is our privilege to care for your mother and I'm so pleased she has settled in so well.


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Review from Elaine A (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care my father received during his stay at Alexandra Grange Care Home. We always received a warm welcome from the members of staff on reception. The nurses and carers were very kind and attentive and happy to spend time discussing my father's progress. All areas in the
home were clean and tidy, and there always seemed to be a cheerful atmosphere among the residents at the home.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you do much for your kind words. It is lovely to hear that you all always felt welcome and part of the family. It was a pleasure to get to know you all.


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Hallmark Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Hallmark Alexandra Grange is calculated as follows: ( (253 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 298 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Alexandra Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (22)

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Meet the Team (3)

Pinky

Pinky Ibarrientos

Job Title: General Manager

Joined: 2022

My name is Pinky and I have been a nurse for 27 years, having spent most of my nursing career within the care home sector in the UK for 18 years. I have worked as a qualified nurse, clinical lead nurse, unit manager, nursing care manager and deputy manager. I am always passionate about resident care and ensuring individualised care is maintained at the highest of standards. I am a very dedicated and loyal person when it comes to both family and work. I always look for teams that are honest, accountable, and have integrity and good principles.
I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.


I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.


Shawn

Shawn Henderson

Job Title: Business Administrator

Joined: 2019

What I Do:
I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.


My Background:
I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.


About me:
I love outdoor adventures and new experiences


Sandra

Sandra Patricio

Job Title: Customer Relationship Manager

Joined: 2021

What I do
At Alexandra Grange Care Home, I am the Customer Relationship Manager, this means it will be my privileged to be the first one connecting with you and your loves ones, supporting as much as I can in this overwhelming decision that is to choose the right home for the one you love.


My Experience
I have worked in the Care Sector for just over 13 years. When I started my focus was hospitality. Started in the hospitality team as a Hospitality assistant and develop my career to Divisional Hospitality Specialist after I finish the Master’s in leadership and management. I then developed my career towards sales and marketing, and I have been doing it for just about 5 years.


About me
I enjoy reading a good book, watching good movie or spending time with my family. Traveling is something we as a family love to do, we enjoy getting to know other cultures and countries.


Frequently Asked Questions about Hallmark Alexandra Grange

What types of Care is Hallmark Alexandra Grange registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Alexandra Grange provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hallmark Alexandra Grange have?

There are 52 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Alexandra Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Alexandra Grange to the centre of Wokingham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.