Hallmark Alexandra Grange

Oaklands Drive, Wokingham RG41 2SA
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9.8 106 Reviews
  • Hallmark Alexandra Grange, Wokingham
Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.

At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred Care, dedicated team spend time really getting to know residents and their loved-ones so that they can tailor care, menus and activities to each individual.

Moving can feel scary so it's good to keep a few things the same. That's why Hallmark Luxury Care Homes keep your family together; welcoming couples, four-legged friends and with doors open for loved ones to pop by at any time – day or night.

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Care Provided by Hallmark Alexandra Grange

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pinky Ibarrientos (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hallmark Alexandra Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £2,050

  • Hairdresser, manicure, pedicure, chiropody, initial physio assessment, home newspapers and magazines.
    **Please note that fees are for guidance and are subject to assessment of care need and room choice.
  • (these prices are only a guideline, please contact Hallmark Alexandra Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available at the front of the building


Hallmark Alexandra Grange Reviews (106)

Total of 106, showing 21-40
9.8

Hallmark Alexandra Grange has a Review Score of 9.8 (9.836) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Alexandra Grange has 106 reviews.

Overall Experience

  • 82
  • 22
  • 2
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Date Published

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Review from S F (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Grange cared for Dad in the last few months of his life. It was a tough decision to have him cared for, but I couldn’t have chosen a better place for him. The care provided was second to none.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you do much for your kind words. It was a privilege to have you all here as part of our family.


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Review from J A (Friend of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and well organised.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you so much for your feedback, it very much appreciated.


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Review from Karen F (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Alexander Care Home. My stepfather and my mother were both residents there at different times, the care they received was amazing. The staff were really friendly and you can tell they care for the residents. They have great activities for the more active residents. The place is spotlessly
clean, great food and generally a great all round place to reside.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your feedback and kind words. It has been a pleasure having you all here over the last almost two years and thank you for giving us the opportunity to support you all. Thank you for being part of our family.


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Review from C H (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were at Alexandra Grange and benefitted from the support and attention of the care staff. Staff were always on hand to answer any of my queries relating to my parents.
The home has a good range of activities to suit residents and the menus are varied and interesting.
I shall always
be grateful for the support they gave over the last few years.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you so much for your kind words. It was a pleasure having you here as part of our family.


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Review from Muriel M (Wife of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the professional care and warmth shown to my husband throughout his stay. The small changes and improvements in his mental and physical welfare have been very noticeable as he obviously is feeling safe and settled here.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you so much for your kind words. Thank you for choosing Alexandra Grange to support your husband and we love to have you as part of our family.


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Review from Diane D (Daughter-in-law of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has now been in Alexandra Grange Care Home for six months, where she settled in quickly. She clearly enjoys socialising, a good range of meals, and joining in activities, particularly live music, and musical chair exercises. When we visit we like taking her to the Garden Café, and on little
walks in the garden. Her hair always looks lovely; she enjoys her weekly visit to the hair salon. Her well-being, independence and quality of life have certainly improved since moving in. The staff treat everyone with respect, care and encouragement and there is a notably relaxed, friendly, calm atmosphere. The care home, which is always open to visiting friends and relatives, looks really fresh and inviting with vases of flowers, and residents’ crafts on window sills. I have found it easy to discuss concerns and I really appreciate the managers’ and team leaders’ experience.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your kind words. We are delighted to know your feedback regarding the care, food and day-to-day activities. Thank you for trusting us with her care.


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Review from S P (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were supportive and caring to all the residents and family members. We were always made to feel welcome. On the whole a great care home which enabled a difficult transition go as smoothly as possible. We wish we could have stayed but required nursing care.

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Review from Steve B (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents at Alexandra Grange for 12 months and we are very pleased with the overall level of care and support they receive. The staff are very friendly, encourage participation in the many organised activities and there is always someone to provide a comforting arm or a listening
ear. Accommodation is light and airy, well decorated and kept clean. Food appears varied and well presented. Good communication with staff and management team who keep us informed of well-being and any issues.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

It has been lovely to get to know your parents and you all as a family over the last year. Thank you for your feedback and for trusting us with their care. It's great to have you all as part of our big family.


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Review from Carol M (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a short term stay for my father, and received a very warm and professional response from the Customer Relations Manager.
Alexandra Grange Care Home is immaculate and similar to a five star hotel. The staff were friendly, caring and so supportive to my family.
I cannot fault the
care that has been offered to my father, and thank you all so much for your kindness during his respite stay with you.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Dear Carol, thank you so much for your kind words. It has been a pleasure meeting you all and thank you for choosing Alexandra Grange to support dad during his respite. We hope to see you all soon in one of our events.


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Review from Sarah P (Niece of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Grange Care Home are excellent in every way. We chose them for their proximity to central Wokingham, their good reviews and the knowledge that they would care well for my elderly aunt, in her final days. The management did everything they could to support my aunt in moving at the earliest
opportunity, treated her with the utmost respect at all times. The care she received was wonderful, we had regular updates and her wishes were always considered. She felt safe, supported and cared for. Thank you to every member of staff, you are very special people.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you very much for your feedback and thank you for trusting us to look after your aunt. Thank you for choosing Alexandra Grange to be part of your family.


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Review from Paul C (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Alexandra Grange made us feel very welcome and nothing was too much trouble for them. I was able to relax knowing that our father was in such good hands. When other members of our family managed to visit Alexandra Grange they were most happy that our father had been found a place there.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you very much for your feedback and thank you for trusting us to look after your father. Thank you for choosing Alexandra Grange to be part of your family.


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Review from M G (Resident) assisted by family/friend published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. The carers go above and beyond. Excellent food choices, beautifully cooked and presented. Wide range of activities for residents to participate in - something for everyone.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your kind words. We are delighted to know your feedback regarding the care, food and day to day activities. We are privileged that you are part of our big family.


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Review from S M (Son of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care!

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you for your review, it is much appreciated. We all love Mum, always with a smile on her face walking around Alexandra Grange.


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Review from J N (Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Grange Care Home is a lovely place to live. Everyone is so caring, and I feel very secure here.

Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra Grange

Thank you very much for your kind words. We are so happy that you feel at home and safe. Thank you for choosing Alexandra Grange to be part of your family.


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Review from Gillian W (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In these very difficult times, we entrusted our mum at Alexandra Grange, after only a virtual tour we put our trust in Alexandra Grange to look after our mum in these most unusual times. She has settled and been looked after and kept safe far beyond our wishes. I hope you understand that as we have
not been able to go inside Alexandra Grange it has not been able to mark fairly some of the questions.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Dear Gill, thank you very much for your feedback and thank you for trusting us to look after mum. We are ready to welcome relatives into the home and we hope will see you soon.


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Review from J G (Husband of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult to give an honest opinion as I haven't been inside the care home in the last 12 months. There has also been a significant turnover of staff who I haven't, as yet, met. From those I have met I get the impression that everything is running along smoothly.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for your feedback. You are absolutely right that we had some team members who tried to fit into the care sector (this was mainly due to the pandemic and redundancy from their job) but they were not successful. Our standards are very high and only a dedicated team will be able to maintain those standards.


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Review from A W (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Alexandra Grange are all caring and cheerful. They make a real effort to ensure that my mother is well cared for. The food reads well on the menu, but my mother who is herself an excellent cook is not happy with the quality on her plate. Especially now that she is using a Zimmer frame my
mother finds her room too small to navigate safely. The bathroom is very spacious and therefore safe.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Angela, thank you for your review. Mum’s room has been rearranged and there now is more space for her to move around. Our chef and Hospitality Manager are talking to mum about her food preferences.


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Review from Peter R (Son of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been cared for at Alexandra Grange for several years. Over that time her needs have changed considerably and the care home has been flexible in response to this. The front line care staff are very caring, friendly and professional and they have my full confidence. They're always happy for
me or my family to visit and I feel that I can phone up whenever I want to discuss anything. The administration and management are always available if I want to discuss anything and keep me updated on what is happening at the home. Life isn't always easy for my Mum, but I feel she is getting the best possible love, care and respect at Alexandra Grange.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Dear Peter, thank you for your review, is much appreciated and we all love mum and we are delighted to support her with all her care needs.


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Review from Hugh M (Son of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Alexandra Grange for a number of years and I am very happy with all aspects of the care she has received. Since day one, and particularly over the last difficult year, she has been very well looked after and I wish to thank all of the team for the care and help they
have given her. Thank you.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Dear Hugh, thank you for your kind words. Mum is a popular and much-loved resident at Alexandra Grange and she is part of our big family. We are looking forward to inviting you for a coffee/tea when we re-open and hopefully, we will be able to discuss your ratings on the review.


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Review from Andrew E (Son of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, now well into her 80s and needing close care due to her very poor mobility has been a resident for nearly 6 years. Throughout this time her care has been exemplary. The team have always kept me informed if she has needed extra care and welcomed my attendance at any point. Through the coronavirus
period, they have always been ahead of government recommendations and have done their best to maintain spirits in the community.
I unreservedly recommend this home.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

We very much appreciate your comments Andrew and the support that we receive from you also! Thank you for noting the team's efforts to keep spirits high, your Mum helps us keep ours up too!


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Hallmark Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Hallmark Alexandra Grange is calculated as follows: ( (253 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 298 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Alexandra Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (22)

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Meet the Team (3)

Pinky

Pinky Ibarrientos

Job Title: General Manager

Joined: 2022

My name is Pinky and I have been a nurse for 27 years, having spent most of my nursing career within the care home sector in the UK for 18 years. I have worked as a qualified nurse, clinical lead nurse, unit manager, nursing care manager and deputy manager. I am always passionate about resident care and ensuring individualised care is maintained at the highest of standards. I am a very dedicated and loyal person when it comes to both family and work. I always look for teams that are honest, accountable, and have integrity and good principles.
I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.


I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.


Shawn

Shawn Henderson

Job Title: Business Administrator

Joined: 2019

What I Do:
I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.


My Background:
I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.


About me:
I love outdoor adventures and new experiences


Sandra

Sandra Patricio

Job Title: Customer Relationship Manager

Joined: 2021

What I do
At Alexandra Grange Care Home, I am the Customer Relationship Manager, this means it will be my privileged to be the first one connecting with you and your loves ones, supporting as much as I can in this overwhelming decision that is to choose the right home for the one you love.


My Experience
I have worked in the Care Sector for just over 13 years. When I started my focus was hospitality. Started in the hospitality team as a Hospitality assistant and develop my career to Divisional Hospitality Specialist after I finish the Master’s in leadership and management. I then developed my career towards sales and marketing, and I have been doing it for just about 5 years.


About me
I enjoy reading a good book, watching good movie or spending time with my family. Traveling is something we as a family love to do, we enjoy getting to know other cultures and countries.