Hallmark Alexandra Grange

Oaklands Drive, Wokingham RG41 2SA
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9.8 106 Reviews
  • Hallmark Alexandra Grange, Wokingham
Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.

At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred Care, dedicated team spend time really getting to know residents and their loved-ones so that they can tailor care, menus and activities to each individual.

Moving can feel scary so it's good to keep a few things the same. That's why Hallmark Luxury Care Homes keep your family together; welcoming couples, four-legged friends and with doors open for loved ones to pop by at any time – day or night.

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Care Provided by Hallmark Alexandra Grange

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pinky Ibarrientos (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hallmark Alexandra Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £2,050

  • Hairdresser, manicure, pedicure, chiropody, initial physio assessment, home newspapers and magazines.
    **Please note that fees are for guidance and are subject to assessment of care need and room choice.
  • (these prices are only a guideline, please contact Hallmark Alexandra Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available at the front of the building


Hallmark Alexandra Grange Reviews (106)

Total of 106, showing 41-60
9.8

Hallmark Alexandra Grange has a Review Score of 9.8 (9.836) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Alexandra Grange has 106 reviews.

Overall Experience

  • 82
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Date Published

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Review from N B (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful and we know Dad is well looked after.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home.


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Review from Fiona C (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was whisked into residential care in the days before lockdown when our lifelines (the dementia clubs and day centres) were all closed. She has advanced Alzheimer's and we were faced with sending her in with no transition at all. The friendliness and kindness of the staff at Alexandra Grange,
coupled with the beautiful surroundings, meant that Mum immediately settled in her new home. She was happy to join in with the many activities and seemed comfortable with the people caring for her. The admission process was handled gently but swiftly, giving us peace of mind that care was being taken to keep Mum safe and happy. Of course, we are managing in a very unusual situation, but communication lines have always been open, and staff have been great at facilitating the visits we can now have. I feel connected to what Mum is up to, and assured that she is being taken care of. It is terrible that we can't see Mum as much as we like, but it's such a relief to know she's looked after.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home.


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Review from J G (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When an elderly person needs 24-hour care requiring them to leave the comfort and security of their ‘home’, it’s never easy, for any of the family. But when that move is greeted by a truly dedicated team who care deeply for their residents, it makes it all so much easier, brings peace of mind and becomes
a second family to us all. This year has been tough re Covid, on staff, residents and families. The team have worked tirelessly to keep the residents as safe as possible, and in communication with their families.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you kindly for your review, we really take pride in the service we offer to the people we support here. I'm so grateful for you taking time out to leave this lovely review and we are happy we could make the transition as easy as possible for mum and the rest of the family.


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Review from John L (Husband of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Alexandra Grange for over a year, and during this time we have had nothing but praise for the staff - whether nursing, caring or household.
At all times, irrespective of the condition of my wife, the staff have shown exemplary care for her - as they do for all residents.
The staff appear to have a real sense of love for the patients - who in turn respond with smiles that show the bond that exists between them.
For me and the rest of my family, we are thankful that she is so well cared for - we know that she is safe and secure. We can ask for nothing more.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home, and for your kind words.


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Review from Carolyn R (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What struck me when I was shown around Alexandra Grange was the genuine warmth between carers and residents. When I commented on this, I was told, "Well, this is their home, we are privileged to be here looking after them". Mum then visited, and when she came back a few months later, she was warmly
greeted by everyone, especially a carer in the garden cafe who called her by her name and sat down and chatted like they were old friends. I later found out that this was completely unprompted and unplanned. The carers are exceptional, so kind and genuine. It's a hard decision, but I feel so reassured that mum is so well cared for. The food is unlike anything I've seen in other homes - beautifully presented, home-cooked, sensible portions, appropriate choices, delicious. And freshly made cakes and biscuits every day. Activities and facilities are excellent. I never feel rushed when speaking to staff about mum's care. Nothing is too much trouble. Thank you, Hallmark, for Alexandra Grange.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home and for your very kind words. We are privileged to be able to care for your Mum.


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Review from Rona F (Daughter of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very reassuring to know that our mother is being cared for so well in such a loving environment.
The staff are kind and respectful. The care staff treat her as if she was their own mother/grandmother.
The activities team are absolutely brilliant, and the best I have ever come across. I'm only
sorry my mother hasn't been well enough to take part in the activities, but even that hasn't prevented them from including her whenever possible.
A lovely place.

Reply from Ruben Hidalgo, Deputy Manager at Hallmark Alexandra Grange

Thank you for taking the time to review Alexandra Grange Care Home. It was such an honour and privilege to look after your Mother. She will always be a part of our Alexandra Grange family.


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Review from Robert W (Friend of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care my friend is receiving. The level of care is excellent and the staff are very caring and always available when the need arises. The rooms are very comfortable and spotlessly clean. I often peruse the menus and the meals look very appetising. Alexandra Grange Care Home
would be my choice if ever the need arises.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for your review. We are pleased you are happy with Alexandra Grange.


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Review from Rod T (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and nice place.

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Review from T W (Nephew of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is happy at Alexandra Grange. She goes out on trips and attends activities. She has a core of 4 friends and interacts well.
Alexandra Grange is clean and well maintained. The staff are very caring, friendly and dedicated to those they care for.

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Review from S S (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been here for the last 18 months. I have been very happy with the care she has received and also the support from the team leader.
Mum's eating very well and loves the food. Her bedroom is always spotlessly clean and tidy.
They are always encouraging mum to join in with the activities
which they do every day and maybe mum does sometimes and she has a little dance. She has a favourite carer, when I come to visit she always has a smile for her. I am so happy with Alexandra Grange looking after mum.

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Review from George P (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In caring for the frail elderly I believe a few simple things make a huge difference. The first two are eating and sleeping well, these important details are covered very well indeed at Alexandra Grange. They also make a big effort to get the residents out of their rooms every day and involved with
the life of the home.

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Review from Richard M (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good - price is expensive.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for your comments. We will arrange a meeting to discuss with you soon.


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Review from A M (Resident) assisted by family/friend published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love everything to do with living here because I can be active, as there are loads of activities. I also like the atmosphere here as I can have a laugh with the team and other residents.

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Review from Sean C (Regular Volunteer) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the dementia floor I was on had top of the line facilities for all the residents and they are all happy.

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Review from J E (Friend of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Today was OK. Sun was shining, so sat outside. Building and facilities are impressive.
Care is varied. First time I visited, the bedroom was in a disgusting state (bed left soiled and wet, soiled pants on the bedroom floor, overpowering stench of urine in the room)
The person I visited has been unshaven,
in soiled clothes and smelling of urine on previous occasions. Today he was fine.

Reply from Madga Anca, General Manager at Hallmark Alexandra Grange

Thank you for your comments. We will arrange a meeting to discuss your concerns.


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Review from M C (Wife of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are caring and friendly. I think the standard of meals could improve with less fried starters ie fish cakes, spring rolls, and seem more repetitive this year.


The cleanliness has improved since recruiting a housekeeper.


I feel that Monarch floor miss out on entertainment and need stimulation.


Reply from Madga Anca, General Manager at Hallmark Alexandra Grange

Thank you for your comments. We will arrange a meeting to discuss your concerns.


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Review from K W (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In our experience, caring staff who are diligent and committed to the well-being and happiness of the residents.

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Review from Eric T (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been a resident in this home since September 2016 my general health has gradually improved, although my balance remains a problem.

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Review from Margaret M (Daughter of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was not an easy decision for Mum to give up her flat in sheltered accommodation to go into care. Alexandra Grange gave me the confidence that Mum would be looked after, arranging the transfer from hospital to the Home.


If I have any concerns, staff are always very approachable and willing to act

on them. Mum is cared for with patience, dignity and affection. I would not want her to be anywhere else. Staff welcome me whenever I choose to visit and appreciate my feedback. Mum tells me that she is always treated well.


She has settled in but is hesitant to take part in activities because of her deafness and lack of dexterity in her hands. Staff try to encourage her to socialise with other residents and join in activities. We enjoyed the recent Open Day and visit from a local Ukulele group.


The cost is high but worth it for the relief of knowing Mum is safe and I have had the day-to-day responsibility for her health and care lifted from my shoulders, for which I am very appreciative.


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Review from Pamela B (Wife of Resident) assisted by family/friend published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Husband has been a resident of Alexandra Grange since December 2015 and we have always found his care to be first class. They take great of residents grooming, his nails and hair are always clean and tidy and the staff show great consideration towards physical and emotional well being. There are
activities every day of the week and regular trips out. The food is excellent and well monitored. The staff are in regular contact with our family.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Hallmark Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Hallmark Alexandra Grange is calculated as follows: ( (253 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 298 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Alexandra Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (22)

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Meet the Team (3)

Pinky

Pinky Ibarrientos

Job Title: General Manager

Joined: 2022

My name is Pinky and I have been a nurse for 27 years, having spent most of my nursing career within the care home sector in the UK for 18 years. I have worked as a qualified nurse, clinical lead nurse, unit manager, nursing care manager and deputy manager. I am always passionate about resident care and ensuring individualised care is maintained at the highest of standards. I am a very dedicated and loyal person when it comes to both family and work. I always look for teams that are honest, accountable, and have integrity and good principles.
I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.


I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.


Shawn

Shawn Henderson

Job Title: Business Administrator

Joined: 2019

What I Do:
I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.


My Background:
I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.


About me:
I love outdoor adventures and new experiences


Sandra

Sandra Patricio

Job Title: Customer Relationship Manager

Joined: 2021

What I do
At Alexandra Grange Care Home, I am the Customer Relationship Manager, this means it will be my privileged to be the first one connecting with you and your loves ones, supporting as much as I can in this overwhelming decision that is to choose the right home for the one you love.


My Experience
I have worked in the Care Sector for just over 13 years. When I started my focus was hospitality. Started in the hospitality team as a Hospitality assistant and develop my career to Divisional Hospitality Specialist after I finish the Master’s in leadership and management. I then developed my career towards sales and marketing, and I have been doing it for just about 5 years.


About me
I enjoy reading a good book, watching good movie or spending time with my family. Traveling is something we as a family love to do, we enjoy getting to know other cultures and countries.