Hallmark Alexandra Grange

Oaklands Drive, Wokingham RG41 2SA
Submit a Review
9.8 106 Reviews
  • Hallmark Alexandra Grange, Wokingham
Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.

At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred Care, dedicated team spend time really getting to know residents and their loved-ones so that they can tailor care, menus and activities to each individual.

Moving can feel scary so it's good to keep a few things the same. That's why Hallmark Luxury Care Homes keep your family together; welcoming couples, four-legged friends and with doors open for loved ones to pop by at any time – day or night.

Show Hallmark Alexandra Grange on the Map

Care Provided by Hallmark Alexandra Grange

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pinky Ibarrientos (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hallmark Alexandra Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £2,050

  • Hairdresser, manicure, pedicure, chiropody, initial physio assessment, home newspapers and magazines.
    **Please note that fees are for guidance and are subject to assessment of care need and room choice.
  • (these prices are only a guideline, please contact Hallmark Alexandra Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available at the front of the building


Hallmark Alexandra Grange Reviews (106)

Total of 106, showing 61-80
9.8

Hallmark Alexandra Grange has a Review Score of 9.8 (9.836) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Alexandra Grange has 106 reviews.

Overall Experience

  • 82
  • 22
  • 2
  • 0
  • 0

Date Published

106
3
8
25
81

Review from John G (Friend of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've visited I have been impressed with the accommodation, also the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tom M (Friend of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed both with the accommodation and the care staff, they display care above that expected.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue P (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The procedures to help mum settle into the home are second to none. Staff are lovely, really friendly with lots of warm smiles. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz H (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed so far with my mother's care, friendly staff and plenty of activities to keep Mum entertained. Mum has enjoyed her first few weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen N (Power of Attorney of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first telephone conversation with Alexandra Grange, my impression was of a very professional organisation. My enquiries were dealt with swiftly, nothing was too much trouble. Brochures were sent to my home, I could see the premises via the brochure, and obtain a picture portrait of the
home.
I was unable to make a visit prior to my relative moving in, however, I did arrange for a close friend who has experience in caring for individuals with needs such as Dementia, to visit on my behalf. Her impression was it met all the required needs plus many more, offering a wide range of activities to engage residents with.
On my first visit to the premises, I was impressed with the staff, security, and the pleasant manner and approach of the Business Manager, it exceeded my expectations.
I am so pleased that I have secured a room at the Alexandra Grange for my relative.
He is also making good progress, together with settling in very well indeed, taking part in activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter H (Friend of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, friendly and polite. Superb atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Brother of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, welcoming staff. Informative and took time to explain everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert F (Brother of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Alexandra Grange on the 19th October 2017, she had previously just spent 4 and a half months in hospital and was not well. Her mobility was awful and she was very depressed. In the past 3 weeks, she has improved 100% and is very happy in her new surroundings. She has been treated
with dignity and respect and the care she has received is excellent. I can't praise the home and staff highly enough and would recommend Alexandra Grange to anyone needing somewhere for their loved ones to be cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn G (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Grange is a very caring environment. If I have any concerns with mum, they are always addressed. Mum is always clean and tidy and most importantly, smiling!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexandra Grange is a well-presented care home providing a good level of comfort and care. The staff members come across as caring and positive towards the residents. The staff so far, have been very approachable and willing to act on anything you ask them to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny W (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexandra Grange has provided a very caring home with excellent staff/resident relationships built around dignity and care. The activities offered are excellent and the home is always kept beautifully clean and tidy. The food is very good and there is strong communication between home and residents
families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E T (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I used Alexandra Grange for a 7-week respite care stay for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen W (Sister of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit, when we were visiting different homes, we were impressed by the consideration and help given to me, my husband and my daughter but most importantly my sister.
The staff are always helpful and keep us fully informed of her health. My sister tells me that she is always treated
well and has settled in very quickly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is much happier being part of a 'family'. The staff are always very helpful and patient with her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bill D (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel my mother is extremely well cared for at Alexandra Grange in every respect of her well-being.
This gives me great comfort that I have been able to do my best for her in her later years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanna B (Daughter-in-law of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited Alexandra Grange as a prospective purchaser of their services for my mother in law - I was so impressed - I have nursed and cared for my Mother and Father in various residential homes and at home. I left the care home on my first visit almost in tears, I was so touched to see how well
all the residents were treated, even the feisty ones! Such dignity afforded to these people in their home - wonderful.

Reply from Magda Anca, General Manager at Hallmark Alexandra Grange

Thank you for your review. We aim to ensure our residents, dignity is respected in our home. I am very happy that you have shared this experience with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerrie A (Granddaughter of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Alexandra Grange Care Home enough. It is never easy putting a loved one into care however right from the start the team put us at ease and quickly gave us the confidence that our Nan would be looked after here. All areas are impeccably clean and food/drink provided is of a high standard.
The level of care and thoughtfulness that is demonstrated daily is beyond our expectations. They have quickly made this into a home for our Nan and also welcomed us so warmly that we now also see this as an extended family surrounding.


The improvement we have seen in our Nan in less than 4 months has been outstanding and is as a direct result of all the employees at Alexandra Grange (from all levels). The activities that the team get our Nan involved in has put such a smile on her face that we never imagined would be possible at the start of this hard journey of choosing a care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter A (Son-in-law of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been at Alexandra Grange Care Home since November 2016 and her general well being and her happiness has improved 100%. The level of care, attention to detail, staff assistance and friendliness meant she settled in quickly and most importantly feels that this is now her home. Visitors
are treated very well and all health issues are constantly monitored. Activities and trips out are all excellent. I have had some experience of care homes and this is far the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Grange Care Home has exceeded expectations from the very first time I visited. The staff are always cheerful, friendly and welcoming and always available to answer any questions. The home is spotless and residents rooms are very comfortable. Good facilities are provided both for residents
and their families/visitors, and residents are encouraged to join in with the may activities on offer. As a family, we are more than happy with the care and well being given to my mother Alexandra Grange at what can be a difficult time. We would not hesitate to recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah S (Daughter of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Alexandra Grange in December, against her will. The staff, without exception, have been wonderful and within 2 weeks Mum was fully settled and content. The relief of knowing she is safe and well cared for cannot be underestimated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Hallmark Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Hallmark Alexandra Grange is calculated as follows: ( (253 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 298 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Alexandra Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (22)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Pinky

Pinky Ibarrientos

Job Title: General Manager

Joined: 2022

My name is Pinky and I have been a nurse for 27 years, having spent most of my nursing career within the care home sector in the UK for 18 years. I have worked as a qualified nurse, clinical lead nurse, unit manager, nursing care manager and deputy manager. I am always passionate about resident care and ensuring individualised care is maintained at the highest of standards. I am a very dedicated and loyal person when it comes to both family and work. I always look for teams that are honest, accountable, and have integrity and good principles.
I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.


I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.


Shawn

Shawn Henderson

Job Title: Business Administrator

Joined: 2019

What I Do:
I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.


My Background:
I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.


About me:
I love outdoor adventures and new experiences


Sandra

Sandra Patricio

Job Title: Customer Relationship Manager

Joined: 2021

What I do
At Alexandra Grange Care Home, I am the Customer Relationship Manager, this means it will be my privileged to be the first one connecting with you and your loves ones, supporting as much as I can in this overwhelming decision that is to choose the right home for the one you love.


My Experience
I have worked in the Care Sector for just over 13 years. When I started my focus was hospitality. Started in the hospitality team as a Hospitality assistant and develop my career to Divisional Hospitality Specialist after I finish the Master’s in leadership and management. I then developed my career towards sales and marketing, and I have been doing it for just about 5 years.


About me
I enjoy reading a good book, watching good movie or spending time with my family. Traveling is something we as a family love to do, we enjoy getting to know other cultures and countries.