Hallmark Alexandra Grange

Oaklands Drive, Wokingham RG41 2SA
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9.8 106 Reviews
  • Hallmark Alexandra Grange, Wokingham
Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning residential, dementia, and respite care— and the essentials are covered with Hallmark All-Inclusive for peace of mind.

At Alexandra Grange, residents are encouraged to spend their days doing all the things that bring them joy. With Hallmark Luxury Care Homes’ Relationship-centred Care, dedicated team spend time really getting to know residents and their loved-ones so that they can tailor care, menus and activities to each individual.

Moving can feel scary so it's good to keep a few things the same. That's why Hallmark Luxury Care Homes keep your family together; welcoming couples, four-legged friends and with doors open for loved ones to pop by at any time – day or night.

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Care Provided by Hallmark Alexandra Grange

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pinky Ibarrientos (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hallmark Alexandra Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £2,050

  • Hairdresser, manicure, pedicure, chiropody, initial physio assessment, home newspapers and magazines.
    **Please note that fees are for guidance and are subject to assessment of care need and room choice.
  • (these prices are only a guideline, please contact Hallmark Alexandra Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available at the front of the building


Hallmark Alexandra Grange Reviews (106)

Total of 106, showing 81-100
9.8

Hallmark Alexandra Grange has a Review Score of 9.8 (9.836) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Alexandra Grange has 106 reviews.

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Review from John W (Son-in-law of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has severe dementia and is unable to look after herself. The staff at Alexandra Grange are caring and thoughtful and do everything they can to make her life as happy as they can. The choice of food at each meal is wholesome and varied. Alexandra Grange provides on-site entertainment
tailored to the needs and tastes of the residents.

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Review from Linda H (Daughter of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Alexandra Grange for 6 months now. Last year he lived independently but was hospitalised twice and in a weak and poorly state. It was decided that he needed additional care. Since being at Alexandra Grange, his health has improved greatly. The care team are fantastic.

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Review from Andrew P (Son of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very proactive arranging transfer from hospital to home extremely supportive staff. Caring, welcoming and friendly.

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Review from Paul G (Son of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing - people place and philosophy of care. The leadership is focused on the individual resident. This is key in care being individualised to my mother's needs which are constantly changing (with dementia).
All the staff are patience, well trained, naturally caring and so respectful; to my mum,
her family and others.
The high level of care is consistent throughout the home on all shifts due to the continuous training and staff expectations. The high ratio of so many staff on duty to provide care means they are shift focus more from tasks to the individual. Thank you so much.

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Review from Pat W (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Alexandra Grange Care Home for over 5 1/2 years. She is always well cared for and treated with dignity, patience and affection even though she can now only respond in a very limited way. I would not want her to be anywhere else. All team members want to do a good job.
They are welcoming to relatives and appreciate feedback in order to maintain and improve on their high standards.

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Review from Sylvia B (Friend of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident here for a while now and I have found the staff without exception, have been kindly, courteous, helpful, and caring to the residents.

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Review from Andy S (Son of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved in during February 2016. Initially, she was a bit disruptive but the staff coped well. Following a change to her medication, she seems to have settled in well. Whenever we visit the staff are friendly and helpful, and my mother appears to be well looked after. She has a very nice room
which is always clean and tidy when we visit.

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Review from Andrew M (Cousin of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clear and satisfactory review.

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Review from G C (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring attitude throughout the whole staff. The staff strive to ensure that Mum is in a homely caring environment and are always happy, smiling and supportive.

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Review from J F (Grandson of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad over the last two months has put on weight and has improved dramatically in himself. The Dementia care leader has been a great help and has always been available when we need anything and is a real credit - many other staff have also been great including the care assistants.

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Review from M W (Daughter of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found at Alexandra Grange all staff were very welcoming, I felt the carers were really good, very hands on care, nothing too much. While my parents were there for a 4 week respite I knew they were being well looked after, care, food environment great and plenty of activities to keep them occupied.
If my parents ever need to live at a home I wouldn't look any further than Alexandra Grange in Wokingham.

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Review from Tina, Michelle, Dominic (Daughter of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been let down by another local home at very short notice. Alexandra Grange came to our rescue, provided a lovely welcoming home. Took time to understand our needs as a family and most importantly our parents needs. Staff are all very knowledgeable, understand both the conditions and needs. Our
parents were provided a lovely environment for a month respite care.

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Review from Steve (Friend of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, they all seem to want to be there and enjoy helping people, nothing is too much trouble. Everything is kept clean and tidy.
I would recommend this care home to everyone I know, I do feel it is on the expensive side, but you get what you pay for.

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Review from A G (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the 'stand out feature'. Good team, happy and friendly. Creating an uplifting environment for patients and families.

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Review from Penelope H (Daughter of Resident) published on 10 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Alexandra Grange at short notice on 27th December as his Parkinson's dementia was making it impossible for him to be cared for at home. The staff at the home responded very well given the short notice that they had before admitting him and they have done all that they can
to make him comfortable and settled. They encourage him to socialise with the other residents and to join in activities. Whenever I have visited he has been mostly happy and is obviously well cared for.

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Review from Graham (Son of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum first moved to Alexandra Grange she was made to feel very welcome and at home, she settled in very quickly. All the staff are friendly and approachable and keep us well informed of mums wellbeing and day to day activities. There is plenty of activities for mum to get involved in including outings
to various locations. We have joined mum for lunch and the food was of a high standard. We are always popping in to see mum and are made to feel as part of the family and enjoy lovely treats on offer in the garden café. A big thank you to all the staff at Alexandra Grange.

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Review from Dave G (Nephew of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault any activity in the home. Only comment- price!!

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Review from Sam (Daughter of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care received by my mother in the year since she moved into the home. There is a very genuine sense of caring and pro-activity in looking after my mothers welfare. The activities and entertainment have also been excellent. My mother is now in a caring and happy environment
rather than being on her own and at risk in her own home.

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Review from Jane L (Daughter of Resident) published on 26 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Alexandra Grange for respite in May 2015 while she was waiting for her permanent place. She was unsettled for a number of weeks and the staff were brilliant in finding various ways to get her to accept the the care environment. She had never liked joining groups but she did join
in a variety of activities with patient encouragement.


I felt the overall standard of care was excellent, with staff going out of their way for my mother. The room was lovely and the garden cafe particularly good for residents who like to retain their independence. The food was really good and was always served very nicely.


I would have appreciated having more ready access to the care plan which I did not see during my mother's stay. Also sometimes communication between shifts could have been improved as the system for ensuring staff knew what was happening did not always work as well as it could have done.


We were very sorry to leave Alexandra Grange and have been delighted with how well my mother has immediately settled in her new home, which may in part be due to her good experience in the first home.


Reply from Magda Radoicovici, General Manager at Hallmark Alexandra Grange

Thank you for your lovely comments. I am glad your mother enjoyed her time with us. I apologise if you didn't have adequate access to your mothers care plan. She was fully involved in the process and both relatives and residents are able to see these care plans if they wish. We also hold 6 monthly reviews to ensure that our residents care needs are adequetly met.


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Review from Elizabeth P (Granddaughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is early days with my grandfather being taken into Alexandra Grange but so far he has been treated very well. Meals are very good, eaten either in the dining room, their own rooms or in the care of my grandfather, when a friend or relative has joined him, they can be accommodated in the lounge or
family room for privacy. The staff have been great, very attentive, friendly and efficient. The home is quite new and the environment that has been created is lovely - beautiful garden and grounds. The communal areas are inviting, fresh and socially open, as are the rooms.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Hallmark Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Hallmark Alexandra Grange is calculated as follows: ( (253 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 298 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Alexandra Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (22)

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Meet the Team (3)

Pinky

Pinky Ibarrientos

Job Title: General Manager

Joined: 2022

My name is Pinky and I have been a nurse for 27 years, having spent most of my nursing career within the care home sector in the UK for 18 years. I have worked as a qualified nurse, clinical lead nurse, unit manager, nursing care manager and deputy manager. I am always passionate about resident care and ensuring individualised care is maintained at the highest of standards. I am a very dedicated and loyal person when it comes to both family and work. I always look for teams that are honest, accountable, and have integrity and good principles.
I joined Alexandra Grange on the 1st of June 2020 as Deputy Manager. I was very excited to become part of the family and also to be a part of a company that truly believes in providing high-quality relationship-centred care.


I was promoted to the role of General Manager in August 2022. I am extremely honoured and privileged to be given this opportunity. We have a great team who are here for the residents. Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity.


Shawn

Shawn Henderson

Job Title: Business Administrator

Joined: 2019

What I Do:
I am the Business Administrator at Alexandra Grange, it is a diverse role involving internal recruitment and training of the team, also looking after their wellbeing. Doing the accounts and paperwork at home level. Ensuring the residents files are up to date.
I support the General Manager and Deputy Manager with whatever is needed.


My Background:
I have been in care now for just over 2 years but I come from a business background running our own business for over 26 years.


About me:
I love outdoor adventures and new experiences


Sandra

Sandra Patricio

Job Title: Customer Relationship Manager

Joined: 2021

What I do
At Alexandra Grange Care Home, I am the Customer Relationship Manager, this means it will be my privileged to be the first one connecting with you and your loves ones, supporting as much as I can in this overwhelming decision that is to choose the right home for the one you love.


My Experience
I have worked in the Care Sector for just over 13 years. When I started my focus was hospitality. Started in the hospitality team as a Hospitality assistant and develop my career to Divisional Hospitality Specialist after I finish the Master’s in leadership and management. I then developed my career towards sales and marketing, and I have been doing it for just about 5 years.


About me
I enjoy reading a good book, watching good movie or spending time with my family. Traveling is something we as a family love to do, we enjoy getting to know other cultures and countries.