Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.
Review from John C (Nephew of Resident) published on 19 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you so much for your heartwarming feedback! We are delighted to hear that your aunt is happy and thriving with us. Our team is dedicated to creating a warm, welcoming, and caring environment, and it's wonderful to know that their efforts are making a positive impact. Your kind words truly mean a lot to us. If there's ever anything more we can do, please don't hesitate to reach out. Thank you once again for your support and trust!
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Review from Laura J (Daughter of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your heartfelt review! We're so pleased to hear that your father is receiving excellent care and enjoying the food, activities, and companionship. It's especially wonderful that he has formed close friendships, including with 'nurse nicey.' Your kind words mean a lot to us, and we're honoured to be part of his care.
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Review from Samantha T (Daughter of Resident) published on 22 January 2025
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for sharing such positive feedback about Ashley Court Care Home. It's clear the team goes above and beyond to provide exceptional care and a welcoming environment. Your praise for their professionalism, dedication and the special effort made on Christmas Day is truly heartwarming. It's wonderful to see the staff's hard work being celebrated and appreciated. Thank you for highlighting their efforts!
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Review from Tony C (Grandson of Resident) published on 16 January 2025
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your wonderful feedback. We're so pleased to hear you're happy with the care and environment we provide. Our team works hard to ensure everyone feels comfortable and well looked after and your kind words mean so much to us.
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Review from Andrew G (Son of Resident) published on 15 January 2025
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your kind feedback. We're delighted to hear your mother has received exceptional care and we're grateful for your support.
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Review from Claire G (Wife of Resident) published on 9 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your kind words. We're so pleased to hear your husband is well cared for and that you find Ashley Court welcoming. Our team takes pride in providing compassionate and professional care and your support means so much to us.
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Review from Steve H (Son of Resident) published on 7 January 2025
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Many thanks for the lovely review. I will convey your feedback to my supportive staff and will continue to provide good quality of care and support. Many Thanks.
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Review from Tannya G (Daughter-in-law of Resident) published on 3 January 2025
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your thoughtful feedback. We're pleased to hear that our staff are providing a friendly, caring and confident service, ensuring the needs and wishes of all service users are understood and respected.
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Review from S B (Sister-in-law of Resident) published on 23 December 2024
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you so much for your kind feedback. We're delighted you feel welcomed and pleased the resident is recovering well. Your support means so much to us.
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Review from Paula C (Niece of Resident) published on 23 December 2024
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your kind feedback. We're happy to hear that your aunt has settled in so well and feels at home at Ashley Court. Our team is committed to providing a welcoming, family-like environment where residents can thrive physically, mentally, and socially. Knowing that she's happy, engaged, and enjoying her time with us is truly rewarding. Your appreciation means a lot to us thank you!
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Review from P D (Wife of Resident) published on 20 December 2024
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your kind words. We're so pleased to hear you feel welcome when visiting your husband and that our nurses and carers are polite and approachable.
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Review from Edward B (Brother of Resident) published on 19 December 2024
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your lovely feedback! We're happy to hear your sister feels happy and comfortable in her room. Our team works hard to maintain a welcoming, clean and friendly environment and it's wonderful to know their efforts are appreciated.
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Review from B C (Wife of Resident) published on 19 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your wonderful feedback! We're delighted to hear you're happy with the care, support and activities provided. Our team works hard to create a clean, welcoming and enjoyable environment and your kind words mean so much to us.
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Review from Natasha M (Wife of Resident) published on 19 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your kind words. We're so pleased to hear that our staff's care and respect for your husband have made a positive impact. Providing dignified and excellent care is always our top priority.
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Review from Martin G (Son of Resident) published on 19 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your kind words! We're delighted to hear your mom is receiving excellent care and that you're happy with our service. It's our pleasure to go above and beyond for our residents and their families.
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Review from J B (Daughter of Resident) published on 18 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your kind words. We are so pleased to hear that your mother has settled in well at Ashley Court and that you feel supported during this time. Providing a safe, secure and caring environment for both residents and their families is our top priority and we are grateful for your trust in us. If you need anything at all, please don't hesitate to reach out.
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Review from Leonard C (Brother of Resident) published on 16 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you so much for your kind words and feedback. We are happy to hear that you and your brother have had such a positive experience with us. It means a lot to know that our staff's dedication and care are making a difference. If you ever need anything or have suggestions, please don't hesitate to reach out. Thank you for trusting us to care for him!
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Review from Gary H (Son of Resident) published on 12 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for your kind words. We are happy to hear your dad is happy and well cared for at Ashley Court. It's our privilege to support him and make visitors feel welcome.
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Review from Alison D (Daughter of Resident) published on 12 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you so much for your kind words. We're so glad your family feels welcome at Ashley Court and that your dad is receiving the care and empathy he deserves. It's heartwarming to hear how much the little moments mean to you. Please let us know if there's ever anything more we can do.
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Review from Linda M (Wife of Resident) published on 12 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gigy Johnson, Manager at Ashley Court Care Home
Thank you for sharing your positive experience. We're so pleased to hear that your husband's health has improved since joining us at Ashley Court. Providing exceptional care and support is at the heart of what we do and it's wonderful to know we've made a difference for him. Please don't hesitate to reach out if there's anything more we can do to assist you.
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The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Oct 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2019
“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”
Job Title: Deputy Manager
Joined: 2014
Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.
