Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.9 190 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided by Ashley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gigy Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
  • (these prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashley Court Care Home Reviews (190)

Total of 190, showing 181-190
9.9

Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.

Overall Experience

  • 161
  • 28
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Review from C S (Daughter of Resident) published on 24 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident in Ashley Court Care Home for 2 years. I feel the quality of care and management of the home have improved over recent months. The nursing staff have a good understanding of mum's care and support needs and of her likes and dislikes. They follow up concerns we have as a family
very quickly. All her care plans and risk assessments are up to date and regularly reviewed.
In the past, we have had concerns about my mum's clothes and belongings not being well looked after/going missing but this is no longer the case. Mum's quality of life would be improved further if staff had a little time to support her to go out in the garden or spend some time in her room. This currently does not happen and adds to the restrictions on her.

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Review from Norman H (Son of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and willing to help in all aspects. The care home has a very clean and welcoming atmosphere.

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Review from Mike M (Son of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There really aren't enough words in the English language to adequately describe the incredible care that my father received here.


The nursing staff are attentive, kind, caring, understanding, considerate and passionate about what they do. They were always gentle, loving and truly wonderful people.


The

administrative staff are so, so helpful, so understanding and so kind.


Each and every single one of the care staff treated my father with the dignity, kindness and consideration they would have no-doubt shown their own father.


I really could not have asked for anything else from these wonderful people. You don't often get to witness pure human kindness like this and it's truly transformative to know that it still exists.


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Review from Patricia B (Wife of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are just wonderful. They have done wonders for my husband.

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Review from Pat H (Wife of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband suffers from Parkinson's disease and has lived at Ashley Court for two years. the home is a pleasant environment for me to visit him regularly. It is well maintained inside and communal rooms have large windows which create good light and panoramic views of ground and beyond. The staff are
friendly and supportive to us as a family, offering flexibility with meals and personal care, which allows us to take him out when health and weather conditions permit. Overall, despite this extremely frustrating illness, Ashley fulfils our needs very well.

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Review from Rose T (Sister of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is in the home under palliative care. He has a GBM4 aggressive, untreatable brain tumour. The home and its staff have given us the knowledge that our brother is safe and pain-free. 24 hours per day during his final weeks. Although we have been spending many hours every day with our brother
(there are only 3 of us siblings) the home care has allowed us to do some normal things like shopping and eating.

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Review from Marjorie A (Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took a little while to settle in but now feel settled in so much and consider it home. If it wasn't for the help from my sister and all the staff at Ashley Court I believe I wouldn't be here now. I have made some goods friends here and I am very content. I have regained my confidence since living here.

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Review from Denise C (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is content with his life at Ashley Court. He interacts with all of the staff who all treat him with care and consideration. The nursing staff are excellent and well qualified. They keep a close eye on him and refer him to medical care promptly when necessary.

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Review from P H (Daughter of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff on all levels of service to be helpful on all matters regarding mother. She has received the very best of care I could hope for. They have been supported me during a very stressful time. I visit mum knowing if I have a problem they are ready to listen and offer support.

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Review from Maurice W (Husband of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities. My life is confined to bed thus so far not ab;e to join in the arranged activities.
As a family we were well received and my wife. Being transferred from hospital my wife has been made very comfortable. The staff are extremely friendly, making it easy for her to feel at home. So far very
good.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”


Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.