Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.9 190 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided by Ashley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gigy Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
  • (these prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashley Court Care Home Reviews (190)

Total of 190, showing 21-40
9.9

Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.

Overall Experience

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Review from Louis C (Resident) assisted by family/friend published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely room, always clean. Toilet is clean too. Clothes washed and returned promptly. The staff are wonderful. Food is very good. Activities very good and varied. I love it here.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying your time here and appreciate the cleanliness, prompt service and varied activities. If there's anything we can do to make your stay even better, please don't hesitate to let us know. We're so glad to have you here.


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Review from Jill C (Partner of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He is very happy in Ashley Court Care Home. I am very pleased he is here. I am kept informed at all times and treated with respect by all the staff. Because he is happy, I am happy too.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind words. We're so glad to hear that both you and your loved one are happy with the care at Ashley Court. Treating everyone with respect is our priority and it is wonderful to know our efforts are appreciated.


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Review from J D (Granddaughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit, the staff make me feel very welcome. My relative always looks happy.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind words! We're so glad you feel welcomed and it's wonderful to see your relative happy. Your feedback means a lot to us and encourages our team to continue providing excellent care and I will pass this message to our staff.


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Review from W H (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Ashley Court for 14 months and we are very happy with the care that she receives. Staff are polite and friendly and nursing staff attentive to her needs. We were keen to have continuity and this has been the case with Ashley Court, the same staff support mum and they
have built a rapport over the months. This is the best place for our mother, we feel she is safe here.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many Thanks for your. Kind words and I will convey your message to my staff, will work hard to maintain the quality throughout. Kind regards, Home Manager.


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Review from Patricia H (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother continues to be exemplary. All her needs are well taken care of. There are lots of activities to keep her engaged and I believe she is happy. Thank you to all staff for their kind and caring approach to all residents.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind words and support. We're so pleased to hear your mother is happy and well cared for. Your appreciation means a lot to our team. Thank you so much.


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Review from M B (Sister of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming from overseas to visit my brother, it has been amazing to see him so well cared for. The standards are really high and I feel he is more happy than I've seen him in a long time. The staff are so friendly, always asking if everything is ok. I feel he is in such a good place, it makes it easier
living far away knowing he has this level of care. Thank you.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

We would like to thank you for your lovely words. We are extremely happy to know that your brother is happy staying here and we are able to meet his needs. We look forward to also working harder and keeping your expectations to the mark. Many thanks.


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Review from Mary R (Wife of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for 4 years and has at all times been very well cared for. Over the years his dementia has increased and he needs more and more support with washing, dressing and eating and recently moving. He is calm and content when I visit him and seems happy. When he was very poorly
last month, he was given good care very quickly.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many Thanks for your lovely words. I would convey your kind words to my team and will work hard to keep all our resident's needs up to the mark. Many thanks.


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Review from L W (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Court has done such a good wonderful job of looking after my dad. They are all so kind, thoughtful and caring to me, my mother and of course my dad. A huge thank you to all the team. They are all amazing!

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind words! We're so glad to hear our team's care has made a difference for your dad and your family. Your appreciation means a lot to us all at Ashley court!


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Review from A J (Friend of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Ashley Court is that the staff are friendly, kind and caring towards the residents and courteous to me as a visitor. The staff obviously knew the residents well and are attentive to their needs. The rooms are spacious, comfortable and well-equipped. There is a good varied menu each
day.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your feedback on Ashley Court! It's great to hear the staff are friendly, caring and attentive to residents' needs. We're glad you found the rooms spacious and comfortable and the daily menu varied. Your kind words mean a lot!


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Review from W C (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided for my father.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

We are truly grateful for your kind compliments. It brings us immense joy to know that you are delighted with Ashley Court. Your satisfaction is our greatest reward and we look forward to continuing to provide you with exceptional experiences.


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Review from M C (Grandson of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather Derek came to Ashley Court in February of this year after many stays in hospital over the last 18 months due to his advanced immobility and onset of dementia.
As his grandson and LPOA, I wanted a place for him that would reflect the values that his family holds most importantly, which
is a caring and attentive place that he could consider as his 2nd home.
After careful consideration of several care homes in the area, we at last decided on Ashley Court Care Home. What I was most impressed with was the sensitivity, vigilance, and awareness that the staff at Ashley Court pay their residents.
Unlike other sites, Ashley Court staff are all in-house. That means that the residents are able to build a solid rapport and level of trust with the team here.
This is a reassurance for myself and the rest of the family. From the staff on the ground, up to the care home manager herself, everyone is extremely friendly and helpful.
I would have no hesitation in recommending Ashley Court.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for sharing your experience with Ashley Court Care Home. It's great to hear that the care and dedication of the staff have provided your grandfather with a supportive and trusting environment. The personal rapport and attentive care you've described reflect the ultimate goal of such facilities. Your recommendation speaks volumes about the quality of service at Ashley Court. Thank you so much.


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Review from S K (Stepdaughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was in Ashley Court for three years. He always received excellent care from the staff. Activities were provided - he wasn't able to take part in many, but he enjoyed a boat trip, a tea dance and guest singers and dancing. His end-of-life care was all we could wish for.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your lovely words. We are happy to know that we were able to provide the best care for your father. I will convey your wonderful message to my team and will try to do much more in future. Kind regards.


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Review from A L (Son of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after my dad very well. He was happy in his later years at Ashley Court until he passed away recently.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your lovely words. We are really happy to know your father was happy at Ashley Court and we were able to take good care of him. I would convey your message to my team and improve more and more to increase the expectation of care. Kind regards


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Review from N W (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in your care for a few years. He has been well looked after by staff, especially by one member of staff in particular, who I can't thank enough. He has been kept clean and fed to a very high standard. He has enjoyed outings and activities in the day room. My father recently passed
away, he was made comfortable and peaceful. A lovely care home. Thank you all.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for you wonderful and kind words. We are happy that your father was very happy here at Ashley Court and we were able to make him comfortable till the end. I will convey your message to my whole team and will always try to keep up with expectations. Many thanks


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Review from Angie C (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always polite and helpful. Dad's dignity and privacy are always promoted. Dad is bedbound but activities are often taken to him in his room. Dad especially enjoys the visits from animals.
On Dad's recent birthday the staff decorated his room and a cake was made that could be soaked in cream
to give it a texture Dad can eat.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your kind words and feedback about Ashley Court. We are delighted to hear that our staff have been polite and helpful. We strive to ensure that all our residents, including those who are bedbound, can enjoy activities and experiences. It's wonderful to hear that your dad enjoys the animal visits and that our efforts to make his recent birthday special were appreciated.


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Review from Rita C (Wife of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband seems quite happy most of the time. He seems to get on well with all the staff. He enjoys the food which is pureed for him as he cannot chew.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your feedback. I'm pleased to hear that your husband is happy and gets along well with the staff. It's also great to know that he enjoys his food provided for him. Ensuring his comfort and satisfaction is priority, and we will continue to do our best to meet his needs.


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Review from Steve G (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living and cared for at Ashley Court for a year now and in that time her wellbeing has improved. Despite the progression of her dementia, she is more engaged and far happier than when she was in her own home. The staff are extremely caring and the residents are lucky to have engaging
activities, gorgeous food and trips out. There is a regularly updated gallery of the activities and my mum looks so happy. I have always been kept fully informed of her progress. The home is excellently managed by the Home Manager and every member of staff is always happy in their work and always wants to help and discuss anything although I do miss the carer on the top floor.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for sharing your heartfelt review of Ashley Court. We are delighted to hear about your mother's positive experiences and improved wellbeing since joining our community. It is incredibly rewarding to know that she is more engaged and happier now. Our dedicated staff strives to provide the highest level of care and enriching activities to all our residents, and we are glad that you have noticed and appreciated their efforts. We are also pleased to hear that you feel well-informed about your mother's progress and that you find the management and staff approachable and helpful. We understand the importance of continuity in care, and we are sorry to hear that you miss the carer on the top floor. We will certainly pass along your kind words and feedback to them. Thank you once again for your wonderful review. Your support and feedback mean the world to us as we continue to strive for excellence in our care.


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Review from M W (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must express my deepest gratitude and pleasure that all the staff at Ashley Court Care Home are incredible! On the day before my mother's birthday - her family celebrated her 100th birthday - it was amazing with help from the family and the staff!
What a wonderful time we all had so - thank you,
everyone!

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Mary, many thanks for your thoughtful words. Our Ashley Court team were privileged to celebrate Mum's 100th Birthday with her. I will share your feedback with our team.


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Review from M B (Husband of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel welcome any time that I visit. The staff are always clean and polite and update me on my wife's condition on the day.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

We appreciate your feedback. I will certainly share your scores specifically on activities and food with the relevant teams and see how we can get 5 stars on this next time. Thank you.


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Review from D C (Wife of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my husband could benefit from more one-to-one conversations. I appreciate it is difficult with so many residents to care for. Otherwise, I feel he is cared for very well and I appreciate all you are doing for him.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your feedback. Let me assure you that your husband is getting 1:1 support from our Activities Team, to the best that we can. However, I will share your comments above with my team and endeavour to deliver, specifically, more 1:1 with him.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”


Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.