Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.9 190 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided by Ashley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gigy Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
  • (these prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashley Court Care Home Reviews (190)

Total of 190, showing 41-60
9.9

Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.

Overall Experience

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Review from B T (Brother of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Looks after my brother's interests. Cannot find any fault.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your feedback. We are delighted that you are extremely happy with your brother's care at Ashley Court. I will certainly share your feedback with my team.


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Review from W H (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is lovely. My mum had a long stay in hospital and left underweight and in a poor state. She is now doing well thanks to the vigilant care received by the nurses and carers. The staff here are highly professional, compassionate, polite, respectful, and always so welcoming during our regular
visits. My father has recently arrived and receiving excellent care. The staff have been marvellous with my parents and have facilitated them being together. I would not hesitate to recommend Ashley Court.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

We are delighted to hear about your positive experience at Ashley Court. It warms our hearts to know that your Mum's health has improved significantly due to the attentive care provided by our carers and nurses. We take great pride in our team's professionalism, compassion, politeness, and respectfulness and we're thrilled that you feel welcomed during your visits. We are also glad to hear that your Father is now receiving excellent care and that our staff has facilitated your parents' being together. Thank you for your kind words and recommendation. We are committed to continuing to provide exceptional care to all our residents. If you ever need anything, please don't hesitate to reach out.


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Review from R S (Friend of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Care Home, it's so friendly. It gives me a good day out when I visit. Excellent all over.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your kind words about Ashley Court! We're thrilled to hear that you find our facilities friendly and that your visits are enjoyable. Providing excellent care and creating a welcoming environment for our residents and their loved ones is always our top priority. We appreciate your feedback and I will be sure to pass on your comments to the whole team.


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Review from Jean M (Wife of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care given to my husband.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with the care given to your husband. Providing compassionate and high-quality care is our priority, and it's uplifting to know that we have met your expectations. Please don't hesitate to reach out if you need any further assistance or have any additional feedback.


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Review from D T (Wife of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything, very caring.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

We're really happy to hear that you're very pleased with everything and that you find our team to be very caring. Providing exceptional care and support is our top priority, and your feedback means the world to us. Thank you for entrusting us with your loved one's well-being. If there's anything more we can do to assist you, please don't hesitate to reach out.


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Review from J G (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ashley Court for a year and I have been really impressed with staff and facilities.
I have always been greeted with smiles and kind words. The atmosphere is friendly and calm. I enjoy my visits as do the various people I bring with me.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

It's wonderful to hear that you're pleased with Ashley Court!
Your kind words mean a lot to us, and we truly appreciate your positive feedback.
We're here to ensure your continued satisfaction and comfort at Ashley Court.
Thank you, I will be sure to share your kind words and comments to the whole team.


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Review from S G (Friend of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and very helpful. Residents are clean and well cared for. Premises clean, welcoming and well-signposted for various rooms and functions.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your kind words. Will convey your message to our staff. Kind regards, Gigy Johnson, Home Manager, Ashley Court.


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Review from P G (Sister of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated very well.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Happy to hear that you had a nice experience while visiting Ashley Court. Will convey your message to the staff. Many thanks. Kind regards. Gigy Johnson. Home Manager.


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Review from Alan V (Son of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. Great service. Thank you all very much.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your words. Will always try to keep up with the service. I will convey your message to my team. Kind regards, Gigy.


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Review from Janet B (Friend of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited the care home, the residents are always so happy. The staff are amazing. It's a wonderful care home, would definitely recommend it to others. There are very high standards.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your kind and motivating words. I would convey your lovely message to all the staff.
Kind regards, Gigy.


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Review from Linda C (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home, my mum is very happy there. After being in another home before this one where she was so unhappy and sad, after moving here she is more like her old self. The staff are so kind and compassionate, always friendly when you visit. I am so glad my mum is happy there and safe.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your lovely words; I will definitely convey your kind words to the staff.
Kind regards.


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Review from Mike S (Son of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful care home made the last 9 months of my mother's life so happy, safe, fun and loving. Their professional, compassionate and loving care meant that we got to enjoy those last precious months with Mum.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your lovely words. I am happy to know that the staff were able to meet your expectations and will convey your words.
Kind regards.


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Review from J F (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend who resides with Ashley Court twice so far, I am in touch with her daughter also.
The atmosphere and the look of the home is light and bright, but very homely and friendly. The garden is superb and calm and beautiful. The colours in the dining room are well chosen and appealing.
The home is not too big (or small). Easy to park there. Staff that I encountered (at least 5) were professional, caring, friendly. Thank you so much for all you do. I enjoy my visits!

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many Thanks for your lovely words. I will convey your kind words to all my staff.
Kind regards, Gigy Johnson.


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Review from L W (Granddaughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always exceptionally welcoming and accommodating, they have often made me a drink when visiting. I felt confident and satisfied that my nan was receiving excellent care from day one at this home - she was calmer, happier in herself and starting to join in with activities/communal areas
which she hasn't done in a really long time.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your kind comments. I am proud of our team who continue to work exceptionally hard to ensure they provide excellent care to all our residents. We are pleased to hear that your nan is happier, calmer and joining in with activities. I will be sure to pass on your thoughtful comments to the whole team.


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Review from M H (Niece of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is by far the best care home I have experienced. The staff are so kind and caring. Everything is spotless. We have visited at various times and things are always in good order. The staff is a shinning star of humanity, they are so lovely with everyone. If and when I am in need of a home for myself,
I would like to come here.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your fantastic review and comments. I am really pleased to hear that you are happy and comfortable with the care your aunt is receiving and I will be sure to pass on all your kind words to the whole team. Thank you once again for your kind words that you would choose us in the future should the need arise.


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Review from P H (Sister of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendliest and most helpful group of workers. They hug the patients and even the visitors when needed. This has been a fantastic journey in my sister's life, she's happy and the experience for the family is overwhelming knowing we can relax knowing she has the best care. Excellent!

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your wonderful word. I am really pleased to hear that you are happy and comfortable with the care your sister is receiving and I will convey your words to all my staff. Many thanks.


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Review from D G (Friend of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear friend was admitted to Ashley Court due to advanced dementia and deteriorating physical health. It was a worrying time for his partner and myself but the Care Homes staff were very caring and efficient. It was a relief to know that my friend had 24-hour care up to the time he unfortunately died.
We cannot fault the home, the private room was large and always spotlessly clean, as was my friend when we visited. The care workers always had friendly smiles and were very helpful and the nurses provided confidence that my friend's needs were being met.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your lovely comments. I am extremely happy to hear that our staff did their jobs efficiently to make your friend happy and comfortable during his time here. I will ensure to pass on your kind words to the whole team. Kind regards Gigy.


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Review from Mike S (Son of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We tried to move my very reluctant Mum into six other care homes before we discovered Ashley Court. She has been at home there now for five months and has blossomed. All of the staff are incredible, from the management and administration teams to the wonderful nurses and health care assistants and the
rest of this fantastic team. Mum is clearly on the receiving end of first-class, professional and friendly care and has a great rapport with the team. We have not seen her so happy, laughing all the time, for years. You won’t find a better care home.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your wonderful words. I am extremely happy to hear that our staff are doing their jobs efficiently to make your mum happy and comfortable here. I will pass on your kind words to the rest of the team. Kind regards Gigy.


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Review from A B (Husband of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife was moved from hospital into Ashley Court Care Home we were very concerned having never had any experience with the care sector. Within a very short time, it was obvious what a brilliant place it was. The standard of care was second to none. Considering the poor state of health my wife
was in for the eighteen months she was there, the care was always first class, she was always kept spotlessly clean and comfortable and we were always welcome.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your lovely review, I'm so pleased that you are pleased with the care your wife is receiving. I will pass on your kind words to the rest of the team. Kind regards Gigy.


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Review from L J (Sister of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was sent from hospital to Ashley Court Care Home. She had Alzheimers and had deteriorated suddenly very rapidly. She had lost all functional skills.
Everybody from management to staff were helpful and caring and kept us informed at all times. I was so grateful my sister was in such a caring,
welcoming place. Anybody that enters this care home is in a very safe dedicated place.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your glowing review! Its lovely to hear that you feel all departments are doing an efficiently.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”


Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.