Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.9 190 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided by Ashley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gigy Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
  • (these prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashley Court Care Home Reviews (190)

Total of 190, showing 61-80
9.9

Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.

Overall Experience

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Review from Jayne N (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well cared for; the caring, management, admin staff are exceptional. There is always a nice atmosphere within the home.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for the lovely review. It's good to hear your dad feels very much at home and you are happy across all departments.


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Review from Christine D (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made to feel welcome, everyone is helpful and kind. Dad is always clean and tidy and as happy as he can be. I always want to say thank you when I leave.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for the fantastic review. We are extremely happy to hear that our staff are doing everything they can to make you and your Dad feel happy and comfortable here.


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Review from Gillian J (Niece of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last 2 years of her life at Ashley Court. She was physically frail and dementia had set in. The carers in Ashey Court showed patience, understanding and great compassion. I live over 250 miles away and with the covid pandemic, it made it difficult to visit. Staff were always excellent
with communication. They showed great kindness when it became evident my aunt was reaching the end of her life. I do not hesitate to recommend Ashey Court, who made my aunt's last 2 years as comfortable as possible. I always felt she was safe. Thank you.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for the lovely review and thank you for recommending us.


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Review from S H (Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my father has made Ashley Court Care Home his home. I am really pleased and grateful how the team provide him with care. The menu is fantastic the staff clearly meet his needs.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you, it is lovely to hear that your father feels very much at home at Ashley Court with all the team.


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Review from K K (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Court Care Home staff have looked after my mum for nearly three years. Mum is very well cared for by the team of professional staff, who have also taken time to get to know the whole family which is very much appreciated! We don't know what we would have done without the team's support!

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your amazing review. We love to get to know all of you as well as we can, and I'm glad you feel supported.


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Review from Sue H (Wife of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How wonderful is this nursing home? My husband is a resident and due to his dementia will not settle to eat. Due to this the staff are being very vigilant - making sandwiches and providing fruit and cake throughout the day to give some encouragement. I am aware of this, as this has happened while we
are visiting.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for this great review! It is lovely to hear that our staff are attentive, and your husband is getting the extra support with his dietary requirements.


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Review from Jenny J (Wife of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loved all staff.
I will be booking a bed.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for the five-star review! It's great to see that you are happy across all sections of the home.


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Review from Julie S (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So friendly, staff amazing, always there, supportive, very clean, extremely high standard. I cannot praise high enough. Dad was scared, so were we, but we were put at ease and went home with new confidence. Thank you from the bottom of our hearts.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for the fantastic review! I'm glad your Dad had these lovely words to say about our staff and that he enjoyed his stay with us.


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Review from Georgia F (Granddaughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely welcoming and friendly. They take the time to get to know all of the residents' friends and families.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your great review. We love getting to know each and every person that lives at and visits Ashley Court.


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Review from Susan M (Wife of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home clean and efficient. The staff are very kind and treat my husband with the greatest respect and care. They also care about me as a relative. It has been a great relief to me that he is so well looked after.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your lovely review. I'm so pleased you find the care your husband receiving so positive; it's a pleasure to look after him. Kind regards.


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Review from Esther M (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the care my mother receives at Ashley Court. From the office staff to nurses/carers and domestic staff. The level of care and attention is outstanding, making a difficult time for our family a lot easier with the knowledge that Mum is being so well looked after and cared
for. She really could not be in a better place.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your amazing words, we are so happy that you rate the care that Mum is receiving so highly, I will definitely be passing on your kind words to the rest of the team. Kind regards, Gigy


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Review from Carmen M (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are so friendly and welcoming. They have made Mum very comfortable and seem to be very constructive in her care plan and needs. In the short time Mum has been a resident we are very pleased overall with the care and attention.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for taking the time to review. I'm so pleased that you are happy with the care that mum is given. It is a pleasure to look after her. I will forward your kind words to the rest of the tea. Kind regards, Gigy.


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Review from James G (Husband of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care has been very good considering the difficult circumstances of the last two years.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for taking the time to review. It has been an extremely difficult time these past 2 years for the residents, staff, and of course our families. We hope to be through the worst and can continue to move forward. I will pass your kind words to the rest of the team. Kind regards, Gigy.


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Review from Gillian T (Friend of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashley Court have provided the utmost care and attention to my friend during her end of life. They made her feel comfortable and cared for and nothing was too much trouble.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for the wonderful 5-star review. The team work extremely hard to ensure the care, love, and support of every resident so it's lovely to hear.


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Review from John B (Son-in-law of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we enter we are always welcomed and made to feel safe and secure with all the testing. Very efficient reception. One member of staff in particular always answers our questions politely and is very informative. The newsletters are a great idea. The home is always clean and warm and the
staff are very friendly. I couldn't ask for a better home for Mum to be in.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your amazing 5-star review. The team work extremely hard to ensure the care, love, and support of every resident so it's lovely to hear that this is being recognised. I will most definitely share this with the team. Kindest regards Gigy.


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Review from Karen B (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Staff are excellent and friendly. They look after my mother so well, considering she is very difficult to deal with. I would recommend Ashley Court to everyone for their loved ones, as they get looked after well.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for your glowing review we really do appreciate your kind words and support. It is pleasure to look after mum. Kindest regards Gigy.


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Review from V N (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for for 4 1/2 years. The care was excellent and constant even through the covid time when visiting was limited you could Facetime at any time. This showed the quality of care and dedication of staff who treated him as family. Thank you so much.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for taking the time to review at this difficult time. I know how hard it was on families to not be able to visit their loved ones during Covid so I very much appreciate your comments. It was a pleasure to care for dad for the past 4 1/2 years his presence within the home is sorely missed. I wish you and your family well. Kindest regards, Gigy.


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Review from J H (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ashley Court for 14 months. The care Mum receives continues to be excellent. Staff are kind and caring. Management and Admin staff are helpful, supportive, and always available to discuss/answer any questions. The nursing care is attentive and it is reassuring to me to know Mum's
GP surgery and Ashley Court have a close working relationship.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your lovely review. I know it is hard when a loved one has to go into care, especially at this time, we are so glad you are happy with the care that mum is receiving. I will share your review with the rest of the team. Kindest regards.


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Review from Patricia C (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely fortunate to spend her last few weeks at Ashley Court, where she received excellent nursing care from professional, kind and sympathetic staff. Nothing was too much trouble, and communication was very good at all levels. The nurses were skilled, knowledgeable and always had time
to talk. Whenever my other wanted to chat or have her handheld, someone was there for her. But it is far more than that; it is a place where my mother died peacefully surrounded by people who gave her wonderful, loving care. I am eternally grateful for that. Thank you.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

What a beautiful review. Many thanks for taking the time to write, especially during such a difficult time for you. It was a pleasure to look after mum; she was a lovely lady who made a big impression in such a short time. I wish you and your family well and you continue to be in my thoughts. Kindest regards.


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Review from S E (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family feel very lucky that our relative was so comfortable in the last few weeks of his life. He always seemed very comfortable and relaxed. We would like to thank the team very much.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your lovely review, it was a pleasure to look after dad during his final weeks. I wish you and the family well. Kind regards Gigy.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”


Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.