Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.9 190 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided by Ashley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gigy Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
  • (these prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashley Court Care Home Reviews (190)

Total of 190, showing 81-100
9.9

Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.

Overall Experience

  • 161
  • 28
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Date Published

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Review from Jennefer S (Wife of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I recently celebrated our 50th Wedding Anniversary and because of COVID couldn't have the party that I had hoped for but the staff went out of their way to make it a special time for us. They made an area in the garden where myself, my husband, son, daughter-in-law, and 2 grandsons could
meet. There were banners, balloons, pictures, and snacks. It made the day very special. I would like to say a huge thank you.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so much for taking the time to review, we were so thrilled to arrange this for you considering what we've all be through it was nice to have a celebration. Hopefully next years celebration will be bigger and even better. Kindest regards Gigy


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Review from S B (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Ashley Court Care Home and have peace of mind knowing my mum is being cared for by excellent staff and in a secure and caring environment.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your lovely review. It's a pleasure to look after mum so I am so pleased that you feel the care given to mum is excellent. I am so glad that you can come in and visit mum regularly, it's been so lovely welcoming all the families back so long may it continue. Kind regards Gigy.


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Review from Christine B (Niece of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my aunt during her final years was exemplary. When Covid-19 hit last year, your staff became her family and took great care to keep us up to date with her care and FaceTimed when you could.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your lovely review, we are so glad that you felt the care given to your aunt during her final years was great. Covid has been very hard for all our families especially with loved ones nearing the end of their lives and not being able to visit. I very much believe we are all one family and treat all our residents as if they were our own. Thank you again for taking the time to review. I wish you and your family well. Kind regards Gigy.


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Review from Howard J (Son of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been resident here now for nearly 16 months. Throughout this time the care and attention she has received has been outstanding, the attention to detail by the management team is excellent and we are kept up to date with a weekly newsletter. The Chef has made all efforts to discuss the menus
with the residents from asking what they liked, what they disliked, what they would like to see, anything they didn't want to see. The chef is Spanish and has introduced the residents to tapas, at Christmas time a special effort was made to include Xmas cakes, decorations and outside each bedroom a gnome or similar was left. At Easter chocolate treats were made and distributed, the home gave each resident an Easter card. Mum has dementia and sadly is not always aware of the efforts that are made by the whole team to make their lives happy and fulfilled, their patience is unending and we are very happy and thankful that we chose Ashley Court for our Mum.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for taking the time to write such a beautiful in-depth review, it's a joy and a pleasure to look after mum and knowing that we are making a difference makes everything we do worthwhile. I will be sharing this with the rest of the team. Kindest regards, Gigy.


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Review from M E (Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They treated me like gold dust. The staff and nurses on my floor worked very hard and are kind people. The garden here is lovely, and there is lots to do. The food is outstanding. The cleanliness here is very good.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your beautiful review. We are so pleased you enjoyed your stay it was a pleasure to look after you. I will be sharing this with the team. Kind regards Gigy.


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Review from Susan (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad spent the last 3 months of his life at Ashley Court and in that time received the very best care we could have wished for. He was treated with such kindness and respect by all the staff looking after him, who took the time to get to know him and talk about his family and his life. As a family,
we could not be more grateful. Due to lockdown and necessary visiting restrictions we were obviously unable to visit and see Dad as much as we would have liked, but it always gave us comfort to know he was well looked after by people who truly cared and who we know he became very fond of. During that time we also felt cared for as a family. Everyone we spoke to, Nursing Staff, Carers, Office Staff were always so kind and made time for us - nothing ever seemed to be too much trouble. Even though we are in such challenging times and we know the Care Home is so busy, there was always someone we could talk to and provide any information we needed.
Our heartfelt thanks go to everyone.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks, Susan for your beautiful, kind words even though you are grieving for dad you have taken the time to write this review, it was a pleasure to look after dad during his last few months. I will cherish this review and share with the whole team. Much love to you and your family during this very difficult time. Kindest regards, Gigy.


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Review from R S (Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the first day that I arrived at this residence the service of care and attention has been of the highest quality. I cannot find a fault with any of the staff here. They always try and do their best for everyone and help is given where required.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you so very much for your lovely review; it means the world to us that you are happy here and makes us feel like we are doing our very best for our lovely residents.


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Review from Brenda R (Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the moment am enjoying my stay here. Staff are caring and good.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your lovely review we are so glad you are happy here it truly means the world to us.


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Review from Katie H (Niece of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had some experience with elderly/ill relatives in care homes I can highly recommend Ashley Court. The care and support the staff provided to my aunt during her 5-week stay has been truly amazing. Nothing was too much trouble and my aunt, although seriously ill, had nothing but praise for the
care she received. The staff were also extremely supportive, friendly and informative to the family and for which we thank you. With social distancing in place it was clearly difficult for the staff to explain the importance of this to their residents and family/friends at a time when the elderly and ill would want visits from their loved ones. Ashley Court, in my view, managed it extremely well and did all they could within the restrictions to accommodate our visits to my aunt. Words really cannot express our thanks for the care you gave to my aunt.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks, Katie, for your exceptional review. At a time when you were experiencing such heartache, we were pleased that we could give you some comfort and support. Your aunt was an amazing lady even during her illness when she was very unwell she still had a smile for everyone and it was a pleasure to look after her. I will share this review with all my team. Kindest regards, Gigy.


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Review from B O (Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that every here is very good, also very friendly and most helpful at all times. This is a lovely place to live in.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

We are so pleased with your 5 star review especially being a resident here. We will pass on to the rest of the team.


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Review from M R (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a comfortable and well-managed home and the staff have the resident's interests at heart. I am very pleased with the care that my father is receiving and it is very reassuring to know that he is in such safe hands.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for taking the time to write a review and for your lovely comments which I will pass on to the rest of the team.


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Review from B S (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having a loved one enter the full-time residential care system is extremely traumatic for all involved. Ashley Court has proven to be a steady hand at this difficult time. The staff have always been accommodating to requests, polite and helpful.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you for your time in completing this review, I will share your feedback with the team.
Kind regards
Gigy


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Review from Pam T (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident here. He is well looked after and his health has improved. I'm not so worried about him now. The staff are friendly and helpful.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks, Pam for your time and glowing review, I will share this with my team.
Kind regards
Gigy


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Review from Anthony M (Friend of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been in lockdown and this was my first visit. Everything was just as before but there was the added problem due to Coronavirus. However, there was no need to have worried about anything as lockdown had been managed and people can now visit, under certain conditions. So congratulations must
be offered to all at Ashley Court, from the top down, working under very difficult circumstances and coming out with no infections. So thank you, everyone.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks, Anthony for your glowing review, the team has worked very hard during this difficult time and we are delighted to hear your feedback. I will be sharing with the rest of the team.
Kind regards
Gigy


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Review from Jane E (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is exemplary.
The Covid-19 crisis has been a challenge that Ashley Court has coped magnificently with. One member of staff has set up an excellent communications email, Facetime calls and garden visits.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you, Jane, for your amazing feedback, I will share with the rest of the team.
Kind regards
Gigy


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Review from Sarah B (Partner of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my partner today, as they are now allowed visitors at a distance, all the rules were strictly applied. I was very impressed with the way the rules were strictly applied and the kindness shown to both of us. It was lovely for both of us to see each other again. The care couldn't have been better.
My partner looked in good shape and well cared for.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you, Sarah, for your lovely words I will be sharing this with the rest of my team.
Kind regards
Gigy


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Review from C R (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in for, unfortunately, a short stay. Very clean, very professional, and lovely staff. I cannot fault them, and wish them all the best.

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Review from G Y (Wife of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous experience. Fabulous staff. Very caring and found hotel food delicious.

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Review from Paul O (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management take a caring and responsive approach to residents and guests. My father is well looked after and is happy at Ashley Court telling this to all he meets.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Thank you, Paul, for your comments, we are glad that you and dad are happy here. We value your feedback and will share with the team.


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Review from Simon D (Grandson of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was very ill in hospital and was told by the discharge team she needed to find a care home. We were given a list of three and for obvious reasons, we were very nervous because it was a first for all of us. Having visited all three care homes Ashley Court stood out head and shoulders above
the rest with the main difference being the level of care shown during our visit. My Grandma became a resident in November and stayed for six weeks before she finally passed away. I have to say in those six weeks all the staff and management looked after my Grandma with the utmost dignity and treated her as one of their own. I visited the home at least three times a week and on every occasion, she was up, washed, dressed and ready for the day where I'm guessing for someone in their latter years it could have been easier for her to stay in bed. I having nothing but great things to say about this care home and I'd like to say a personal thank you to the manager and her team for just being amazing.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Many thanks for your time completing this review, your comments are highly important, we are so happy that we managed to make a difference to your grandmas final days. I will be sharing your positive feedback with the rest of my team.
Once again many thanks.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”


Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.