Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.9 190 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided by Ashley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gigy Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
  • (these prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashley Court Care Home Reviews (190)

Total of 190, showing 101-120
9.9

Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.

Overall Experience

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Review from P S (Husband of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your valuable feedback. I will definitely share this with my team.


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Review from J D (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here eight days ago from hospital. I was upset and worried for her, but there was no need to worry. She has settled in well and looks so much better in herself. The staff are very friendly and helpful and always keeps us informed.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your valuable feedback. What an excellent report. I can assure you that we thrive to provide outstanding care.


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Review from T S (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, friendly, caring, clean home who have provided 1st class nursing respite care for my mother on "Bronte" following surgery. Many many thanks to all here.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks Tracy for your highly valuable feedback.


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Review from Alan R (Husband of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An unfortunate "hiccup" initially was satisfactorily dealt with by all staff starting at the top. Family and friends are happy, my wife could not be in any better accommodation - please keep up the good work.
Her birthday arrangements prove your sincere care and feelings.

Reply from Gigy Johnson ., Manager at Ashley Court Care Home

Many thanks Alan for your valuable feedback. I highly appreciate your time in completing the review.


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Review from J D (Respite Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my 2nd stay in the home. Only here for respite so left to my own devices, could come and go as I pleased on days that I was not at the hospital for dialysis. Although I did not need care, what I observed to other clients was excellent. Never smelt unpleasant odours as every corridor has
perfume spray and kitchen/laundry is done in the basement. Staff are all pleasant.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for completing the review. Your feedback is very important to us.
Many thanks.
Manager.


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Review from Cezary B (Stepson of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice members of the staff.
Good food.
Nice, big room.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Hi Cezary, Many thanks for completing this survey. Your feedback is important to us. Kind regards, Home Manager


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Review from P W (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care our mother receives and her room is always warm, tidy and clean. The staff are very polite and always speak and let us know if mum requires anything or if her health is poor or she has been visited.

Reply from Gigy Johnson, Manager at Ashley Court Care Home

Many thanks for your time in completing this review. Your feedback means a lot for us the Team here at Ashley Court.


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Review from Joseph N (Brother of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the level of care was outstanding. The staff were so kind and helped him in every possible way.

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Review from W T (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kindness towards residents and family. All staff are approachable and always willing to listen and help. Family are made to feel 100% involved in decisions made for Dad.
Dad has been treated with kindness and dignity. Family always welcome.

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Review from E C (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. They are all so caring and kind to my mother. The activity staff are equally fantastic organising entertainment for everyone.
Recently had a new cook and the food is excellent.

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Review from C S (Partner of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the care here on the grounds of their caring ways with the most difficult of people. I am always welcomed with a smile when I visit.

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Review from J S (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care, first class. Clean everywhere. The staff are always welcoming.
My relative is encouraged to sit with other residents rather than stay in her room.

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Review from Timothy B (Son of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, efficient, careing and tolerant of my relative.
Something could be improved in the laundry, mixing up and a lot not ironed.

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Review from T H (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived here in September 2018. The staff have been so helpful and very friendly and have made my mum's stay at Ashley Court very comfortable.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for the review and the good comment.


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Review from A B (Niece of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family are very pleased with the care and friendliness in this care home. The room is a lovely size. My Auntie loves it here. The staff really look after her so well and nothing is too much trouble. The activities that are put on are fab.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your time to review us and for the good comments.


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Review from S B (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a happy short stay with excellent and care attention.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for the good comments.


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Review from I G (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was in care at Ashley Court for about 4 years until her recent death. We found the facilities and staff to be much better than the lead alternative and our mother was very well cared for throughout, with attention to detail and good communication with the family. Despite her difficulties,
she remained very happy while at Ashley Court.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your kind review.


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Review from Phil B (Son-in-law of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the attention and care given to my mother-in-law.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your kind review.


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Review from D B (Niece of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. All the staff are very caring and keep you updated on any information. The facilities are fantastic and the rooms are clean and spacious. I would recommend this care home to anyone. You are all amazing.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thanks for your review and good comments.


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Review from K C (Friend of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was kept comfortable and well looked after. He always commented on how nice the staff were.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your kind review and good comments.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”


Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.