Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.9 190 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided by Ashley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gigy Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
  • (these prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashley Court Care Home Reviews (190)

Total of 190, showing 121-140
9.9

Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.

Overall Experience

  • 161
  • 28
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Date Published

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Review from S B (Sister of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very nice and clean. The staff are lovely. They look after my sister really well.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you for your kind review.


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Review from D B (Husband of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In contrast with previous experiences of care homes, this was like moving my husband into a loving, caring family where his every need was anticipated and his personal feelings respected.
I have no concerns when I have to leave him after a visit.

Reply from Ancy Shaji, Manager at Ashley Court Care Home

Thank you so much for reviewing us and thanks for your good comments.


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Review from R F (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care and attention.
Always there to help and very friendly.

Reply from Rachel Bedford, Manager at Ashley Court Care Home

Thank you so much for this excellent care review.


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Review from J M (Wife of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything in the home is great. I love my husband being here. A1*

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Review from Carolyne M (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor service with regards to a resident with dementia. Home claims to be a specialist dementia care home, I have seen no evidence of this. My father has vascular dementia and unfortunately refuses personal care. Staff have not done anything about this and allowed him to become more and more
unkempt and sleep in filthy clothes. I have to provide this care when I visit. Last Saturday I discovered there is an NHS Intermediate Dementia Care Service for this type of situation, I have referred my father to them. Why didn't the staff at the home inform me of this service? Why have I had to find out about it and make the referral myself? They are not pro-active and I do not feel that they are especially 'caring'. Items also constantly go missing from his room and often cannot be found, item in point his wallet with money in it that was never found. Also, certain items of clothing go missing, he has no underpants, despite my writing his room number with a special pen on the labels of all his clothing.

Reply from Ancy, Deputy Manager at Ashley Court Care Home

Thank you for your feedback. We have taken your comments on board and we will organise a meeting between yourself and the dementia specialist services who are currently supporting the home towards your father’s care and have been involved for a significant time, to ensure you are up to date with their input. I will be very grateful if you could approach us to make us aware of the items missing so we can assist with this matter.


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Review from H G (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care and attention my dad receives at the home.
The staff are friendly and professional.

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Review from N A (Son of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very efficiently run care home where my father feels very comfortable and well looked after. We are regular visitors to the home and the top floor projects a calm and positive atmosphere (which includes the activities team). The food always looks appetising and the tea and cakes are always welcome
when we visit. The only surprising issue is the lack of a Manager but I trust that will be resolved soon.

Reply from Ancy, Deputy Manager at Ashley Court Care Home

Thank you for your review about our home. I am pleased to confirm a new manager has been appointed and will be joining us in April.


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Review from J P (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and kindness showed to my mother during her rehab after a fall.
She was looked after by everyone with respect and a good manner and she enjoyed much laughter.
It was wonderful to be free to come and go, visiting her at any time of the day.
Thank you.

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Review from Barbara L (Friend of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen on my 3 visits I think the standard of care is excellent. There is always staff available and the staff seem so caring. The bedrooms are comfortable, spacious and well planned.

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Review from M W (Nephew of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely. My uncle is looked after well.

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Review from L W (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I come to see dad he is always clean and tidy and well looked after.
The staff are always kind and friendly.

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Review from J P (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care my mum has received since coming to Ashley Court 1 1/2years ago. I am impressed that there has been a consistent staff team. Everyone is very friendly and keep me up to date with mum's progress.

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Review from Joan D (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very well looked after and was treated with dignity and kindness by the staff.

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Review from Paul M (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional, person-centred care. Thank you.

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Review from Lynne P (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's experience to date has been brilliant. She is clean and comfortable. Her room is bright and airy. The staff are lovely, they are all very compassionate. They are very efficient in all her needs.

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Review from N W (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care, staff always friendly and offering if we would like a drink. Mum seems happy even though she's very ill.

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Review from P S (Husband of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is brilliant, staff are lovely, welcoming me. Very warm and friendly in reception. I am very happy with the care and am happy to visit Ashley Court.

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Review from G F (Nephew of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and friendly service.

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Review from Lynne D (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit I was impressed with the staff and their obvious attitude towards their residents. The home is lovely and homely too. Proper care is offered. My father is lucky to be here.

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Review from Nigel O (Brother of Resident) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, who needs a lot of care, has always been happy there and very well looked after. The staff are caring and friendly. The room he was in was of a good size, clean and with good facilities. There is a garden which he could enjoy in the warmer months. The management was always willing to listen
to my comments and answer my questions. Action was taken when appropriate and great patience was shown in dealing with any difficulties.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”


Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.