Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.9 190 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided by Ashley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gigy Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
  • (these prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashley Court Care Home Reviews (190)

Total of 190, showing 141-160
9.9

Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.

Overall Experience

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Review from Mark F (Son of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was shown to our mother whilst at Ashley Court was the very best we could have hoped for.
The staff were so professional and caring with the attention that was given to mother. It was nothing less than outstanding.
We couldn't have asked for more.

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Review from H T (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good. Good staff. Good food. Clean environment. Friendly staff, caring. Nice garden, quite happy here.

Reply from Rachel Bedford, Manager at Ashley Court Care Home

Thank you for your lovely review. We are very happy to hear that you are pleased with the services provided at Ashley Court.


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Review from June W (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent. I cannot speak highly enough of management and care. All the staff from top management to carers are dedicated and always happy to discuss residents' needs Residents always seem happy and are treated with dignity. Improvements are made to surroundings often, making the home bright
and airy.

Reply from Rachel Bedford, Manager at Ashley Court Care Home

Thank You for your review. We are pleased to hear that you are happy with the services provided at Ashley Court.
We will continue to make improvements to the environment to ensure high standards are maintained.
We will share your comments with all the staff.


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Review from L S (Granddaughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are welcoming and supportive and I hear good things about them all the time from my nan. They are good with my nan and I am confident to leave knowing she is well looked after. We both love the garden and regularly enjoy sitting out on visits.

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Review from John B (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashley Court is a lovely clean and tidy home. All the staff are friendly, patient and caring. My mother has been here for five weeks and I have only positive feelings for the way she is being looked after.

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Review from Joanna W (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Ashley Court since March 2018. She has been very well cared for and is always clean and tidy. The nursing care is far superior than a hospital. The animation team arrange excellent entertainment. Mum loves to sing along. I would definitely keep my mother here as long
as possible. The staff are excellent and patient.

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Review from Susan H (Daughter of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both of my parents reside in this care home. They are cared for well, it is clean, with very caring and friendly staff. Food is of a good standard and any problems are dealt with efficiently. Activities also good. This is the third care home for my Mother but here she will stay.

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Review from B V (Relative of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very happy with the care and attention and made to feel welcome. We were sorry it was a short visit, but happy he is at peace. Thank you for all the help and friendliness.

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Review from P W (Respite Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since recovering here as an interim resident I have been treated with the utmost care and attention by the nurses and health care assistants. All staff have been extremely friendly and I have been treated with the upper most dignity at all times. Rooms are cleaned daily and meals have been of a good
standard.

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Review from Vanessa H (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a place for dad for some respite was daunting as we had not been happy previously. From the outset, everyone at Ashley Court was so helpful and kind. Dad has settled in a matter of weeks and to see him with company around lovely hot tasty meals, clean and tidy and excellent nursing care has
given my sister and I such peace of mind. We visit daily and know when we leave he is safe and well looked after and Ashley Court is where we hope he will stay.

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Review from V B (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashley Court Care Home has been exemplary in showing care for my mother after she had a stroke. The staff are kindness itself and she has made considerable improvement under their care. She has a lovely room which is always kept very clean and fresh and there are always kind touches like keeping her
plants watered!

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Review from Marion M (Wife of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Ashley Court Care Home for the last three weeks. He has settled well. I am very impressed with the standard of care he is receiving. The home is very clean and smells fresh.

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Review from D P (Brother of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was a resident here for 3 months for end of life care. He had a sunny, bright room with cheerful caring staff. As a family, we could not have asked for more. Thank you to all staff for showing such care and dignity during a very difficult time.

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Review from Michael W (Husband of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and premises are excellent. I have no complaints whatsoever. If I ever have concerns there is always someone on hand t consider them. Above all, the staff, both nursing and caring, are very kind.

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Review from C G (Wife of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not happy with the laundering. Not happy when I find my husband in other people's clothes. Not often, but it does happen.

Reply from Lizzie Burgess, Marketing Manager at Ashley Court Care Home

We are sorry to hear that you have concerns regarding the standard of laundry service provided at Ashley Court.
Now you have made me aware of your concern and after our discussion, I am pleased to say we have been able to address these issues and have put actions in place.
Please feel free to make us aware of any concerns you may have, so they can be addressed promptly.
I am pleased to hear that you are more than happy with the level of care provided and that the staff are excellent, and that you would highly recommend Ashley Court to others.


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Review from C N (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderfully supportive home and all staff had huge empathy with residents and family members. I was always made to feel welcome whenever I visited and offered a cup of tea! The home is immaculately clean and the standard of care could not be better. The patient staff ratio particularly impressive.
A very warm and caring environment.

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Review from Heather S (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since December 2012. She has been very happy here and is always well looked after. All the staff have shown great kindness and understanding during her time at Ashley Court Care Home.

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Review from Graham H (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother and all the other residents receive. The staff are well trained, attentive and create a happy environment for all. Various activities are provided to engage the residents. It's a happy home!

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Review from D B (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Ashley Court from hospital, the family found them to be most caring and understanding of my father's care. Unfortunately, my father was only there for a week and a half before he passed away, but during his time there he was very well looked after and I would recommend Ashley Court.

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Review from Marion S (Cousin of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin had been here in Ashley Court for 4 years and had been very happy here, well looked after by caring friendly staff.
Also, my cousin always said how content she was there.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”


Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.