Ashley Court Care Home

6/10 St Peters Road, Ashley Cross, Poole BH14 0PA
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9.9 190 Reviews
  • Ashley Court Care Home, Poole
Ashley Court, located in the lovely coastal town of Poole, is a friendly and caring residential home that offers a comfortable and peaceful environment. With the seaside close by and plenty of local attractions, Ashley Court is perfect for those who want a calm setting with lots to do. Residents and their families can enjoy nearby restaurants, parks, beaches, and historic places together.

The home is easy to reach by road, bus, or train, and is set in the popular area of Dorset, making it convenient for family visits.

Along with long-term care, Ashley Court also offers respite care, ideal for those needing short-term support due to illness or to give regular carers a break. This service ensures top-quality care for residents during their stay.

The activities coordinators at Ashley Court ensure that residents’ wishes are listened to and that there’s always something fun to do for those who want to take part.

Ashley Court has 60 bedrooms spread over three floors, all of which can be made personal to suit each resident’s taste. Residents can either bring their own furniture or use the home’s fully furnished rooms. The garden is a peaceful space with benches, a summer house and a greenhouse.

Known for its great activities and excellent care, Ashley Court is supported by a long-standing and caring team who work hard to make every day special.

Call today to speak with a care solutions advisor or book a visit to Ashley Court and see how they can help you.

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Care Provided by Ashley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gigy Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
  • (these prices are only a guideline, please contact Ashley Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashley Court Care Home Reviews (190)

Total of 190, showing 161-180
9.9

Ashley Court Care Home has a Review Score of 9.9 (9.871) out of 10, based on 60 reviews in the last 2 years. Over all time Ashley Court Care Home has 190 reviews.

Overall Experience

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Review from S W (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, helpful and kind. Home clean and tidy to very high standard. Food very good. Staff are also very friendly to us as visitors, which is comforting to us and knowing mum is being well looked after.

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Review from S G (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that the staff do all that they can, because my father is nearly always in bed because of pressure sores. He does seem to injure his arms a lot because he is always on the move, even in bed.
He thinks he is at work even though he is in bed and cannot walk away anymore which makes it difficult
for the staff because he thinks they are trying to stop him from working.

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Review from Margaret G (Sister of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Ashley Court for 2 1/2 years where she has found love and care from every member of staff, from kitchen staff through to nursing care.
This has truly been home from home for her and she has been extremely happy.
Sadly she has just passed away but even in their sadness
at losing her they could not be faulted. They were caring and organised and treated arrangements and family with dignity and love.
I would like to think that if I ever needed residential care I would be placed in a home like this one.

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Review from Joan C (Wife of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to residents is first class. Management and carers are extremely caring and friendly. They treat the residents like family. They show great respect and kindness to all residents. It is heartbreaking to have to place a loved one in a home and it is reassuring to see the care and support
given to residents and resident's relatives. I visit my husband every day and it is comforting to see he is receiving the best possible care.

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Review from Julia C (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashley Court since November 2017. I have been extremely impressed with the facilities and the care and support provided to my mother is first class. Ashley Court provides a homely and caring environment which I would have no hesitation in highly recommending. It is such
a comfort to me to know my mother is being well looked after.

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Review from Joy M (Wife of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took us a long time to find the right home for my husband, but we knew this was the one. He took a time to settle and is now very happy. All staff are great. My husband loves the food. I'm very happy that he is here, safe and sound.


Many thanks.


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Review from Sally W (Mother of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was a little worried at putting our daughter into care. Ashley Court and the staff were wonderful. She could not have been better cared for. We are so grateful.

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Review from Gill T (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved to Ashley Court where he is now a resident. Although he has deteriorated with his health, the staff have shown so much care and understanding towards him and his needs. They are also so supportive with us all as a family, showing us compassion and strength.
I would not
hesitate to recommend Ashley Court to anyone who is looking for 'outstanding' care for an elderly relative.

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Review from Jo M (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were told by the hospital that Mum needed to go into a acre home. I am so glad that we chose Ashley Court. All the staff are really lovely and the staff to resident ratio is fantastic.
They can't do enough to help you.
Mum is gluten free and they have even got special biscuits in just for her.
Well
done to everyone.

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Review from Sue B (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident in Ashley Court Care Home for 2 and a half years. The care she received was excellent. The staff were caring, kind, considerate and my mum was treated with dignity at all times. The home is bright and airy. The activity staff were wonderful. I will definitely recommend the home.

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Review from Michelle M (Granddaughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run care home, nice friendly staff who make my grandad feel at home.

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Review from Gaynor L (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for here. The staff are all friendly, welcoming and informative. My mum has taken a while to settle and caused a few headaches for other residents due to her advanced dementia but on the whole, I think the staff are understanding and accommodating.

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Review from V P (Partner of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff put the 'home' atmosphere in the nursing home.

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Review from Karen W (Daughter of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was as happy as could be, she had a stroke and couldn't get out of bed, the staff were very kind and caring we felt very comfortable there. We always found her room, kitchen area and communal lounge clean, warm and welcoming.

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Review from Margaret A (Wife of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one this care home has been brilliant. Everyone has been kind, helpful and caring; such friendly staff make life a little nicer at this very difficult time. I cannot fault the care my husband has had in any way. Everything seems to be run very efficiently. The food is great, the home is
very well maintained, lovely gardens. The entertainment is lovely too. All residents seem to be shown great care and attention. First rate!

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Review from Susan P (Wife of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to give all credit to the staff for helping my husband to settle in so quickly. Their caring attitude, friendly approach and, with a dose of humour, encouraged him to relax into his new situation. They also carry out his daily dialysis and spend time talking to him. I am very grateful to all
for making a difficult time so much easier.

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Review from C H (Resident) assisted by family/friend published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.
It's really good and all the staff are lovely.

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Review from Y S (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Ashley Court just over two years ago. All the staff are friendly and welcoming.
Everyone knows Mum by name regardless of where they are based, be it in the kitchen, laundry, housekeeping or the carers/nursing staff on each floor.
It's good to see such a great team all pulling together.

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Review from John M (Brother of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is gravely ill with Pulmonary Fibrosis and after a long stay in hospital has been transferred into Ashley Court. The whole experience from before his move when everything was explained clearly through the move, settling in and the care he is getting now has been excellent. The staff are
professional, but more importantly, caring and kind.

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Review from Maureen S (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In 4 years of care I have nothing but positive things to say. The staff are impressive with attention and care of my mother. The food is excellent with a variety of choice. The home always is clean and smells good. When minor issues have risen, they have been addressed promptly with respect for
concern.
As homes go, having investigated prior to having my mother in Ashley Court, I was grateful it was recommended to me.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Ashley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Ashley Court Care Home is calculated as follows: ( (626 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 712 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Gigy

Gigy Johnson

Job Title: Home Manager

Joined: 2019

“There are lots of staff at the home and we are now enlisting the help of a local agency to ensure we can provide the maximum level of care required for every resident. Lots of residents come to us through recommendations and we have a great reputation within the area.”


Ancy

Ancy Shaji

Job Title: Deputy Manager

Joined: 2014

Many of our staff are long-serving, which is a testament to the atmosphere we create. Staff are comfortable and happy to work and we provide them with a high level of support at all times. We’re always in touch with families so they know their loved ones are being well looked after.