EXCLUDED STANDARD HAIRDRESSING FEES AND Taxi
Visiting residents daily from 10.00 - 19.00
Private car park at rear, access via Lansdown Avenue and Blair Road
Salt Hill Care Centre has a Review Score of 9.0 (8.980) out of 10, based on 6 reviews in the last 2 years. Over all time Salt Hill Care Centre has 12 reviews.
Review from J M (Son of Resident) published on 1 October 2024
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Reply from David Conteh, Manager at Salt Hill Care Centre
Thank you so much for your wonderful review and for taking the time to share your positive experience with us. We are truly delighted to hear that both you and your father feel well-supported and cared for at our home. Our team works hard to create a welcoming and friendly atmosphere, and it's incredibly rewarding to know that this has made such a difference to your father's comfort and well-being. We pride ourselves on getting to know each resident personally, and your kind words motivate us to continue providing the best care possible. If there's ever anything more we can do for your father, please don't hesitate to let us know. We're always here to help. Warm regards.
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Review from Joy A (Daughter of Resident) published on 16 September 2024
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Reply from David Conteh, Manager at Salt Hill Care Centre
Dear Joy, thank you so much for your lovely feedback regarding the care your mother has received at Salt Hill Care Home and for sharing your experience with us. We are truly delighted to hear that you and your mother felt warmly welcomed and at ease from the moment you and your mother arrived. We understand how challenging dementia can be, and it's wonderful to know that you have found our team to be helpful and thoughtful throughout your visits. It's also heartening to hear that having your father with us, even temporarily, has brought you peace of mind knowing they are together and well cared for. Please don't hesitate to reach out if there is anything we can do to support your parents further. Thank you again for your kind words, they mean a great deal to all of us here. Warm regards.
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Review from Chris E (Son of Resident) published on 26 March 2024
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Reply from Francisca Ikwuegbu, Manager at Salt Hill Care Centre
Thanks very much for your honest review; it is well appreciated. We have started room decorations, and soon, it will go round the whole rooms.
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Review from L S (Daughter of Resident) published on 18 March 2024
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Reply from Francisca Ikwuegbu, Manager at Salt Hill Care Centre
Thank you very much for this fantastic review. I really appreciate it.
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Review from M R (Wife of Resident) published on 27 February 2024
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Reply from Francisca Ikwuegbu, Manager at Salt Hill Care Centre
Thanks very much for taking your time to review Salt Hill Care Centre. I really appreciate your feedback.
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Review from M S (Resident) published on 27 February 2024
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Reply from Francisca Ikwuegbu, Manager at Salt Hill Care Centre
I wish to sincerely thank you for this fantastic review.
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Review from Jonathan P (Son of Resident) published on 12 December 2022
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Review from P V (Son of Resident) published on 23 August 2019
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Review from Sarah W (Daughter of Resident) published on 22 July 2019
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Review from Samuel S (Husband of Resident) published on 9 July 2019
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Review from J A (Sister of Resident) published on 6 June 2019
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Review from J C (Sister of Resident) published on 6 June 2019
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The Review Score of 9.0 (8.980) out of 10 for Salt Hill Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.814 for Salt Hill Care Centre is calculated as follows: ( (60 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 70 Ratings = 4.814
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.166 Points relating to the number of positive Reviews for Salt Hill Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 6 Positive Reviews ÷ 10.6 = 0.566
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Sep 2023
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