A very caring, well-organised care home. All the staff go out of their way to be supportive
Paul S (Son of Resident)
The staff always have time for her and are very good with her. They always keep us well informed,
Pat G (Daughter of Resident)
the care and service our mum is getting we couldn't wish for more.
Tina C (Daughter of Resident)
Acorn Lodge Care Home - Avery Healthcare has a Review Score of 9.8 (9.791) out of 10, based on 10 reviews in the last 2 years. Over all time Acorn Lodge Care Home - Avery Healthcare has 49 reviews.
Review from Lewis S (Grandson of Resident) published on 25 January 2018
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Review from Amy W (Granddaughter of Resident) published on 25 January 2018
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The range of activities for the residents are fantastic and it's so lovely to see my nan enjoying all of these.
Thank you to all at Acorn!
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Review from Caroline D (Daughter of Resident) published on 23 January 2018
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Review from John S (Son of Resident) published on 27 April 2017
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Review from Ian D (Son of Resident) published on 16 March 2017
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Review from Brian B (Son of Resident) published on 8 December 2016
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Review from Anne S (Great-Niece of Resident) published on 15 November 2016
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Review from Jayne S (Daughter of Resident) published on 4 November 2016
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Review from CTL (Sister of Resident) published on 1 November 2016
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The Review Score of 9.8 (9.791) out of 10 for Acorn Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Acorn Lodge Care Home - Avery Healthcare is calculated as follows: ( (115 Excellents x 5) + (5 Goods x 4) ) ÷ 120 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.833 Points relating to the number of positive Reviews for Acorn Lodge Care Home - Avery Healthcare is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Apr 2023
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