Kirkwood Court Care Home

Kirkwood Drive, Kenton, Newcastle upon Tyne NE3 3AX
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9.6 89 Reviews
  • Kirkwood Court Care Home, Newcastle upon Tyne
Situated in the peaceful, residential area of Kenton, Kirkwood Court Care Home offers personalised residential and residential dementia care to older people.

The friendly home offers beautiful en-suite bedrooms, comfortable communal areas and hair salon. The premium rooms offer patio access to the lovely garden area, perfect for afternoons spent in the sunshine.

Kirkwood Court has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Kirkwood Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Kirkwood Court and the team is dedicated to supporting residents in building strong relationships in the Kenton neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Kirkwood Court to provide the kindest care possible to all residents.

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Care Provided by Kirkwood Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Douglass (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kirkwood Court Care Home Reviews (89)

Total of 89, showing 21-40
9.6

Kirkwood Court Care Home has a Review Score of 9.6 (9.630) out of 10, based on 17 reviews in the last 2 years. Over all time Kirkwood Court Care Home has 89 reviews.

Overall Experience

  • 69
  • 17
  • 3
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Date Published

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72

Review from Vicki E (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a lovely atmosphere when I visit Kirkwood Court and this can be attributed to the staff who are always friendly and welcoming. The accommodation is excellent and the grounds are lovely. My father has dementia and is unable to communicate his needs clearly but the carers have taken the
time to get to know his personality, likes and dislikes so they are able to address his needs and wishes. The well-being coordinator arranges a variety of fun and engaging activities and entertainment which Dad enjoys. I am very grateful that all family members are involved in discussing his care and the carers keep us well informed with frequent telephone calls. I feel confident that he is treated kindly and that he is in a safe environment.

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Review from Val B (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and other family members, who visit my elderly father at Kirkwood Court Care Home on a regular basis, have always been very impressed by the high level of care offered and delivered. All of his carers are dedicated to looking after my father with the utmost patience and attention to detail.
They listen to both his requests, and ours, and are always on hand with a smile and a cheerful disposition. The home itself is clean and immaculate and the food served is delicious and nutritious. I know that my father is very happy and settled at Kirkwood Court Care Home and I could not wish for a safer and more caring environment for him.

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Review from Peter H (Son of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had dementia and was fortunate enough (after research by my wife) to come to spend her last 2 years in Kirkwood Court. It was a difficult time because of COVID. The staff at Kirkwood became her family when we couldn’t be there. They were amazing. The care, kindness, consideration, tolerance,
acceptance and understanding shown to a confused 88-90-year-old were outstanding. We, as her family in the UK and abroad, were also supported. Her end-of-life care was as good as it could ever possibly be and I speak as a very senior NHS consultant. Accepting that a parent has to go into long-term care can never be easy but I cannot thank Kirkwood Court enough for looking after my mum so well. I shall be forever grateful.

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Review from H J (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the best of care from the staff in the home. Their patience, kindness and skills helped to make her final years comfortable, safe ad positive. The home has a lovely feeling residents are well supported and treated with dignity and love. Thanks to all the staff for their care and attention.

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Review from Gillian W (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was admitted to Kirkwood Court in January and I can honestly say it was the most upsetting time for us all at home. A care home is the last place she would want to be and we were extremely anxious about what lay ahead. So far our experience has been fantastic! The staff are amazing they are so
friendly, caring and constantly interacting with her and I feel that she is well looked after. The home is clean and nice but more importantly, it has a lovely feel. There is often music playing, people chatting and the sound of laughter the staff keep me updated on how she’s been and speak to me like friends. I can’t recommend Kirkwood Court enough! 5*.

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Review from K S (Friend of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I was not able to visit my friend due to the pandemic I found your staff very helpful. I was able to know how my friend was when I telephoned. I was also informed of any decisions that were made. I found the arrangements for visiting were very good - when it was allowed. I was pleased to see
my friend was able to take part in the various activities through the photographs that were taken and displayed.

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Review from G L (Son of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication improving with regular resident/management skype meetings. Feedback on residents' well-being occurring. Getting easier to visit my relative.

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Review from Margaret F (Wife of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful room with private facilities. Adequate and varied food. Very clean. Helpful and friendly. Excellent and friendly care. Lovely well kept garden to exercise in.

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Review from Peter W (Son of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam was admitted to Kirkwood in 2018 after becoming unable to manage in her own home. From the moment she arrived until she left just a few weeks ago to stay in a nursing home in Sheffield my sister and I have been hugely impressed by the care and commitment of every single member of staff. Not
only have they cared for our mam wonderfully well, but we have been made to feel really welcome every time we have visited. Obviously, Covid presented major challenges but at no time did we feel mam was at serious risk as the staff ensured protocols were in place to ensure the safety and wellbeing of all the residents. We would have no hesitation in recommending Kirkwood to anyone needing to be in a care home.

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Review from Kathleen K (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two and a half years at Kirkwood, and in that time, which included the pandemic with all its difficulties, she was cared for with wonderful dedication. All the staff, from domestic/housekeeping to carers, administrators and senior staff, were unfailingly kind, patient, helpful and resourceful
to both my mother and to us as family and friends. I have already heartily recommended Kirkwood and will continue to do so.

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Review from Michael M (Great-Nephew of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be very helpful and caring towards the needs of my great Aunty. I have not been able to visit as much as I would have liked due to the current restrictions but, think it has been handled very well. I work in a different County as an officer in the fire service and the
staff have been great in arranging a through the window visit so I can be at least satisfied my Aunty is well. They seem to go above and beyond, by bringing my Aunt to the window as I return home from a shift.

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Review from K Y (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are professional, caring, enthusiastic well trained and all are kind and are prepared to go the extra mile to make my father comfortable, obviously, I only have very limited contact 30 minutes per week and I hope these observations continue when I'm not around. My father has had a few concerns
but they are sorted immediately.

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Review from Nigel B (Nephew of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, staff are smashing, lovely and clean. Very enjoyable visit, much appreciated.

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Review from Peter K (Husband of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is keeping very well in Kirkwood Court. She is well cared for by very dedicated staff who are very kind to her and me.

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Review from J C (Sister of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring.
Excellent care home.
Staff are friendly and go the extra mile for residents.
Food is good, nice and nutritious.
Plenty of activities.

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Review from Ashley M (Granddaughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers I have come into contact with have been lovely and helpful.

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Review from D G (Sister of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my relative came to Kirkwood Court Care Home he has been very happy. The staff are brilliant and engage with him all the time, they encourage him to get involved with activities and always look after his well-being. They have kept me well informed throughout the pandemic and went to great lengths
to protect residents.

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Review from Natalie R (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful and I know my mum is safe and cared for.

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Review from J R (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Well organised visit to see my mum, good set up for testing and separate visiting area with staff bringing mum down to the room and collecting at the end of the visit. I have been pleased to get more regular telephone updates on how mum is getting on (medication/ailments etc) from care staff as it can
be difficult relying on updates from mum.

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Review from Sarah R (Granddaughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been in this home for 4 years now, and I have never once had any issues with the way she is looked after. She is always immaculate ad is always happy. I can sleep at night knowing she is getting the best possible care. Even during the pandemic, I haven't had to worry at all about her.
Thank you for all the hard work to make it such a happy place for my Grandma.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Kirkwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Kirkwood Court Care Home is calculated as follows: ( (139 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 200 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkwood Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Angela

Angela Douglass

Job Title: Home Manager

Joined: 2019

“For me, kind care is happiness, when you are happy, the people you love are happy and that’s what really matters.”


As a dedicated healthcare professional, Angela has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Angela joined HC-One in 2019 and closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Angela remarked:


“There’s nothing more rewarding in the world than knowing you have a made real difference to someone’s life”


Angela’s proudest achievement was winning a national care award for her hard work and dedication to Residents.


Outside of work, Angela enjoys gardening, shopping, spending quality time with loved ones and visiting car boot sales.


If you would like to find out more information about Kirkwood Court, Angela would be pleased to welcome you for an informal discussion, over the phone.