Kirkwood Court Care Home

Kirkwood Drive, Kenton, Newcastle upon Tyne NE3 3AX
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9.6 89 Reviews
  • Kirkwood Court Care Home, Newcastle upon Tyne
Situated in the peaceful, residential area of Kenton, Kirkwood Court Care Home offers personalised residential and residential dementia care to older people.

The friendly home offers beautiful en-suite bedrooms, comfortable communal areas and hair salon. The premium rooms offer patio access to the lovely garden area, perfect for afternoons spent in the sunshine.

Kirkwood Court has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Kirkwood Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Kirkwood Court and the team is dedicated to supporting residents in building strong relationships in the Kenton neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Kirkwood Court to provide the kindest care possible to all residents.

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Care Provided by Kirkwood Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Douglass (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kirkwood Court Care Home Reviews (89)

Total of 89, showing 41-60
9.6

Kirkwood Court Care Home has a Review Score of 9.6 (9.630) out of 10, based on 17 reviews in the last 2 years. Over all time Kirkwood Court Care Home has 89 reviews.

Overall Experience

  • 69
  • 17
  • 3
  • 0
  • 0

Date Published

89
4
8
17
72

Review from Julie B (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care my mam receives. In my opinion, all of her needs are met in every way. She is so happy here and calls it her home. All members of staff are very respectful towards my mam. I wouldn't change a thing, she is so happy.

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Review from Linda I (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Kirkwood Court Care Home to be highly professional, caring and very friendly. The care and attention given to my mother exceeds my expectations in all situations. The attitude and concern over this past year has been amazing in conditions that no one could have anticipated,
they have kept their residents alive and well in the direst of circumstances. Respect.

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Review from Jacky W (Daughter of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Correspondence between myself and Kirkwood Court has been frequent and informative. I have received fortnightly telephone calls, monthly newsletters (with updates about guidelines - local and national and HC One), also about activities. There has also been monthly Zoom meetings. I was very touched by
the attentiveness towards me and my mother on her 90th birthday. We had a closed window visit and they had brought a cake and some presents into the room so I could watch her open them. The staff are wonderful!

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Review from Sarah M (Granddaughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who care for my nana are amazing. Each and every one of them have a lovely nature and personality. My nana loves them all. My nana now is settled and knows that Kirkwood is her home. She is content and appears happy. She has met some lovely people.

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Review from L P (Niece of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been well cared for in this care home, certainly, since Covid. It has been very difficult to visit, but frequent phone calls have been made to make sure all my aunt's needs are met, which they have been.

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Review from Peter I (Son of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members have been brilliant under continuing difficult times. They are always happy to help and with a smile.

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Review from S A (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted after a spell in hospital, it was a difficult time for the family but the staff were very friendly and supportive they erased our worries and concerns. The care he is receiving is excellent and we are happy with all aspects of the care home.

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Review from J K (Husband of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to Covid, I visited almost every day. Since then visits have been restricted to six garden/dining room visits since March 2020. I have used facetime several times and although my wife is unable to respond I can see that she is well which is important to me. I have been very impressed by those
who organised the visits.

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Review from Suzanne S (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kirkwood Court provides a safe and welcoming place for my mother to live. They are a wonderful team, dedicated and professional. Residents are treated with respect and dignity.
The team keep very good contact with the family of residents, keeping us up to date with all activities. The team also respond
well when my mother has needed medical care and treatment.
I feel confident that my mother is in the best hands and that they are meeting all of her sometimes complex needs.
They work so hard and our entire family are extremely thankful to each and every one of the team.

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Review from V R (Friend of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is always happy when we speak. She says there is always something going on and everyone is always friendly.

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Review from Lyn D (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Kirkwood for 3 years now, and during that time, I think it's fair to say that there have been quite a few changes in all respects, however, the current manager and staff are doing a great job, especially during these difficult times.


Every area of the home is and always

has been kept spotlessly clean, smells fresh and is very nicely furnished. Dad has a lovely spacious room, he says the food and snacks are good with plenty of choices and there are activities provided by the well-being coordinators (who are also doing a fab job in these trying times) who wish to partake in them.


As I live at the other end of the country, I have only been able to visit Dad once face to face since lockdown in March, as the home is taking every step to remain Covid-free, but it's comforting to know that Dad is well looked after and safe, and they contact me whenever there is something I need to know about him or his care.


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Review from Susan R (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just visited my mam today. Staff supported my mam as her hearing is bad. My visit was enjoyable as I haven't seen her since lockdown. The support from the wellbeing girls was amazing. Thank you all for everything you do.

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Review from Pamela H (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Kirkwood over two years ago. As you can imagine it's extremely difficult leaving your mum with complete strangers. As soon as Mum moved in she was like family. The staff treat her like they would their own mum. It's such a relief that she's cared for so well and is thriving
in the atmosphere there. She's made lovely friends there too. She is treated with respect and dignity at all times. Fast forward to COVID. The activity planner has been so accomodating as far as arranging Skype or Zoom chats with Mum - makes my week! A huge thank you to the receptionist. I mentioned that Mum was sad as she couldn't get her roots done as the hairdresser wasn't coming in. Without missing a beat she said I'll do it for her! She actually went out and bought a box dye and did Mum's hair! Mum was over the moon! And that's the type of people they are at Kirkwood. Salt of the Earth. Highly recommend.

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Review from Frank G (Partner of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late partner was admitted to Kirkwood suffering from dementia and other conditions that come with old age. From the moment she was admitted the staff were unbelievably kind and caring towards her. Nothing was too much trouble to them in making sure my partner was comfortable. Due to the pesky virus,
I was unable to visit face to face with her and although you are able to skype with the residents I did not use this option. I could phone any time and was always put through to the staff member who was looking after my partner. They always gave a totally honest account of how things were going and when possible always let me chat with my partner. I had a few years earlier been a regular visitor to see an old friend who in her words said "this place is magic they treat me like royalty" Nuff said Kirkwood was and is the best in my opinion.

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Review from Julie I (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As you can imagine I've been extremely anxious not being able to visit my mam during the coronavirus outbreak. On contacting the home the staff have always been able to give me updates on my mams health and general wellness. Kirkwood Court have now introduced contacting my mam via video call, I've
spoken to my mam twice and you can't imagine how much reassurance this has given me. I've been able to see her and have had a brilliant experience talking to her. The activities coordinator has gone out of her way to ensure I was available.
Well done to all at Kirkwood Court.
On the survey I've put good for activities, when this is happening its excellent...but there have been months when there was very little...it has to be consistent.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Kirkwood Court Care Home

Thank you for taking the time to complete a care home review for Kirkwood Court. I am delighted that you are having a positive experience and finding the staff supportive and going out of their way at this very difficult time. I am also very pleased that the well-being staff that we have recruited are providing a great service and they truly are an asset to our team. I must apologise for the short period of time where there was no well-being staff in post, and although staff did their utmost at this time, there was a period where we did not have a dedicated Wellbeing Coordinator leading activities. I am happy that we have been able to rectify this and you have seen the difference this has made.


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Review from Cyril I (Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have enjoyed being here.
The staff are very helpful.
Food is excellent.
Bedroom very good.
Place kept very tidy and clean.

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Review from Anne M (Sister of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the overall view of Kirkwood excellent. The staff are patient and kind to my brother, they go out of their way to help in every way. This means a lot to me and my family.

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Review from Lynne M (Stepdaughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The short time that my step-dad was in this care home the service and care for him was outstanding. I have to say as I have worked in a few care homes that this is the best one I have been in for the care and fantastic staff. So I would like to say a big thanks from the family.

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Review from David R (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only recently been admitted (2 days) so a long term appraisal isn't possible, but first impressions are that the home and staff are excellent. The staff seem justifiably proud of the home and endeavour to provide the best care possible.

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Review from K N (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so kind and thoughtful and patient with my father and his family in a difficult situation. We all were treated with dignity and respect. My father made a good recovery following his respite time in the home and that is due largely due to the care and support of staff and health services.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Kirkwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Kirkwood Court Care Home is calculated as follows: ( (139 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 200 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkwood Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Angela

Angela Douglass

Job Title: Home Manager

Joined: 2019

“For me, kind care is happiness, when you are happy, the people you love are happy and that’s what really matters.”


As a dedicated healthcare professional, Angela has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Angela joined HC-One in 2019 and closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Angela remarked:


“There’s nothing more rewarding in the world than knowing you have a made real difference to someone’s life”


Angela’s proudest achievement was winning a national care award for her hard work and dedication to Residents.


Outside of work, Angela enjoys gardening, shopping, spending quality time with loved ones and visiting car boot sales.


If you would like to find out more information about Kirkwood Court, Angela would be pleased to welcome you for an informal discussion, over the phone.