Kirkwood Court Care Home

Kirkwood Drive, Kenton, Newcastle upon Tyne NE3 3AX
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9.6 89 Reviews
  • Kirkwood Court Care Home, Newcastle upon Tyne
Situated in the peaceful, residential area of Kenton, Kirkwood Court Care Home offers personalised residential and residential dementia care to older people.

The friendly home offers beautiful en-suite bedrooms, comfortable communal areas and hair salon. The premium rooms offer patio access to the lovely garden area, perfect for afternoons spent in the sunshine.

Kirkwood Court has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Kirkwood Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Kirkwood Court and the team is dedicated to supporting residents in building strong relationships in the Kenton neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Kirkwood Court to provide the kindest care possible to all residents.

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Care Provided by Kirkwood Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Douglass (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kirkwood Court Care Home Reviews (89)

Total of 89, showing 61-80
9.6

Kirkwood Court Care Home has a Review Score of 9.6 (9.630) out of 10, based on 17 reviews in the last 2 years. Over all time Kirkwood Court Care Home has 89 reviews.

Overall Experience

  • 69
  • 17
  • 3
  • 0
  • 0

Date Published

89
4
8
17
72

Review from L E (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind staff, good food and generally a happy atmosphere.

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Review from M J (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been here for 2 years and we are more than happy with the service provided. All issues are dealt with (i.e., health) immediately. As Mam is on the dementia floor we would like to praise all staff, including housekeepers and entertainment. Nothing is too much trouble for them. We leave here after
visiting, knowing Mam is in safe hands. Well done everyone.

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Review from T R (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything fine and pleased with everything, especially with the hygiene.

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Review from J S (Daughter of Resident) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mam was brought to Kirkwood Court as a Respite Resident, she absolutely loves it here, the staff are lovely, always very approachable, her room is lovely, and the day rooms are just as nice. Mam has been out a few times on the minibus with other residents having trips out, which she loves.

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Review from W C (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last week of my Dad's care, everything has 100% improved. Thank you to all the staff for listening to my concerns. Our Dad has changed and needs more attention and at the moment his needs are being 100% met. Thank you for listening.

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Review from Liz W (Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mam was brought to Kirkwood Court as a Respite Resident, she absolutely loves it here, the staff are lovely, always very approachable, her room is lovely, and the day rooms are just as nice, we attended a music event tonight, was absolutely brilliant, so many residents up dancing, all were singing,
including staff, a very enjoyable evening, can't wait until next one, but most of all, thank you so much for taking such good care of our Mam

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Review from Susan H (Wife of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident here since November 2016 and I am very happy with the care he has received since coming here. The staff all look after him very well and they are friendly and welcoming. I feel comfortable knowing that he is safe and well looked after.

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Review from Raymond C (Brother of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother has been a resident in Kirkwood Court for the past three weeks and it has surprised me how quickly he has settled to his new surroundings. He was made very welcome by both the manager and the staff. The rooms are immaculate and he likes the food, which is of very good standard. Most of all
the staff are very caring and understanding and nothing is too much trouble for them.

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Review from J R (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Kirkwood for 4 months, he has settled well due to amazing staff. He has also put of 7 kilos of weight which we are very happy about. He is now a permanent resident which gives us both peace of mind. I never thought my Dad would like living in a care home but, because of the staff,
(carers and housekeeping), he does and at 91 years old that's amazing.

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Review from P W (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smart, clean. Staff are attentive and caring. Expensive, but you only get what you pay for. Meals are good but service is poor. A plus.

Reply from Clare Sheehan, Careline Advisor at Kirkwood Court Care Home

Thank you for the positive review made in respect of your experience at Kirkwood Court. In response to your comments where you feel the meal service could be improved we have taken the following action. The Home Manager is working with the catering team to review the meal service and we are seeking the comments from other residents who use the service to support us with this. I am happy that you enjoyed your stay and thank you for your kind words, here at Kirkwood Court we strive to deliver the best possible experience for all people who use the service.


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Review from J R (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our first choice from three local care homes. It's comfortable and secure warm and friendly. Could do with chairs that help raise residents from them.
Only one niggle when evening meal comes the meat or poultry is hard or dry.

Reply from Clare Sheehan, Care Advisor at Kirkwood Court Care Home

Thank you for the positive comments made in respect of your experience at Kirkwood Court. In response to your comments where you feel we could improve, we have reviewed our protein products with the Chef and we will seek feedback from Residents living in the care home. Our Residents who require specialist equipment are assessed and where required this is supplied.


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Review from Jo H (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely decor and kept very clean. The majority of staff are kind and helpful and really looked after my mum in the 4 months. She was there until her needs became more that of a nursing home. Do feel it was understaffed and that did impact on how quickly they could help her.

Reply from Clare Sheehan, Care Advisor at Kirkwood Court Care Home

Thank you for taking the time to give feedback about Kirkwood Care Home and it is great to hear your positive comments. We do thoroughly assess staffing levels required, to ensure we have sufficient staff to meet the needs of all Residents, but apologise if you felt that any delay was experienced.


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Review from Lesley H (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Can't fault anything. Friendly staff who are extremely professional. Spotlessly clean. Amazing home cooked food. Definitely, home from home.
I think the care home management team are a cut above the rest.
All staff are more than happy to go the extra mile for their residents and
also relatives.

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Review from Kimbel C (Granddaughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana became a resident of Kirkwood Court in North Kenton, they were great with her. I would like to thank them all for looking after my nana before she passed. Thank you again.

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Review from Janet G (Daughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the home is not as good as it was when my mother first became a resident 3 yrs ago. The home had more staff then, 3 carers and a senior carer every day. Now when I go in, it's not very often that there are more than 2 carers and a senior. Therefore personally I think the home is understaffed
for the amount of care that the residents need, the carers they have far too much paperwork to see to, which takes the time away from the care of the residents. Also then I was very impressed with not just the care but also the activities that were taking place every day, but sadly that also seems to be no more. Again it is not very often activities take place like it used to. Hopefully, these are just hiccups and the standards return.

Reply from Claire Hurworth, Careline Manager at Kirkwood Court Care Home

Thank you for your review, we appreciate all feedback received as it helps us to improve our service where required. The ground floor is for residential residents and we expect and indeed promote a certain level of independence. There is a maximum of 25 Residents and we have always allocated a senior carer and two care assistants to this floor, even if there is a reduction in the occupancy. Staffing levels are measured against the dependency of the Residents and when there are more Residents with higher dependencies, we put an extra member of staff on the ground floor to help - this may be just in the morning, around meal times or on some occasions for the whole shift. This has occurred more so lately than in the past, as we have had an influx of new Residents. The staffing at night is sometimes increased from two to three, and we have a good relationship with the local colleges and universities so it is rare that we do not have a student on work placement too. We have struggled to recruit to our Wellbeing Coordinators maternity leave, however, the care staff have been working very hard to entertain those Residents who do want to take part. We have had some wonderful entertainers visit the home, and we have regular armchair exercises, sing alongs, rookie golf, weekly bus trips and the students do a lot of one to one reminiscing. Our planned Christmas program of activities is exciting and sure to please. We do hope this puts your mind at rest, however, please do speak to the Home Manager should you require further information or assistance


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Review from Brenda G (Daughter of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

For a number of needy residents, this home is (and has been for some time) understaffed. Too much paperwork for staff to give priority attention to residents.

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Review from M F (Respite Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Secure home - not able to wander in or out. Clean and comfortable. Staff good and helpful. Residents always appear content and well looked after. My mother was a resident several years ago and my husband and I use a chiropody service they provide. We now have been involved for over 15 years.

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Review from Nicola L (Granddaughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely care home. Very clean and very friendly. Everyone speaks as they pass you and always very polite if you ask about anything. My granddad is very well cared for here.

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Review from Lorna R (Wife of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, there has been a change of ownership of the home which resulted in a large turnaround of staff which has been unsettling to the residents. Overall, the home is clean, food is acceptable and the staff are very helpful and pleasant.

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Review from M R (Son of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently gone into care at Kirkwood Court. Our family is most impressed at the standard of service we have received from the care home.
Management staff dealt with my mother's application for care in the most professional manner.
And since entering the home the care staff have been exemplary
in welcoming her and facilitating her settling, in what by any standards is a traumatic experience after her long stay in hospital.
Long may this quality of service continue.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Kirkwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Kirkwood Court Care Home is calculated as follows: ( (139 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 200 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkwood Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Angela

Angela Douglass

Job Title: Home Manager

Joined: 2019

“For me, kind care is happiness, when you are happy, the people you love are happy and that’s what really matters.”


As a dedicated healthcare professional, Angela has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Angela joined HC-One in 2019 and closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Angela remarked:


“There’s nothing more rewarding in the world than knowing you have a made real difference to someone’s life”


Angela’s proudest achievement was winning a national care award for her hard work and dedication to Residents.


Outside of work, Angela enjoys gardening, shopping, spending quality time with loved ones and visiting car boot sales.


If you would like to find out more information about Kirkwood Court, Angela would be pleased to welcome you for an informal discussion, over the phone.