Kirkwood Court Care Home

Kirkwood Drive, Kenton, Newcastle upon Tyne NE3 3AX
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9.6 89 Reviews
  • Kirkwood Court Care Home, Newcastle upon Tyne
Situated in the peaceful, residential area of Kenton, Kirkwood Court Care Home offers personalised residential and residential dementia care to older people.

The friendly home offers beautiful en-suite bedrooms, comfortable communal areas and hair salon. The premium rooms offer patio access to the lovely garden area, perfect for afternoons spent in the sunshine.

Kirkwood Court has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Kirkwood Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Kirkwood Court and the team is dedicated to supporting residents in building strong relationships in the Kenton neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Kirkwood Court to provide the kindest care possible to all residents.

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Care Provided by Kirkwood Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Douglass (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kirkwood Court Care Home Reviews (89)

Total of 89, showing 81-89
9.6

Kirkwood Court Care Home has a Review Score of 9.6 (9.630) out of 10, based on 17 reviews in the last 2 years. Over all time Kirkwood Court Care Home has 89 reviews.

Overall Experience

  • 69
  • 17
  • 3
  • 0
  • 0

Date Published

89
4
8
17
72

Review from M P (Father-in-law of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place. Staff are friendly and professional. They all work very hard but still have time to help you.

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Review from Doreen H (Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Kirkwood Court for about a year. It is my home and it's great, I love it. I have made lots of friends and the staff are all very nice, they look after me. I go on trips on the bus to different places. Food is lovely and I'm eating too much. I would recommend living here.

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Review from Carol B (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is above and beyond my expectations. The staff have been amusing in their and care towards my father. We have had a difficult time of late and they have helped in every way they possibly could. The home is immaculate and the food is fabulous, I have been very happy with Kirkwood Court.
The lady on the second floor has been an absolute godsend to us all

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Review from K M (Granddaughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandmother has been in Kirkwood Court she settled in very well. Care staff and management staff are wonderful and always there to help. It is a very clean and well presented. Food is excellent. I would recommend highly a really good home.

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Review from Lily I (Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanking you all for all of your kindness, you are wonderful people. Lots of love.

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Review from A P (Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are good people, the food is excellent. The staff are very helpful and the manager.


Thank you very much for caring of me, I have made lots of friends at Kirkwood. My favourite is the entertainment.


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Review from R A N (Nephew of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-uncle was very independent and became very depressed following a diagnosis of Alzheimer's as he couldn't cope on his own anymore. He eventually agreed to a week of respite care. Although we were not close I was lucky enough to have the opportunity to visit when he was staying at Kirkwood
Court. It wasn't until recently when I visited another care home that I realised how lucky my great-uncle had been. On my visit, I was greeted by the Manager who offered me a coffee and took me to his room. It was lovely, well decorated, clean and tidy, just like the rest of the home. He was never a joiner, and I was very surprised that he agreed to go to the dining room when a carer came to get him for tea. He looked really well and happy. There was great banter between the staff and the residents. I wanted to write a review as a thank you to the Manager and the fantastic team as this was the last time I saw my great-uncle and because of this, I can remember him at his best.

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Review from V E (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When mum went into the home we ordered 'tags' for her clothes for when they were to be laundered. She has been in the home for three months and she is still awaiting the 'tags'.
Otherwise, she seems quite happy and is now getting to know the staff.

Reply from Claire Hurworth, Careline Manager at Kirkwood Court Care Home

We endeavour to supply laundry tags as soon as we have new residents but have experienced some difficulties with our current supplier, this is being investigated and we expect this to be resolved shortly. We work hard to manage residents laundry to a high standard and in this circumstance offered the family a full refund to purchase tags at their chosen supplier.


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Review from Rhona H (Daughter-in-law of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Telephone messages could be passed onto our relatives as they worry if they don't know why we aren't visiting. Apart from that, everything is fine.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Kirkwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Kirkwood Court Care Home is calculated as follows: ( (139 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 200 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkwood Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Angela

Angela Douglass

Job Title: Home Manager

Joined: 2019

“For me, kind care is happiness, when you are happy, the people you love are happy and that’s what really matters.”


As a dedicated healthcare professional, Angela has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Angela joined HC-One in 2019 and closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Angela remarked:


“There’s nothing more rewarding in the world than knowing you have a made real difference to someone’s life”


Angela’s proudest achievement was winning a national care award for her hard work and dedication to Residents.


Outside of work, Angela enjoys gardening, shopping, spending quality time with loved ones and visiting car boot sales.


If you would like to find out more information about Kirkwood Court, Angela would be pleased to welcome you for an informal discussion, over the phone.