The Grand Cedars Nursing Home has a Review Score of 9.8 (9.818) out of 10, based on 13 reviews in the last 2 years. Over all time The Grand Cedars Nursing Home has 14 reviews.
Review from M H (Wife of Resident) published on 3 February 2025
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Review from C H (Daughter of Resident) published on 3 February 2025
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Review from J B (Daughter-in-law of Resident) published on 8 August 2024
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Review from Alison M (Sister-in-law of Resident) published on 7 August 2024
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Review from Sandeep M (Daughter-in-law of Resident) published on 7 August 2024
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Review from K V (Father of Resident) published on 2 July 2024
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Reply from Lucky Brar, Home Manager at The Grand Cedars Nursing Home
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you had a great experience.
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Review from J V (Resident) published on 2 July 2024
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Reply from Lucky Brar, Home Manager at The Grand Cedars Nursing Home
Your kind words about our team are really appreciated. Thanks for choosing us!
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Review from Minh P (Brother of Resident) published on 27 May 2024
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Reply from Lucky Brar, Home Manager at The Grand Cedars Nursing Home
Thanks for your feedback. We're constantly trying to improve our services, so your feedback is valuable. We are so happy to read that your experience has been very positive.
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Review from Stuart B (Son of Resident) published on 21 May 2024
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Reply from Lucky Brar, Home Manager at The Grand Cedars Nursing Home
Thanks for your feedback. We're constantly trying to improve our services, so your feedback is valuable.
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Review from E B (Daughter of Resident) published on 15 March 2024
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Reply from Lucky Brar, Home Manager at The Grand Cedars Nursing Home
Thanks for your feedback. We believe everyone deserves outstanding care, so your input is valuable.
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Review from N B (Son of Resident) published on 12 March 2024
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Reply from Lucky Brar, Home Manager at The Grand Cedars Nursing Home
Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable.
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Review from L F (Brother of Resident) published on 19 February 2024
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Reply from Lakhvir Brar, Compliance Manager at The Grand Cedars Nursing Home
Thanks for your feedback. We’re constantly trying to improve our services, so your feedback is valuable. We are so happy to read that your experience has been very positive.
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Review from E B (Daughter of Resident) published on 19 February 2024
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Reply from Lakhvir Brar, Compliance Manager at The Grand Cedars Nursing Home
We’re really grateful and appreciate you taking the time to share your experience with us. We understand the inconvenience caused by missing clothes. Your concern has been highlighted with Home Management and they are investigating the matter. We hope this gets resolved soon. In the meantime, please know that your feedback is important to us. We value any insights that can help us do better.
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Review from A B (Daughter of Resident) published on 11 September 2022
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The Review Score of 9.8 (9.818) out of 10 for The Grand Cedars Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.818 for The Grand Cedars Nursing Home is calculated as follows: ( (128 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 154 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Grand Cedars Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Director
Kamaljit Kaur is a dynamic healthcare professional with over two decades of dedicated experience in nursing, management, and entrepreneurship. Her leadership and unwavering dedication make her a valuable asset in ensuring the well-being of residents in The Grand Cedars Nursing Home.
Job Title: Home Manager
Joined: 2023
As a Compliance Manager/Home manager specializing in the healthcare sector, Lakhvir brings a wealth of experience and expertise to the field. With a proven track record in ensuring regulatory adherence and maintaining the highest standards of care, She plays a pivotal role in upholding the integrity and quality of services within the care home environment.