Bassett House Care Home

Cloatley Crescent, Off Station Road, Wootton Bassett, Swindon SN4 7FJ
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9.5 39 Reviews
  • Bassett House Care Home, Swindon
Bassett House is a new luxury Care Home providing accommodation for frail older people together with a specialist unit to care for older people with dementia type illnesses. The home is able to care for sixty three clients in comfortable surroundings. Bassett House is situated on the outskirts of Wootton Bassett, set in landscapes grounds.

This newly built home offers all the advantages of a purpose built building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite shower rooms and in addition there are supported bathrooms. Carers encourage residents to bring in their personal belongings, for example, pictures and ornaments, to personalise their rooms. The home has three separate lounges and dining rooms. It also has a cinema room, where residents can enjoy their favourite films. From the upper floors of the home one can enjoy the views over the surrounding Wiltshire countryside.

Within Bassett House, the philosophy and culture is based on “relationship centred care” and this is the principal approach to care provision. Professionals seek to integrate this into all aspects of the home, with the aim of building stronger relationships between residents, staff, relatives, friends, and the wider community.

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Care Provided by Bassett House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 63 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jacqueline Moss (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bassett House Care Home Reviews (39)

Total of 39, showing 1-20
9.5

Bassett House Care Home has a Review Score of 9.5 (9.455) out of 10, based on 10 reviews in the last 2 years. Over all time Bassett House Care Home has 39 reviews.

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Review from Ann G (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care at Bassett House Care Home, we couldn't have asked for more. The carers were friendly and took care of Mum's needs very well.
Her room was kept in a clean and comfortable manner and nothing was too much trouble.

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Review from Christine D (Friend of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints, it's a really lovely place. The staff are very polite, the home is spotless. The nurses, carers and everyone that works in the home is really wonderful. I have been in the home at least once or twice a week, I've never met such lovely people at "Bassett House Care Home". They are
all excellent people, no problems whatsoever.
Lovely to meet them when I go over to see a patient. Excellent.

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Review from Julia C (Niece of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle lived in Bassett House Care Home from September 2022 to March 2024. The care, kindness and respectfulness of the staff were exemplary. Everyone was so friendly to him and to the whole family. There were lots of different activities, and the staff tailored them to my uncle’s needs. For example,
he loved music, so every day, after breakfast, they would play old songs for him in the dining room. Staff would always have a chat with him and encourage him to join in with the events going on. They also helped myself and my family understand how to deal with dementia and some of the issues that he had. The home was always clean, warm and welcoming, and we were kept informed of changes and plans for the future.
I would thoroughly recommend this care home.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for such a kind review. It was our pleasure to support your uncle and we thank you for entrusting us with his care. He was a lovely man and is missed by the team as are all of you. Thank you for taking the time to make these comments.


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Review from Leanda B (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided is good, any questions raised are answered promptly and with care. The staff are friendly and welcoming.
On the minus side, more interaction with residents and more activities would be welcomed.
The home is undergoing a refit and I think this will greatly benefit residents.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for taking the time to review Bassett House. I am glad to hear that you find the service responsive and I appreciate your kind comments about the staff. I would be interested to hear of any concerns you may have so that we can address these and improve. Please feel free to come and see me when you have time.


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Review from E J (Daughter of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was accepted at very short notice. On arrival, she was welcomed by the manager and senior nurse. From the onset, we were listened to and supported in every way.
Her stay was relatively short but she was treated with care and dignity in her last days. I cannot fault the care she was given. Thank
you.

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Review from Mary B (Wife of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding standard of care and kindness.

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Review from Rosalin W (Sister-in-law of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister-in-law went into Bassett House, she was very poorly, not moving about much.
After being at Bassett House, there was a marked improvement. She was much more alert and able to feed herself.
The staff took time to speak to her and keep her clean and tidy.
She enjoyed the entertainment,
singing, fireworks, etc. Also, the staff made her feel wanted.
Thank you so much for all you did for her.

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Review from Elaine S (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went for respite here for three weeks. The service to get Mum into Bassett House was quick and efficient. Nurse staff were excellent, but some carers would wander off and leave Mum in the bathroom for excessive periods, which resulted in her sorting herself out, which initially was not appropriate.
Also, one member of night staff (female) was tough and did not respond to requests for a blanket, as Mum was cold. Generally however, the vast majority of staff were really kind and compassionate. The activities were good and engendered a 'we're all in this together' environment.

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Review from Carolyn L (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bassett House Care Home for nearly three years and from day one, she had the best loving care at all times and treated with dignity. The last six months have been very difficult due to end of life. Mum passed away November 2nd 2023 and the nurse on duty held her hand until the end.
They have been of great comfort to me and my sister. They are all amazing.

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Review from G P (Brother of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have nothing but praise for all the staff at Bassett House for the care given to our sister. The ward staff were always kind and courteous towards her and showed great patience when required, the office staff all seemed aware of her condition and discussed her well-being when we visit.
We
were always made to feel welcome when we visited the care home by all the staff.

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Review from Brenda H (Wife of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The 3 ladies did everything they were able to help me through a very difficult time. Nothing was too much trouble. The young people on the 2nd floor, although always busy, made time to care for my husband and for that I am grateful.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you very much for your kind words. We are so glad that everything worked out for the best and wish the both of you the very best for the future. We will share your positive comments with our staff. They will appreciate them and use them as motivation.


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Review from Vanessa S (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and attention my mother receives from the staff. All staff are very friendly and give updates on my mother's health and care. Plenty of activities and entertainment for the residents.

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Review from Kassandra S (Great-granddaughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It says leave a review for a particular month... I honestly can’t pick one month. My great gran went to this home, wow must be 3 years ago now. She was discharged from hospital severely underweight, incoherent and the outlook wasn’t good. 3 years on... she’s the bees knees. 99 years old, a good weight
and cared for like a family member. She has bad days with age-related dementia yet even then staff keep her spirits high. The staff are like family to her and honestly they are like family to me too, they go much further to check you are ok with the adjustment to a care home for your loved ones. I’ve never seen a place so clean and at times had a nosey at the food trolleys and wow. The stigma of nursing homes needs to change, this place is brilliant, I just hope if I make it that far that I will be cared for with as much dignity.

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Review from Carolyn D (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old father made the decision to move into Bassett House after a heart attack left him unable to care for himself properly. After 18 months, he, and I, would say that it was the best decision that he ever made! The care is faultless. His room is more than adequate for his needs. The staff
are amazing, friendly, welcoming and totally unflappable. Prior to the Covid restrictions the whole family were able to visit him at any time and always felt welcome. Since the "new normal" video calls have been set up and during the brief reprieve at the end of the summer, a special visiting pod was built by the very talented caretakers.
We, as a family, are very fortunate that Dad has his own mobile phone and we can converse with him at any time; that said the communication from the home is very good.
I can highly recommend Bassett House.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for your lovely comments.
During this unusual and difficult time, we are pleased that we are able to provide relatives and residents with a bit of normality and reassurance.
Hopefully, this situation changes soon and we can have family and friends visiting us as before.
We will share your positive comments with our staff. They will appreciate them and use them as motivation.


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Review from Marion L (Sister of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the service my brother receives at Bassett House. My brother is quite a poorly chap and as his illness is getting progressively worse his needs are greater. The care staff realise this and are making sure his needs are met on a daily basis. The one thing I really
appreciate is I receive a weekly update on my brother's health, as the way it is at the moment with the restrictions of the Covid virus we have not been able to visit our brother. When my brother's health allows it the care staff give him the support he needs to talk to one of our family on the telephone. It is a great relief to know our brother is being cared for at Bassett House.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for your lovely comments.
During this unusual and difficult time, we are pleased that we are able to provide relatives and residents with a bit of normality and reassurance.
Hopefully, this situation changes soon and we can have family and friends visiting us as before.
We will share your positive comments with our staff. They will appreciate them and use them as motivation.


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Review from Mike A (Husband of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was moved to Bassett House Care Home very suddenly in September 2020 from another care home, in the middle of a period of Covid quarantine and lockdown. I had to leave her and all her belongings at the door of the home like a home delivery parcel, which was very distressing for all. The staff
of the home could not have been more caring and gentle with her then, and have been ever since. Nothing seems to be too much trouble for them. My MS-disabled and dementia afflicted wife can be scared of hoists and personal care - the home has put in place a regime where at least two help her and reduce stress and anxiety. During Covid, it has not been possible to visit my wife, but the care home staff have set up video meetings between my wife and the family to enable us to see each other and talk. All in all, I fell that my wife is at ease in Bassett House, and I feel she will be well cared for in the future in event of something unpleasant happening to me, whether minor, major or mortal.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you very much for your lovely review.
During this unprecedented and difficult times although we have had to follow different and unusual practices and have tried to ensure that our residents are cared for to the best of our abilities.
We understand that it is not an easy time to move into a new home without the support of loved ones but please be assured we will do our utmost to care for her.
Thank you for your understanding and support and please feel free to reach out to us if you yourself require our support.


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Review from Ruth K (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 90 and has been living at Bassett House for over six years (it has become my second home also).
The best recommendation I think I can give is that my husband and I think so highly of the care she receives and the approachableness of all staff and management that we requested my mother-in-law
be transferred from another care home.
In spite of these unprecedented times, all are working tirelessly to look after her, keeping me informed and in touch, especially as I am unable to visit due to lockdown. It’s a real comfort knowing she is in such a wonderful caring environment.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for your lovely comments.
We are honoured that you have entrusted us with the care of your mother and it is our privilege to have her at Bassett House.
During this unusual and difficult times, we are pleased that we have been able to keep relatives and residents informed and in touch. Thank you for your understanding and support.
We will share your positive comments with our staff. They will appreciate them and use them as motivation.


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Review from M R (Wife of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was so well looked after and he was so very happy the time he spent there. All the staff were very kind and friendly. We were so very grateful.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for taking the time to review Bassett House.
It was our pleasure and privilege to have had your husband with us.
We are glad that you had a positive experience.
You and your family are welcome at Bassett House anytime. Please join us for future events and visit us anytime.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.


Thank You.


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Review from Sylvia C (Wife of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was in this home for 6 weeks, following an accident, for rehabilitation. The physiotherapist, occupational therapist and most of the carers were excellent but communication was very poor. The food was particularly bad.

Reply from Jackie Moss, Manager at Bassett House Care Home

We are sorry that you felt that some aspects of your husband’s stay fell below our usual high standards.


In relation to your husband’s dislike of the food, we had discussed and agreed a plan moving forward. Sadly your husband was discharged before we could implement it. I am sorry that he disliked the food.


I am also sorry that you felt that the management was poor. As you are aware we had a frank conversation as soon as I was made aware of the issues. I would be more than happy to discuss this with you further should you wish.


I sincerely hope that your husband is doing well now he is home and that his recovery continues.


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Review from Amanda K (Wife of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband spent the last weeks of his life in Bassett House. He was looked after with so much care and dignity. Myself and my family can't thank them enough. Not only did they look after my late husband they also made sure that I, my daughters, and granddaughters were ok. Absolutely brilliant.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for taking the time to review Bassett House.
We were honoured that you entrusted us with the care of your late husband and it was our privilege to look after such a lovely man.
Our residents look forward to you visiting them.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
Thank you.


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Current Review Score: 9.5 (9.455)

Overview of Review Score

The Review Score of 9.5 (9.455) out of 10 for Bassett House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Bassett House Care Home is calculated as follows: ( (90 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.794 Points relating to the number of positive Reviews for Bassett House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 10 Positive Reviews ÷ 12.6 = 0.794

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Bassett House Care Home

What types of Care is Bassett House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bassett House Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Bassett House Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Bassett House Care Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bassett House Care Home to the centre of Swindon?

5.2 mile(s) as the crow flies, distance by road may be significantly further.