Review from Elaine H (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience

From the moment you arrive the sight of the building is clean and welcoming. The entrance is well carpeted and clean, no smells. The staff are very caring and treat people with care and consideration. Even when faced with unsavoury duties the staff carry these out without a fuss and most times with

a smile.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for taking time to review Bassett House.
All our staff are committed to providing the best possible care experience to all our residents. We will share your comments with our staff.
It was a pleasure looking after your Mum and we really enjoyed her personality. She always brought similes to our faces and we really enjoyed her company.
Thank you.

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Review from Valerie M (Friend of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

As power of attorney to one of the residents who has dementia etc, I find all the staff very caring and knowledgeable to his needs.
I could not have found a better nursing home.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for your review.
Your opinions and comments are important and valued as we use them to further improve our service.
Thank you once again.

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Review from Dave J (Son of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience

I cannot praise this care home highly enough. We had to admit our mother at short notice in difficult circumstances. The care, love and commitment of the staff, not only to our mother but also to the family was frankly amazing. The building was spotlessly clean, warm and welcoming. The staff are friendly,

calming and reassuring. Bassett House should be a benchmark for all other care homes.

Reply from Jackie Moss, Manager at Bassett House Care Home

Thank you for your review.
Your opinions and comments are important and valued as we use them to further improve our service.
Thank you once again.

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Review from M S (Respite Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience

I was offered rehabilitation at Basset House Care home after a broken hip. They didn't have the right equipment there, however, the physio did a really good job. The care workers were generally of a good standard. The qualified nurse who was on duty most of the time left my tablets and often I had no

water near and had to call someone.

Reply from Jackie Moss, Manager at Bassett House Care Home

Your opinions and comments are important and valued as we use them to further improve our service.
Sorry you felt that we did not have the right equipment. As a rehabilitation resident, the NHS is responsible for the provision of equipment, which is based on their assessment of what is required.
Your stay at Bassett House was to assist you in regaining your independence, autonomy and confidence prior to returning home. It is for this reason we encourage residents to be more independent.
We hope that you are now fully recovered and managing well at home.

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Review from Linda S (Daughter of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience

My mum came here after two weeks in hospital after a broken hip. Our immediate impression of the home was very good, it felt warm and welcoming.
The staff are all excellent and very approachable.
The room Mum was in was nicely equipped and peaceful. She felt her carers were very pleasant and helpful.

I felt very reassured that my 92 year old mum was in excellent hands and getting all the help and support needed to aid her recovery.

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Review from Portia B (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience

My mother was admitted to Bassett House to recover from a broken wrist as a result from a bad fall. She was not herself when she was admitted, however with the care she received and the amazing cheerful attitude of all the staff she made a very swift recovery. I enjoyed visiting there, always a warm

welcome and a nice relaxed atmosphere.
I just want to say "thank you" to ALL at Bassett House and I would highly recommend your establishment.

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Review from Pauline R (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience

A wonderful home, very welcoming, clean and presentable. All the staff are polite and very caring. They looked after my father really well, nothing was too much trouble.

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Review from J S (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

Fresh, clean, comfortable room. Pleasant, helpful and caring staff. Took care of mum really well.

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Review from S H (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother needed respite care and physio after a hip replacement. She was treated with kindness and dignity by all the staff.
The home was clean and the food excellent, even if some of the residents were much worse than her. She couldn't find fault.

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Review from R G (Nephew of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

Arrived unannounced and was greeted immediately. I was escorted to my uncle who looked well and was well dressed and cared for. I was offered lunch to share a table so I could assist him. The staff were busy and efficient. They were tolerant of difficult patients and very caring. Sadly, over the past

10 years, I have seen many homes and this one rates very highly.

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Review from Anna S (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

This care home went above and beyond my expectations making my mum's last few weeks a lot less stressful. Very friendly staff.

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Review from John G (Son of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience

My mum was at Bassett House for 4 years and 4 months, she was very content there. Carers and nurses were kind to her and looked after her needs very well. Her one fear was having to go to hospital so when she passed away peacefully in her chair on April 30the 2018 she got her wish.

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Review from Andrew P (Relative of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

Just right.

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Review from Ian P (Relative of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience

My wife and I cannot fault the care and attention for our dear auntie. Her final days were made comfortable and respectful. Our family would like to thank you all.

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Review from Tracey S (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience

For the short time my dad stayed in Bassett House Care Home, I feel he had the best care possible and the staff and management were kind and thoughtful.

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Review from D S (Son of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience

The team have done a superb job with my mum. She was transferred to the home direct from hospital in a very poor state. Staff are always friendly and very kind.

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Review from Gladys C (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

I was so pleased that Mum was in Bassett House.
Until going into the home I looked after her for twelve years and Bassett House continued that care at the level that homes should, but sadly this is not the case.
I work in the care industry so can say this knowing it to be true.
The staff not only

look after the residents but the families as well.
I cannot recommend Bassett House and its staff highly enough.

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Review from Daniel W (Grandson of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience

From the moment that my Grandmother arrived she was welcomed in the most friendly way. All of the staff made her, along with us the family feel like she was in her own home. Nothing was ever too much trouble and the compassion and dignity all staff have to my Grandmother was second to none. I truly

cannot praise the staff of this care home enough for how they cared for my Grandmother.

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Review from Alan W (Husband of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience

Staff are always polite, can only be in one place at a time, very warm and helpful. If delays will explain why. Thank you for all their help.

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Bassett House Care Home

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