Seagrave House Care Home - Avery Healthcare has a Review Score of 9.7 (9.691) out of 10, based on 23 reviews in the last 2 years. Over all time Seagrave House Care Home - Avery Healthcare has 82 reviews.
Review from Lita C (Niece of Resident) published on 18 March 2025
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Review from C H (Son of Resident) published on 5 March 2025
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Reply from Stacey Hetherington, Home Manager at Seagrave House Care Home - Avery Healthcare
Thank you for your review and feedback, we are very pleased that you feel that your mother is safe and supported with the care that she requires. I will share your feedback with the team in relation to the activities in the home. Kindest regards.
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Review from Graham T (Son of Resident) published on 9 January 2025
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Reply from stacey Hetherington, Home Manager at Seagrave House Care Home - Avery Healthcare
Thank you very much for your review, it is our pleasure to be able to support mum and to be able to give her a positive social environment.
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Review from H W (Daughter of Resident) published on 18 November 2024
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Reply from stacey Hetherington, Home Manager at Seagrave House Care Home - Avery Healthcare
Thank you very much for your review. Thank you also for all your contributions to Seagrave House and all that you do for us. It is a pleasure to look after your loved one, and we are always on hand to support you both when you require.
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Review from G T (Son of Resident) published on 14 October 2024
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Reply from stacey Hetherington, Home Manager at Seagrave House Care Home - Avery Healthcare
Thank you for taking the time to write us a review. It is very humbling to read your comments about the staff and interactions you had whilst your dad was at Seagrave House. Our condolences to you all are sent at a very difficult time.
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Review from Karen F (Daughter of Resident) published on 19 August 2024
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Reply from stacey Hetherington, Home Manager at Seagrave House Care Home - Avery Healthcare
Thank you very much for your positive review; we will continue to do all we can to ensure that your mam has the support and care that she requires. We really do appreciate your feedback.
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Review from Tim E (Son of Resident) published on 17 June 2024
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Review from Richard P (Son of Resident) published on 27 May 2024
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Review from Julie P (Daughter of Resident) published on 27 May 2024
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Review from L P (Ex Family Member) published on 30 April 2024
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Review from A P (Niece of Resident) published on 17 April 2024
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Reply from Stacey Hetherington, Home Manager at Seagrave House Care Home - Avery Healthcare
Hello. Thank you for your lovely comments and great review on our home. We take pride in all we do at Seagrave House.
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Review from Phil W (Son-in-law of Resident) published on 16 November 2023
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Review from C F (Son of Resident) published on 20 October 2023
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Review from Elizabeth P (Daughter of Resident) published on 25 September 2023
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Review from Nick B (Son-in-law of Resident) published on 15 August 2023
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Review from Yealin P (Daughter-in-law of Resident) published on 24 July 2023
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Reply from Jessica Morris, Regional Director at Seagrave House Care Home - Avery Healthcare
Thank you very much for your incredible review; we will share this with the team!
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Review from D G (Daughter of Resident) published on 24 July 2023
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Reply from Jessica Morris, Regional Director at Seagrave House Care Home - Avery Healthcare
Thank you very much for your kind response, and we look forward to sharing your review with the team.
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Review from S M (Son of Resident) published on 14 July 2023
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Reply from Jessica Morris, Regional Director at Seagrave House Care Home - Avery Healthcare
Thank you very much for your review and words; the team pride themselves on the quality of care! We look forward to sharing your feedback with the team.
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Review from Joan S (Wife of Resident) published on 3 July 2023
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Reply from Jessica Morris, Regional Director at Seagrave House Care Home - Avery Healthcare
Thank you very much for your incredible review on Seagrave House! We are so pleased with how happy you are with the care home, and our team are grateful for your review! We will share your feedback with the passionate team here at Seagrave.
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Review from Jane H (Daughter of Resident) published on 21 June 2023
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Reply from Jessica Morris, Regional Director at Seagrave House Care Home - Avery Healthcare
Thank you very much for your great review! The team are passionate about ensuring we personalise events for residents, families and friends, and we look forward to sharing your feedback with everyone here at Seagrave.
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The Review Score of 9.7 (9.691) out of 10 for Seagrave House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.691 for Seagrave House Care Home - Avery Healthcare is calculated as follows: ( (201 Excellents x 5) + (63 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 275 Ratings = 4.691
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Seagrave House Care Home - Avery Healthcare is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Nov 2024
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Job Title: Home Manager
Joined: 2011
Hello,
I am the Home Manager for Seagrave House and have a passion for ensuring we provide the Highest Quality of care within our home. We pride ourselves on the delivery of person-centred care, we look forward to welcoming you to our home!