Review from Linda C (Daughter of Resident) published on 29 May 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been here since January after having a stroke in November and losing the ability to live on her own. It has taken her a long time to settle in, and it has been difficult for her, the family and the staff, as she has had repeated infections and TIA's along the way. I couldn't recommend Seagrave

highly enough. Mum is a very difficult person to handle since her stroke, and the staff have treated her with the utmost respect. There is always something going on at Seagrave, and although she doesn't join in much, they try their hardest. Staff keep in touch with me when necessary, and it is a lovely place to be from the moment you walk in the door.

Reply from Jessica Morris, Regional Director at Seagrave House Care Home - Avery Healthcare

Thank you very much for your kind review! We pride ourselves on being able to support everyone in our home, and we are pleased that you have been satisfied with the care provided. We share all our feedback with the dedicated team and continue to provide high-quality, person-centred care.

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Review from Jeanette S (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum came to Seagrave House to be assessed, and last week, we received the good news that she is to be a permanent resident. She absolutely loves it. The staff are fantastic and genuinely care. The food is lovely. There is daily entertainment, which she takes part in, and has made friends. Overall,

Mum couldn't be happier - she is living her best life, which makes us happy as a family and gives us great peace of mind. Thank you all for everything.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is lovely to hear that she has soon settled into her new surroundings and has already started to make new acquaintances with her peers. We look forward to seeing you on your next visit - best wishes.

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Review from J R (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum moved into Seagrave House in February 2023 following my father's passing. It is great knowing she is safe, warm, happy and well looked after. Nothing is too much trouble for the staff, from management to the cleaner. My mum is happy, and the family are making memories. I can't thank the staff

enough.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House in Corby. We are delighted to hear that after a difficult time, your mum is happy and settled in her new surroundings, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

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Review from Nicholas H (Cousin of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience

Friendly and caring staff. The home is very clean and welcoming. Everyone is very approachable. I was kept informed of any changes.

Reply from Sarah Goswell, Marketing Assistant at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Best wishes.

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Review from William J (Husband of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience

My wife has been in care at Seagrave House for six months now. I have nothing but admiration for the staff; they go that one step beyond to make sure the residents are well looked after. I cannot fault anyone of the staff; they are a credit to their profession. I include everyone in my praises, the

carers, kitchen staff, cleaners and laundry staff; they are all a credit to your company. I think the catering is excellent. Well done to all.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your wife has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is also lovely to hear that the choice of tasty meals provided by our talented culinary team is so well received. Your feedback is invaluable to us; I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

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Review from Charlotte C (Granddaughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and patient with my grandma.
The communication within the home is good.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby. We are delighted with how satisfied you are with our home and the exceptional level of care your grandma has received. Your feedback is truly invaluable to us. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes.

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Review from Stuart M (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience

The whole team have so much patience and love for the residents. The home and facilities are excellent. We have great peace of mind with my parents being looked after so well. Thank you for everything.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents, giving you and your family peace of mind. It is a true pleasure to care for parents in the loving care community that we create. Best wishes.

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Review from Chris W (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience

Amazing.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. Best wishes.

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Review from M B (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

I am eternally grateful for the tender love and care that is given to my mum by all the staff. It was a pleasure to speak with the manager who speaks fondly of my mum. Since the manager joined the team last year there has been a huge improvement all around at Seagrave House and there is an amazing team

in place.

Reply from Jemin, Home Manager at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home. We are so grateful for the lovely review; we will always have the fondest memories of your mum, who brought us great joy and laughter; she had such a great sense of humour and will never be forgotten at Seagrave House.

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Review from D P (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

All the staff at Seagrave House Care Home go above and beyond. Always a smiling face to greet us and the standard of care for my mum is second to none, we know she is in safe hands.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby. We are delighted to hear how satisfied you are with our care home and the service provided by our dedicated staff team in order to provide person-centred care for all our residents. I will pass your kind comments on to the rest of the team. Best wishes, Rachel.

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Review from Graham N (Friend of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience

This was the first time we had visited from the moment you walk in there is a feeling of warmth, homeliness and general well-being. The premises is like a quality all-inclusive holiday resort. The staff from cleaners through to manager are genuinely caring and loving. It is a place I could not recommend

highly enough. The person we visited is so happy living there. If either my wife or I ever need care then Seagrave House is the one for us.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby and for your amazing 5-star rating. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Your feedback is greatly appreciated and we look forward to seeing you on your next visit. Best wishes.

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Review from B T (Nephew of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience

My aunt is now in her second month as a resident at Seagrave House.
She suffers from Alzheimer's, and struggles to properly care for herself but still has the desire to feel independent. It was a big family decision to move her into a Residential Care Home but have to say that she could not be in

a better place now.
She has fitted in quickly and enjoys mixing with both staff and residents. Staff work very hard attending to everyone's needs in a very friendly and caring manner.
My aunt happily feels part of the Seagrave House "family" now.
Her room and the ensuite toilet and shower room are perfect and overall the standard of all facilities in Seagrave House is top quality.
There are good varied meal options and the creative kitchen will try to satisfy everyone's tastes.
There are also plenty of activities to do - something for everyone.
In summary, I would find it hard to criticise anything at Seagrave House. It's better than we could have imagined.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby and fir your amazing 5-star rating. We would like to thank you for the feedback on the care your aunt has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and stress-free. It is lovely to hear that your aunt has soon settled into her new environment and is enjoying making new acquaintances. Best wishes, Rachel.

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Review from M W (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience

Good team effort in the home. Both Mum and Dad love it here. The staff are amazing, always going over and above. Would always recommend this home, Seagrave House.

Reply from Ryan Farrelly, Marketing Assistant at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Segrave House Care Home. We are delighted to hear how satisfied you are with the care both of your parents receive here. It is a true pleasure to care for them and have them as part of our loving community. I will be sure to pass on your positive feedback to the rest of our team. Best Wishes.

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Review from Karen W (Niece of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

Feeling the weight of such an important decision, my sister and I turned up unannounced at Seagrave House.
The staff member at reception asked the manager if she could have a word with us; the manager was busy but said she would be available in 15 minutes. The receptionist showed us around. I was totally

impressed by everything from the staff, cleanliness, activities, decor, gardens and security.
They were both so lovely. My aunt went into Seagrave House, and I could not believe the change in her. From not wanting to eat, she was now eating three courses. She tells me, "it's more like living in a hotel rather than a care home, and they are all so lovely here, they can't do enough for you".
They clean her room, change her bed, do her laundry, give her medication and keep her safe. When we visit, she no longer gets embarrassed watching us clean her house.
I want to thank all the staff for their kindness and compassion shown to my aunt, and hope this review helps others make a difficult decision easier.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby and for your amazing 5-star rating. We would like to thank you for your heartfelt feedback of the care your aunt has received by our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that she has soon settled into her new surroundings and is enjoying the choice of meals provided daily by our talented culinary team. Best wishes, Rachel.

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Review from Janice B (Daughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience

My mum had been a resident at Seagrave for the past two years. Sadly she passed away on Sunday 9 October.
Her health care plan was for her to receive palliative care in the home. As a family, we were so happy we made this decision; the care has always been outstanding, but during her last few days,

the staff, from the manager to her carers, went over and above to ensure my mum's passing was as comfortable and loving as possible.
Not only did they look after Mum, but they also looked after us, ensuring we were fed by their amazing cook, and we were supplied with comfortable chairs, duvets, pillows and bed linen to make our time with Mum as comfortable as possible.
If Mum needed to be changed, they were there immediately; she was always clean and comfortable, and the care was just exceptional.
As a family, we cannot thank them enough; they made such a difficult time so much easier, and they are all heroes to us.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby. I will be sure to pass your heartfelt kind words on to the rest of the team. We always strive to ensure that everyone's wishes are met at this especially difficult time and are so pleased to hear that you felt supported by our staff team. It was a true pleasure to care for your mum; she will be sadly missed. Best wishes.

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Review from Andrew W (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience

My mum moved into Seagrave House in February 2022, and they have been amazing with her. The manager is so lovely, and nothing is too much trouble for the staff. We, as a family, are so happy our mum is at Seagrave House. I would definitely recommend this home.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home in Corby and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your mum has received since being a member of our loving care community. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to care for your mum, giving you and your family the peace of mind you deserve. Best wishes.

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Review from S A (Son of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

I am grateful to the staff and management of Seagrave House for the care, respect and support they give to Mum. It has, at times, been challenging for them, and I am very appreciative of their patience and professionalism. As a family, we are reassured that Mum is receiving the very best of care, she

is content and always well cared for. We are kept informed and updated, and communication with the home is excellent. Thank you, Seagrave House!

Reply from Ryan Farrelly, Marketing Assistant at Seagrave House Care Home - Avery Healthcare

Thank you for reviewing Seagrave House Care Home in Cobry and for your amazing 5-star ratings. We are pleased to hear your mother has settled into our loving care community. Our dedicated staff go above the standards daily to ensure all residents receive an exceptional level of care. We look forward to seeing you on your next visit. Best wishes.

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Review from Andrew B (Relative of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience

A relative of mine was recently admitted to Seagrave House. I just wanted to take the time to appreciate how fantastic the staff have been during the transition from home to residential care. The care home manager was wonderful with family concerns regarding the move and put everyone's minds at ease.

We, as a family, have been amazed at the difference in our relatives in such a short space of time. Thank you.

Reply from Jemima Adams, Home Manager at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House Care Home and for your amazing 5-star review. We are delighted to care for your relative here at Seagrave House, and it is great to hear how well they are settling into our community.
We have a dedicated highly trained team here at Seagrave House, who always care for our residents in a person-centred way.
We look forward to seeing you on our next visit. Best Wishes.

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Review from Stacey B (Granddaughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience

My nana's admission to Seagrave was very last minute due to the nature of her health. The staff have been nothing short of amazing. The manager was so accommodating and helpful, putting my grandad's mind at ease. She is incredible at what she does. On move-in day, the way she dealt with my nana was

so respectful and kind, it made a very hard decision easy. The improvement that my nana has made since moving in is incredible, and I am so incredibly grateful. One lady has been incredible with getting my nana to come out of her shell and keeping us updated. Three other ladies have been so helpful and kind when we have had questions, nothing is too much to ask. This is the best decision we have made as a family. I look forward to the home opening up fully so that we can get to know all of the lovely staff even more. Thank you, Seagrave.

Reply from Stacey Hetherington, Deputy Manager at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave House, and I’m glad that you found the admission process smooth. We take great pride in the admission process, and I’m glad your experience as a family was accommodating, not just for your grandmother but your grandfather too, who we have all grown very fond of. I will be sure to feedback your positive comments to the care team, and it will be appreciated. We also look forward to welcoming you all into our home to enjoy your grandmother's new home with her. Best Wishes.

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Review from Robin A (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience

As an essential caregiver, I have been able to visit my mother whenever I choose. It is obvious my mother is both loved and cared for by Seagrave staff; they keep me fully informed about her actions and problems.
Mum seems very content, and I am glad I chose Seagrave for her.

Reply from Rachel Aran, Marketing Administrator at Seagrave House Care Home - Avery Healthcare

Thank you for taking the time to review Seagrave Care Home and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily in order to provide an excellent level of care. It is a true pleasure to have your mum living with us as part of our loving, caring community. Best wishes.

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