Seagrave House Care Home - Avery Healthcare has a Review Score of 9.7 (9.691) out of 10, based on 23 reviews in the last 2 years. Over all time Seagrave House Care Home - Avery Healthcare has 82 reviews.
Review from William S (Son of Resident) published on 21 June 2019
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Review from R S (Son of Resident) published on 31 May 2019
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Review from Terrie E (Granddaughter of Resident) published on 26 April 2019
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Review from K B (Grandson of Resident) published on 21 March 2019
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Review from Natasha H (Granddaughter of Resident) published on 28 February 2019
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Review from J Q (Friend of Resident) published on 15 October 2018
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Review from Michelle J (Relative of Resident) published on 7 June 2018
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Review from Anne G (Daughter of Resident) published on 7 June 2018
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Review from Sean L (Son of Resident) published on 3 May 2018
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Review from Matthew J (Son of Resident) published on 12 April 2018
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Review from Chris D (Son of Resident) published on 9 April 2018
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Review from I A (Daughter of Resident) published on 6 November 2017
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Review from L K (Son of Resident) published on 6 November 2017
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Review from Kenny B (Husband of Resident) published on 11 October 2017
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Review from Francis M (Friend of Resident) published on 4 August 2017
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Review from Jacqueline P (Daughter of Resident) published on 14 March 2017
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Review from C K (Daughter of Resident) published on 8 February 2017
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Review from Anne M (Daughter of Resident) published on 4 January 2017
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Review from Neil P (Private Carer of Resident) published on 15 December 2016
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Review from Roger K (Son of Resident) published on 12 December 2016
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The Review Score of 9.7 (9.691) out of 10 for Seagrave House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.691 for Seagrave House Care Home - Avery Healthcare is calculated as follows: ( (201 Excellents x 5) + (63 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 275 Ratings = 4.691
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Seagrave House Care Home - Avery Healthcare is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Nov 2024
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Job Title: Home Manager
Joined: 2011
Hello,
I am the Home Manager for Seagrave House and have a passion for ensuring we provide the Highest Quality of care within our home. We pride ourselves on the delivery of person-centred care, we look forward to welcoming you to our home!