Cairnmartin Court Reviews (10)
Cairnmartin Court has a Review Score of 8.2 (8.161) out of 10, based on 1 reviews in the last 2 years. Over all time Cairnmartin Court has 10 reviews.
Review from Iain R (Son of Resident) published on 20 December 2024
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Overall Experience
5.0 out of 5
Cairnmartin was always presented to a very high standard and was also always spotlessly clean throughout.
Catering was excellent with a variety of meals and refreshments.
As a family, we would not hesitate to recommend Cairnmartin as a place to facilitate your loved ones knowing they will receive the respect and dignity they deserve.
Thanks you to all at Cairnmartin and best wishes.
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Review from Jenny S (Daughter of Resident) published on 19 October 2020
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Overall Experience
1.0 out of 5
Reply from Fiona Archer, Home Manager at Cairnmartin Court
We are sorry to hear of your negative experience of Cairnmartin Court.
In this instance, we are aware that there were challenges in respect of ensuring that the resident was safely discharged from the home. This wasn’t ideal and wasn’t what any of us would have wanted but we are satisfied that our staff did all that they could to ensure the health and well-being of the resident.
As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.
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Review from Roberta B (Daughter of Resident) published on 22 August 2017
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Overall Experience
5.0 out of 5
The genuine care and personal attention shown by all staff that we met was exemplary. There is an air
I have never seen any facility at any price, that I have visited that could provide a better environment or care for my late mother.
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Review from Ellie S (Daughter of Resident) published on 9 June 2017
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Overall Experience
4.0 out of 5
My mother is very happy there and has made a few new friends. It is a great comfort knowing that she is well cared for and happy.
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Review from Patricia M (Resident) published on 13 April 2017
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Overall Experience
5.0 out of 5
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Review from J M (Daughter of Resident) published on 13 April 2017
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5.0 out of 5
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Review from P D (Son of Resident) published on 11 April 2017
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Overall Experience
5.0 out of 5
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Review from D C (Regular Volunteer) published on 27 April 2016
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5.0 out of 5
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Review from CB (Granddaughter of Resident) published on 27 April 2016
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5.0 out of 5
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Review from M L (Great-grandson of Resident) published on 4 April 2016
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Overall Experience
5.0 out of 5
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Overview of Review Score
The Review Score of 8.2 (8.161) out of 10 for Cairnmartin Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Cairnmartin Court is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.161 Points relating to the number of positive Reviews for Cairnmartin Court is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 1 Positive Reviews ÷ 6.2 = 0.161
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.