The Manor House Whickham

Banktop, Whickham, Newcastle upon Tyne NE16 4AT
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Top 20 carehome certificate
9.9 48 Reviews
  • The Manor House Whickham, Newcastle upon Tyne
The Manor House Whickham is registered for seventy-five adults, fully resourced and expertly staffed to carry out professional care provision, with a versatile outlook towards clients' requirements.

The homely comforts, together with a beautiful interior, are enhanced by well-kept and landscaped gardens. Residents may also enjoy the dining bistros, a cinema / bar, a hairdressing and beauty salon, and a varied social events programme.

Staff are experienced in the challenges that residents with memory loss face, with skilled and empathetic dementia care being one of the home's key goals.

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Care Provided by The Manor House Whickham

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jane Tworkowski (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2023
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Occasional limitations may be in place if advised by Health Protection professionals.


  • Parking

  • The car park is to the rear of the building.


The Manor House Whickham Reviews (48)

Total of 48, showing 1-20
9.9

The Manor House Whickham has a Review Score of 9.9 (9.937) out of 10, based on 24 reviews in the last 2 years. Over all time The Manor House Whickham has 48 reviews.

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Review from Fiona K (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of The Manor House for over seven years and during that time the care and respect that the staff have shown my mum has been outstanding. Mum's Alzheimer's is progressing, but the staff always ensure that Mum's care is provided with dignity. Mum's financial funds have reduced
significantly and we will soon no longer be able to afford to live in The Manor House, we will be devastated when we have to move her to a council-run nursing home.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for your lovely review regarding the care your Mum is receiving at The Manor House. We appreciate your kind comments and these will be passed on to the whole team. We are pleased our Home Manager has been able to clarify the situation for you and we look forward to continuing to care for your Mum.


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Review from J C (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since 09/23 following a stay in hospital. The overall care she has received is exemplary. Every member of staff is helpful, polite and respectful towards the residents. Plus the management team are always available should you need to discuss anything. It's also wonderful to
have dedicated activity staff who go above and beyond arranging twice-daily activities. If you had to choose your own care home this would be it!

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for sharing such positive feedback of life at The Manor House Whickham. We will ensure that your kind words are shared with the staff team.


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Review from Alix M (Niece of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt who is 99 has been in The Manor House for a number of years. When she first moved in, she settled very quickly, and continues to enjoy the food and the facilities on offer. The staff are exceptional! They are very caring, patient and always welcoming. The communication is excellent and the staff
go over and above in ensuring my aunt's needs are met. I do not live locally, and am very grateful that I know my aunt is comfortable and being well cared for. A big thank you to the team at The Manor House. It really does deserve its outstanding rating and I would not hesitate to recommend it.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

It is always lovely to hear how pleased our residents and their families are with the care and facilities provided at The Manor House Whickham. Thank you for taking the time to write such kind words and we will ensure this is shared with our fabulous team.


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Review from Kevin C (Son of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first walked into Manor House we were very impressed by the overall surroundings. It felt like entering a 5-star hotel.
Led by an excellent manager we've been so impressed by the quality of care my mum receives.
The staff treated her with compassion and respect and obviously cared
for her very much.
They provide an excellent programme of activities which keep her stimulated and interested, and although they encourage her to participate they respect her privacy.
The staff are very welcoming of visitors and have a great rapport with residents and their family members.
We are so happy with Mum's care as the staff meets all her needs - social, medical and personal.
We are very happy to have chosen Manor House for my mum because of the high standards evident throughout the home.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for your kind and positive review. We are delighted you are happy with the care your Mum is receiving, and that she is enjoying living with us at The Manor House. We believe our care team to be exceptional, and we are grateful for your endorsement of this, together with your lovely comments. Your review will be passed to our staff, thank you for taking the time to write it.


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Review from Jan B (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used Manor House for respite then following a deterioration in her needs was admitted permanently. The care so far has been outstanding which was my main concern. The home itself is very tastefully furnished to a very high standard. Activities are daily and very good. The food choices are
excellent and quality of food very good. Staff keep me updated in my mother's care I have no hesitation asking for updates. My mother is very happy here which is a huge relief to the family.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to share your experience of The Manor House Whickham. It is lovely to hear that your Mother is happy living in the home and that you yourself have observed the care delivered to be outstanding. Your comments will be shared with the team at The Manor House.


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Review from T H (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is stunning. It's well-maintained and modern in a traditional way. My mum is really well looked after and I feel the staff know her very well. My mum is unable to communicate well but staff know her needs, likes and dislikes. They also recognise when she is unwell. The food is outstanding
and there are many opportunities for relatives to eat with their loved ones. There are activities morning and afternoon to ensure your loved one is entertained and stimulated. The staff are wonderful with my mum and us, her family. We couldn't be happier.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

It is lovely to hear that you feel your Mum is really well looked after at The Manor House Whickham and that the staff know your Mum really well and can anticipate her care needs. Your lovely comments will be shared with the team. Thank you.


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Review from Claire S (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member went to live at The Manor House over 3 years ago and we have not been disappointed with the home itself or her care since. This home is lovely both inside and outside in the gardens. The recent addition of a garden to the front of the main door has been well thought out and gives the
residents more outdoor space to sit in. It is always clean and tidy and the cleaning staff are friendly and helpful. Since day 1 Mum has been treated with respect by staff who care about their residents. Any questions I have regarding my Mum, her care and welfare have always been answered quickly and honestly. The office staff are prompt in returning calls and answering queries. I would not hesitate in recommending a visit and considering The Manor House for a loved one.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for sharing such a positive experience of the care and support provided at The Manor House Whickham. The staff team are a wonderful asset and we will ensure that your kind words are shared with them.


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Review from Chris D (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always immaculately clean due to the team at Whickham who keep everything the way you would expect it to be.
Fabulous staff who actually care about the residents.
Beautiful surroundings and facilities.
Amazing hairdressing salon.
It is truly a home-from-home well run and managed by a great team
of people.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to share such positive comments about The Manor House Whickham. All feedback is very important to us as we constantly strive to improve our facilities and the care we provide. We will ensure that your comments are shared with the staff team.


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Review from Anne C (Sister of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate 'The Manor House' Residential Care Home - First Class.
The accommodation cannot be faulted, overall, the quality of the 'the home' is excellent, this would include the initial impression given and sustained throughout the whole.
Residents are treated with respect and consideration to meet
individual needs.
In addition, 'Health and Safety' aspects are observed, in relation, to individual circumstances, (i.e. my sister's).
For the residents, a full programme of optional activities and entertainment lends itself to a pleasant environment.
The management and staff are particularly caring.
The latter, in reality, is what makes an excellent care home, without, is meaningless.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to write such a lovely review. We are very proud of our staff team and will certainly share your comments with them.


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Review from Suzanne M (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been a resident at The Manor House for over two years. He initially went for a spell of respite following a hospital admission prior to going home, as soon as my father walked through the door he felt like he was in a 5-star hotel. The staff all made a fuss of him on day one and that
continued throughout. This was mainly the reason why when he got home and his health and cognition deteriorated he asked to go back.
The staff have really supported not only my father but also us as a family, seeing the health changes has not been easy for any of us, however, the team have looked for different ways to manage this and they have all become an extension of our family now.
We cannot put into words how grateful we are and my father is very content, comfortable and able to live his best life!

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for your very kind review regarding your father's care. We are delighted that he is happy and content living with us and that you all feel supported as a family. Your comments are very much appreciated and will be passed on to all our staff.


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Review from Virginia L (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Entering the Manor House, it is welcoming and warm.
The managerial staff were there to greet us. We were introduced to the duty carers.
Mum's room was very comfortable with a controlled thermostat operated by Mum. The en suite wet room is modern and aids had been allocated for Mum's needs.
After
4 weeks, her health improved, she started walking again and putting on weight.
She is stimulated and chooses to interact in all the activities.
The residents are encouraged to take part but equally their privacy is respected.
There are two function rooms to choose from to entertain guests.
My mother was very hesitant to go into The Manor House but after 10 weeks has settled in and enjoys all the benefits of what the home brings to her life and comfort.
Very high standards are kept and the management are approachable for any queries and they do take an interest in residence as well.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to write such a positive review of The Manor House Whickham. It is lovely to hear how well your Mum is thriving since she moved into the home and that she is settled and enjoying the activities on offer.


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Review from I W (Son-in-law of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor House from entering for the first time could be seen to be of a far higher standard than other care homes. Facilities for residents are second to none, with rooms spacious and comfortable. From the first few hours, my father-in-law was welcomed by all staff and settled in quickly. The care and
attention staff pay to all residents means we know he is safe, treated with respect and well looked after.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for your kind review. We are delighted to hear how pleased you are with your Father-in-Law's care at The Manor House Whickham, and that he is settled and happy. We do our best to ensure that all our Residents feel cared for and content living with us and we will certainly pass on your kind words to our staff.


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Review from C A (Resident) assisted by family/friend published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home run with residents' well-being at the forefront. Staff are an absolute credit to their profession.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for taking the time to write such a positive review. We will ensure that your feedback is shared with the staff team.


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Review from P C (Husband of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Of all the homes reviewed and visited prior to my wife entering, this home stood out as vastly superior to the others. Interviews with management were reassuring and the reality since my wife's admission has even been better than expected. Management of the home is outstanding, and as a result, the
standards of care are the highest including all the features below. I have no criticism of any feature or aspect of the home and my wife's care.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

It is lovely to hear that the dedication and care of the staff team is acknowledged in such a positive review and that you, her family, are reassured that you have made the correct care home choice. Thank you for taking the time to share your feedback.


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Review from Vicki M (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how impressed I am with the level of dedication and compassion exhibited by the entire staff of the home. There is a warm and welcoming atmosphere throughout and the staff go above and beyond to create a homely environment. In my search for a care home, I did not come across
the attention to detail in decor and communal spaces like the Manor House. The carers are true professionals who treat Mum with the utmost respect and dignity, they take the time to understand her preferences which gives the family a real sense of security knowing they genuinely care about her well-being. The range of activities and programs offered is impressive and Mum is encouraged to participate in a variety of engaging and stimulating activities. The Manor House is a shining example of a care home that prioritises the happiness and well-being of its residents. The dedication of the staff, the welcoming atmosphere, and the personalised care, I would wholeheartedly recommend.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to write such a complimentary review. We will share your lovely feedback with the staff team and they will be delighted to hear such positive remarks. We are glad that you feel that you have made the right choice of care home for your Mum and that you feel her care is based on her preferences and that you, as her family, feel reassured that she is stimulated and well cared for.


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Review from Keith D (Son of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first viewing on a drop-in basis, I was immediately struck by the quality of the surroundings and the care staff showed to all the residents. On visiting at varying times the care, cleanliness and food have been excellent. All the staff have a real bond with mum and take care of her personal hygiene
needs with respect and dignity. Even though I feel the care is excellent, the staff have been at pains to request feedback whenever they get anything wrong.


I am confident that mum has the care needed to flourish. She now participates in the various daily activities which are very well run and I can see residents are encouraged to join in. We recently had a Mexican night where relatives were encouraged to join in a meal and drinks. This gave my mum a real boost and given her short-term memory is not what it was she still remembers and talks about it a week on.


Whilst I am confident in the care and surroundings the true testament is that mum is happy, feels safe and is mentally stimulated.


Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to share such positive feedback in respect of both your mum's care and your own observations and experiences of the home, the facilities and the staff team. It is lovely to hear that your mum has settled in well, is enjoying the range of activities, particularly that she feels safe and that she is happy. We will ensure that your lovely comments are passed on to the whole staff team.


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Review from L L (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 81-year-old dad is very special to our large family. We needed respite care for an initial 2-week period. The staff in Manor House and the facilities are so lovely, 2 months later, he is still there! He enjoys his new life, taking part in outings and daily activities. He is so well cared for, and
catered for and enjoys the 'craic' with all of the staff team. Every single staff member we have met there are a pleasure to talk to, and nothing is too much trouble. We honestly can't thank the staff/team enough. Having just been to a Mexican themed night tonight which was fantastic, I just wanted to share how wonderful the team are. A true credit to the organisation, definitely 5*s from us! Massive thank you to all.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

We are delighted to have received such a lovely review regarding the happy life your father is enjoying at The Manor House Whickham. We do our utmost to ensure that everyone living with us feels fulfilled and cared for, and your comments are very much appreciated. We will certainly pass these on to all our staff.


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Review from John T (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The purpose-built building is modern, light and airy with all the facilities one might expect. It is in very good order, well decorated and maintained and immaculately clean. The staff are excellent, being pleasant, helpful, caring, experienced and attentive.
This was my first time putting my 94-year-old
Mother into respite care and I did so with some trepidation as she does not like change. However, I needn't have worried. She was very well looked after and encouraged to take part in the daily life of the home. After quickly getting over the initial upheaval of somewhere new, she appeared to settle in well during her 2-week stay.
Overall, I was very impressed by both the staff (who make the place what it is) and the facilities. The Manor House has more the feel of a good friendly hotel rather than a care home and I would definitely use the Manor House again if there is a space when needed - this is the care home you would choose for yourself!

Reply from Audrey Wood, PA at The Manor House Whickham

Thank you very much for your generous review of The Manor House Whickham. We are delighted you were pleased with the care your Mother received while she stayed with us. We do our very best to ensure that all our Residents enjoy a happy and fulfilled life with us and your kind comments will be passed on to all our staff.


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Review from R T (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Manor House since 2018. She settled in straight away despite having Alzheimer's disease. The home is fantastic, spotlessly clean and great staff, I have no problems or worries as I know my mam is well cared for. Top marks for The Manor House, Whickham.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for your kind and positive comments regarding your mother's care at The Manor House Whickham. We are delighted that you are pleased with the care your mum receives, and that she is settled and happy. We will ensure your lovely comments are passed on to all our staff. Thank you again.


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Review from Paul S (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have just returned from a fantastic Italian-themed night. This new initiative (only the 2nd) was sold out and I can see why.
The combined efforts of the activities team and chef resulted in a fantastic evening for residents and guests alike.
A great opportunity to relax in the newly refurbished common
areas and spend extra time with Mum in her home!
We believed the food to be excellent and tonight’s offering was exceptional.
We could not be happier with our choice of home for Mum.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for your great review of our recent Italian-themed event. We are delighted that you were able to enjoy such a happy evening with your mum and our other residents and their guests. Your kind and positive comments have been shared with our staff and we look forward to being able to welcome you to our next special event.


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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for The Manor House Whickham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for The Manor House Whickham is calculated as follows: ( (268 Excellents x 5) + (18 Goods x 4) ) ÷ 286 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Whickham is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Jane

Jane Tworkowski

Job Title: Registered Manager

Joined: 2011

Jane is an experienced Registered General Nurse who has chosen to work in the care home sector since she first qualified in 1995. She is passionate about supporting her team to deliver high-quality, personalised care and will often be found working alongside her colleagues in a variety of roles.

Jane is highly visible in the home and her support of staff, residents, relatives and professional colleagues is well acknowledged.


Frequently Asked Questions about The Manor House Whickham

What types of Care is The Manor House Whickham registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Manor House Whickham provide?

Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does The Manor House Whickham have?

There are 75 Single Rooms.

What are the Facilities & Services at The Manor House Whickham?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Manor House Whickham to the centre of Newcastle upon Tyne?

3.2 mile(s) as the crow flies, distance by road may be significantly further.