Review from Julie R (Friend of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience

The excellent care my father has received from all the staff he has encountered at The Manor House started even before he moved in. It has continued to be attentive, sensitive and comprehensive. In addition, the communications with me have been thorough, pragmatic and equally sensitive. The liaison

with health care professionals to identify his needs has been excellent. He is delighted with his care and I am extremely happy to think of him in such a welcoming and warm environment.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for your very kind review about the care your father is receiving at The Manor House Whickham. We are delighted to hear how pleased you are with not only his care, but also the communication you receive regarding this. We always strive to provide the best possible individual care to all our residents and your kind comments are very much appreciated. These will be passed on to all our staff at The Manor House Whickham.

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Review from Rosalind T (Respite Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience

As you can see below everything was of very high standard for me. All staff professional and caring. Thank you.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for your recent review regarding The Manor House Whickham. We are delighted to hear how pleased you were with your stay with us and we will pass on your thanks to all our staff.

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Review from Jenny M (Respite Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience

This was my first venture into a care home for respite care and I have to admit my reasons for this was to give my family peace of mind whilst they were on holiday abroad. I visited The Manor House Whickham for a look around and then again for a pre admission assessment ahead of my stay, and I immediately

knew I would be well cared for in a professional manner and I would feel safe in their care. The premises and ambience were the equivalent of a 5 star hotel, it had a lovely peaceful, relaxed atmosphere which I wasn't expecting. As a retired nurse I was very impressed. I really enjoyed the exercise class and my trip to the Metro Centre, all the staff were very pleasant and easy to talk to. Most of all I was supported to remain independent and to choose my life style whilst I was there. I would not hesitate to return. I enjoyed my holiday very much! Thank you.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

We are delighted to hear that you enjoyed your stay at The Manor House Whickham. Your kind and positive comments are very much appreciated.
We always strive to give the very best care to all of our residents in every circumstance and it’s very encouraging to hear how supported and comfortable you felt during your stay with us. We will pass on your lovely comments to our staff and we hope you have the opportunity to stay with us again.

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Review from Joanna Y (Daughter of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience

We recently moved my parents into The Manor House and the whole experience has been effortless. The staff are extremely helpful and efficient and they have made the whole process so easy, especially since we don't live nearby. My parents have settled in quickly and all the carers are so patient and

kind. They are loving the food and looking forward to joining some of the activities! They have separate health issues so it has been such a relief to find them this wonderful home. We can now have peace of mind that they are safe and being well looked after. Highly recommend The Manor House to everyone!

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you so much for your very kind comments about the care your parents are receiving at The Manor House Whickham. We are also delighted to hear about your very positive experience regarding their move to our home. We do our utmost to ensure that all our residents receive the best care possible and it is really encouraging to receive such a lovely review. Your comments have been shared with all our staff at the home.

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Review from Louise B (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience

My mum has Alzheimer's and has lived in The Manor House Care Home since January 2018, following the death of my father, who was mum's carer. From the moment mum moved into Manor House the care has been exceptional. It was a traumatic time for mum, and she was adamant she wanted to stay at home (which

wasn't safe to do) however as soon as mum arrived at Manor House, the warm welcome she was given practically instantly changed her mind, and put her at ease. This level of skill, intuition and love has continued and mum is happy and contented at Manor House. Throughout the challenges of the pandemic they went to great lengths to ensure all residents, staff and families were not put at risk whilst balancing the need for communication and interaction.
Mum's Alzheimer's continues to progress however as there is consistency of staff, they all understand Mum's needs, changing moods, and proactively support her, and us as a family, to ensure she feels safe and supported during episodes of confusion.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for taking the time to submit such a lovely review. We are pleased to hear that your mum has settled so well since moving into The Manor House. Your kind words will be shared with the staff team at the home.

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Review from A K (Son of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience

My mother and father moved into the home in September 2021 and the care they have received has been exceptional. Sadly, my father passed away in May 2022 and during the period of his illness and following his death, the staff treated the passing of my father and the care for my mother as if they were

their own mother and father. I couldn't have asked for more.
Mum is sadly on her own but wants for nothing. The staff are attentive, kind and understanding of my mum's situation. I work in a care home myself so am aware of the difficulties that both staff and residents can face day to day. I am not a frequent visitor as I live some way away but I sleep at night knowing that Mum is well cared for. Thank you to the staff at The Manor House Whickham, I owe you so much.

Reply from Morag Purivs, Operations Director at The Manor House Whickham

Thank you for giving us the opportunity to care for your father. Your kind words regarding his care while he lived at The Manor House will be shared with the staff team. We are pleased to hear that you are reassured by the care your mother continues to receive. Our residents always come first for us and we aim to provide as much support as possible, whenever it is needed. Thank you for taking the time to write this review, we really appreciate all the feedback we receive.

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Review from H G (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience

I looked around many care homes until I found The Manor House Whickham. The care is exceptional. Our mother has Alzheimer's but is clearly very happy here. Her health has improved greatly since entering the home during Covid. We are able to call anytime and the staff are always welcoming. Mum is always

well presented and the home smells clean and fresh, unlike others I have looked around. She loves the staff, the food and the entertainment.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

We are delighted to hear how pleased you are with the care your mother receives at The Manor House Whickham. Thank you very much for providing such a generous review and we trust your mother continues to thrive within our care.

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Review from Tina F (Daughter-in-law of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

My father-in-law has been in The Manor House since last summer. The staff on the Chesters ward have been so supportive towards him. The care and compassion that have been shown are second to none. The staff have helped settle him when he gets upset.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you for your kind and positive regarding the care of your Father in Law. We always strive to give the best possible care to each of our residents and we appreciate your kind feedback.

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Review from Stewart F (Friend of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

As always the staff are courteous and helpful every time I visit. They keep me fully informed of any situations in the home and it is always kept extremely clean. In addition, the outside and gardens are always clean and attractive.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for your kind comments regarding The Manor House, we are delighted that you have such a positive experience each time you visit your friend.

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Review from Rachel A (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience

An excellent care home that cares for all residents well being and needs with love care and respect. All the staff are friendly, professional and willing to go the extra mile to make residents happy. The activities offered are excellent and the cleanliness and facilities are outstanding. My mum is very

happy living there.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you very much for your kind and positive comments. We are delighted to hear that you are pleased with all the care and support your Mum receives and that she is very happy living at The Manor House Whickham. Your lovely comments have been passed on to all the staff.

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Review from Lyndsay M (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience

I can’t rate this care provision highly enough. The hardest decision I ever had to make was finding my father's forever home that would live up to my standards of looking after him, as I would. They go over and above in every way. Every single member of staff I have had the pleasure of coming across

is so friendly, respectful and professional. Since covid, they have maintained a safe and secure system to protect their residents, staff and visitors. They are always encouraging their residents to get involved and stimulate them, even more so when doors are closed to visitors. The staff are bursting with bright-coloured personalities and I genuinely see that they enjoy their job and love the residents like they are their own family. I have no worries or concerns here and only hope if ever my time came to be in full-time care, my family pick here for me. Residents are treated like royalty. Thank you to every one of you for your commitment and support to the residents - you are superstars.

Reply from Morag Purvis, Operations Director at The Manor House Whickham

Thank you so much for your extremely kind and positive comments about the care your father receives at The Manor House Whickham. We do our very best to ensure that all our residents receive the best care possible and it is really encouraging to receive such a lovely review. Your comments have been shared with all our staff at the Home.

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Review from Susan B (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience

I will preface this review by saying I have worked in the care services for over 20-years as a care provider and I hold a diploma in management of care services. I cannot praise the management, nurses and care assistants and all the staff enough. All the staff have allowed my father's final days with

dignity, care and compassion, during these difficult times. They all handled this situation willingly and enabled us to visit him on his final days. The staff were friendly, professional and pleasant. I cannot commend them enough. I just wish I could have been more involved with the home but could not due to Covid restrictions.

Reply from Audrey Wood, PA at The Manor House Whickham

Thank you so much for taking the time to write to us about the care your father received at The Manor House Whickham, and please accept our sincere condolences on his passing. Your kind comments are very much appreciated, and these have been passed on to all our staff at the Home. We send our best wishes to you and your family.

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Review from R H (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience

The Manor House Whickham is an excellent care home. It provides a fabulous standard of care in outstanding surroundings. The carers have a great understanding of their residents who are cared for in a very dignified manner. They are all involved in a range of activities and outings, giving them variety

in their day. I couldn't praise the staff enough. Relatives are kept updated and are made to feel very welcome.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare at The Manor House Whickham

Many thanks for sharing your review. Dignity, respect and compassion are at the heart of our approach to care, and our residents are always our first priority.

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Review from Nicky G (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience

Dad has been in The Manor House for two and a half years now. The care towards him has been of an extremely high standard. The staff are so friendly, hardworking and demonstrate affection, support and kindness at all times. Covid 19 has been an incredibly tough time for Care Homes. We were given regular

updates during the lockdown as to the ongoing situation. It was extremely hard not to be able to visit him in the initial few weeks, but it was so reassuring that we had the opportunity to have regular video calls. Not only has it lifted his spirits, but it has also lifted mine. Now we can visit for half-hour appointment slots. It's just wonderful. Everyone has been so accommodating, and I cannot thank the staff enough for caring for everyone's precious loved ones, not only at this difficult time but on a daily basis, week in week out every year. Most importantly, Dad seems to be very content and has placed his trust in the staff who treat the residents like a big family.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

It's lovely to know that your Dad is enjoying living at The Manor House. Thank you so much for your patience with the restricted visiting we have had to impose, we're delighted we can arrange short visits in person now.

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Review from Barbara H (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience

The Manor House has been exceptional during the Covid-19 outbreak. Communication has been excellent, virtual visiting encouraged and a broad range of stimulating activities continued. PPE has always been available.
My mother tells me she is well looked after and this is very obvious during our daily

video calls. Thank you to the whole team at Manor House.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

We are delighted that you and your mother have enjoyed the video calls. Thank you for your understanding and support through this time, and for sharing your review.

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Review from Rodda C (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience

Manor House staff have been excellent during the Coronavirus outbreak. It has been very hard not being able to visit during lockdown, but I know Mam is safe and being looked after. They have continued to keep me updated and have regularly sent photographs of her doing the activities they provide.

They have recently let members of the family visit residents, it is really nice to have one-to-one time, albeit for 30 minutes. I can't wait to be able to actually hug my mam but in the meantime I know she is in safe hands. Would definitely recommend this care home.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

Thank you so much for your patience during restricted visiting, and for helping us to keep everyone safe. We are very pleased we can now ease the restrictions a little. Thank you for your review, we really appreciate it.

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Review from Robert M (Son of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience

Wonderful care for my mother at this nursing home, especially during the pandemic. On visiting before the lockdown the home is beautifully furnished, extremely clean and well cared for. The staff are fantastic and the care is wonderful. The residents are treated with dignity, respect and care. The food

is of a high standard. One of the outstanding areas of this home is the social events and activities for all the residents, especially those suffering with dementia. I have visited many care homes over the years as part of my job and The Manor is by far the best in environment and care. Family members are always warmly welcomed by the staff.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

Thank you for your review, it's lovely to know that we are meeting your expectations. Thank you also for your support whilst we have had to put visiting restrictions in place to help keep everyone safe during Covid-19.

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Review from Gordon C (Son of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident for some time. She was finding looking after herself difficult so, following falls and a number of infections, she moved into The Manor House. I was worried that she wouldn't settle at first but after a short while was comfortably established in her room.
The staff take

great care of her and she has suffered no more falls since moving here. Any health problems are dealt with promptly.
Her room and all public rooms are clean and very comfortable.
The staff treat residents as family members, visitors and families in a similar manner.
Moving her here has given our family a great deal of peace of mind and I would recommend the home to anyone.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

Many thanks for sharing your experience of The Manor House. We always aim to provide the best care for each resident according to their particular needs and interests.

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Review from Connie M (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience

The Manor House continues to provide the highest quality of care to my mother who has been in their care over three years. She has been extremely ill at times but through their diligence and excellent care she has maintained a decent quality of life and as a family we are so grateful. During the recent

lockdown, the staff have had weekly contact set up via video calls so that we can see our Mum, talk to her and ask nursing staff any relevant questions. We have also been kept well informed on updates and Government regulations through regular emailed letters from The Care Home Manager.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Whickham

Thank you for taking the time to write this review, we really value your feedback. We are committed to keeping residents as safe as possible during the Covid-19 pandemic, many thanks for your patience and understanding while we have visiting restrictions in place to help with this.

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Review from Mary P (Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience

The care and attention given to the preparation of Christmas at Manor House was superb. The focus from all the staff was centred around all the residents. Presents were bought in line with residents interests and tasks. Father Christmas visited the Christmas parties and there were carol singers from

young school children to adult choirs. The hard work from all the staff made for a happy and memorable Christmas for everyone.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham

Thank you so much for your review. We’re delighted to know how much you enjoyed the Christmas celebrations at The Manor House.

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The Manor House Whickham

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