Visitors are welcome at any time. Occasional limitations may be in place if advised by Health Protection professionals.
The car park is to the rear of the building.
The Manor House Whickham has a Review Score of 9.9 (9.937) out of 10, based on 24 reviews in the last 2 years. Over all time The Manor House Whickham has 48 reviews.
Review from L C (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham
We are very pleased that your parents feel so at home at The Manor House. Thank you for taking the time to share your experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham
Many thanks for your review. We understand just how difficult and emotional it can be when considering a move to a new home, and we find it helpful to get to know each resident and their life history before they move so we can anticipate and respond to their individual needs.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L C (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham
It is lovely to know that your dad is enjoying life at The Manor House, thank you. We are always available to talk with residents and their families - if there is ever anything you would like to discuss please just say.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila E (Daughter-in-law of Resident) published on 20 August 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham
Thank you for your review, we really value all feedback. We aim to provide the best care for each of our residents at all times.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from June G (Daughter of Resident) published on 23 April 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Whickham
Thank you for sharing your experience of our care and accommodation at The Manor House. It is very good to know that we are meeting your expectations in all areas. We take a holistic approach and that includes providing support to the families of our residents too, as and when needed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark Y (Son of Resident) published on 7 March 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Whickham
Many thanks for your review. Lifestyle is an important part of our approach and we encourage all our residents to be as independent as they want to be, knowing that staff are always on hand to help if needed. We are delighted The Manor House is meeting your expectations.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark W (Son of Resident) published on 6 March 2019
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Whickham
Thank you for your review, all feedback is important to us. We understand that you have since met with the Deputy Manager to discuss your comments and you are happy with the outcomes of that meeting. However, if there is anything you would like to discuss with senior staff at any time, please don’t hesitate to do so. Our aim is always to provide the best care for each of our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D G (Son of Resident) published on 5 March 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Whickham
We always aim to provide the highest standard of care for each of our residents, according to their individual needs and interests, so they can enjoy life to the full. Thank you for sharing your experience of The Manor House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.937) out of 10 for The Manor House Whickham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.937 for The Manor House Whickham is calculated as follows: ( (268 Excellents x 5) + (18 Goods x 4) ) ÷ 286 Ratings = 4.937
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Manor House Whickham is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Sep 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
Joined: 2011
Jane is an experienced Registered General Nurse who has chosen to work in the care home sector since she first qualified in 1995. She is passionate about supporting her team to deliver high-quality, personalised care and will often be found working alongside her colleagues in a variety of roles.
Jane is highly visible in the home and her support of staff, residents, relatives and professional colleagues is well acknowledged.
